Improving all domains of outcomes using the Pulse Program with Korby Miller

Korby Miller, MS, CPXP

Vice President of Experience, Safety and Quality Operations

Prisma Health

Korby Miller, MS I/O Psy, CPXP, CPHQ, CPPS, is a health care executive with nearly a

decade of progressive leadership at some of the largest health systems in the nation.

Korby serves as the Vice President of Experience, Safety and Quality Operations at Prisma

Health – the largest health system in South Carolina, serving 1.5 million distinct patients

with 18 acute and specialty hospitals and one of the nation’s largest medical groups.

Korby has developed and implemented patient experience systems at scale that have led to

industry-leading improvement and sustained outcomes across the continuum of care. Most

notably, Medical Group ranks above top quartile in “Likelihood to Recommend” - an

improvement of nearly 30 percentile ranking points during the height of the pandemic when

national performance was declining and hospital performance has improved 3x the amount

of the national average. She also leads Prisma Health’s total learning and improvement

system, the Pulse Program, that enables all team members to manage all domains of

outcomes within their daily work. Over the past year, Prisma Health has achieved

significant improvement in experience, safety, quality and cost, while also improving team

member engagement.

Korby has an extensive coaching and performance improvement background influencing

work design. She has authored work on provider-nurse rounding practices and their impact

on safety and experience outcomes. Korby fundamentally believes in two core tenants –

that experience leads to trust and trust leads to better health outcomes, and that work

should be designed with teams and patients, not for them. She is deeply committed to

streamlining the work of experience, safety and quality by designing workflows from the

front-line and patient perspectives.

Before joining Prisma Health, Korby led systemwide experience efforts for Intermountain

Health in its fully integrated model for managing safety, quality and experience functions.

• Link to claim CME credit: https://www.surveymonkey.com/r/3DXCFW3
• CME credit is available for up to 3 years after the stated release date

Contact CEOD@bmhcc.org if you have any questions about claiming credit.