158: Christoff Weihman, Excellerate Service

Christoff Weihman, bestselling author and coordinator of the Excellerate Service 2016 conference, shares his secrets to 5-star service in the hospitality industry. About our guest Throughout his career, Christoff Weihman has served in various capacities-as a server, bartender, wine sales rep, catering sales manager, event planner, and banquet service manager. He has worked for Wolfgang Puck in Hollywood; Darden Restaurants, as well as other establishments in St. Louis, Los Angeles, and at the Hyatt in Guam and Nikko Hotel in Saipan. He has spent many years in Sales & Business Development, as well, including in the automotive industry as well as Staffing and Recruiting. Christoff believes that regardless of the type of restaurant or establishment, 5 Star Service should always be the goal. He is a life-long learner, an avid reader, and passionate about personal development. He writes a weekly blog about Customer Service entitled Soupfly which has readers in 108 countries.  He is currently working on his 2nd and 3rd books. Christoff Co-Hosts a weekly online Blab show on 5 Star Customer Service. Connect with Christoff Twitter LinkedIn Facebook YouTube Christoff’s blog, Soupfly Christoff’s book Related Content:  Customers That Stick® Post, 5 Principles for Great Restaurant Customer Service 360Connext® post, A Road Warrior’s Cry: Micro Matters in The Guest Experience Episode 065: Restaurant Customer Service Episode 110: Mike Ganino, Guest Experience Expert Sponsor message: EXCELLERATE SERVICE 2016 promises to be an inspiring, engaging, & educational 2-Day conference focused on & dedicated to 5-Star Customer Service! In addition to the amazing content you will receive over the 2-day event, you will also be contributing to our larger vision of raising funds for Three Square Foodbank, a subsidiary of Feeding America, who serve food insecure residents in Southern Nevada.   EXCELLERATE SERVICE 2016 is all about customer service and service to a broader community. If you have a passion for service excellence and a heart for service, then this event is for you!   To learn more, go to http://www.excellerate2016.com/     Take care of yourself and take care of your customers.   Learn more about your ad choices. Visit megaphone.fm/adchoices