410: Is Technology Forcing Customer Service Teams to Do Sales?
Mar 10, 2020•14 min•Ep. 410
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Episode description
Is technology forcing customer service teams to do sales? It’s an interesting question and one that’s becoming increasingly apparent to many companies. If we answer the question positively, that will make team members salespeople as well as customer service workers. Technology is already changing their role anyway, so should we actually change it for good?
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