Are value customers your most valuable QSR customers?

“Value” has always been one of QSR’s biggest weapons. Cheap, fast, dependable. But what happens when rising food costs start chipping away at the very thing that made QSR… well, QSR?

In this episode, Jesse, Romain, and Simon dig into the future of quick service restaurants and ask a deceptively simple question: are value customers actually your most valuable customers anymore? From redefining what “value” really means today, to exploring the emotional, experiential, and brand factors that matter beyond price, the group goes wide on how QSRs can stay relevant in a world where affordability is no longer guaranteed. It’s a big conversation about changing expectations, shifting loyalties, and what customers really want when everything costs more. Did they crack it? Give it a listen.