Baptist Management System (BMS) is an improvement system that focuses on creating a holistic management system built on purpose, people, and process. BMS exist within the overall operating system of Baptist Memorial Health Care. BMS promotes and is based on the following 11 Guiding Principles: Respect, Humility, Trust, Empathy, Perfection, Process Focus, Scientific Thinking, Quality at the Source, Flow and Pull, Constancy of Purpose, Systemic Thinking. As we embed the 11 Guiding Principles into our culture, demonstrated by our ideal principled-based behaviors, we will be passionate about continually improving the experience and outcomes for our customers.
The information discussed in the Connecting the Dots podcast are meant as a discussion about the subject of continuous improvement. It might showcase what our best, most motivated users have achieved. Expected outcomes and results may vary. All testimonials are real, may not reflect another user's experience, and are not intended to represent or guarantee that anyone will achieve the same or similar results.
Baptist Memorial Health Care Corporation is accredited by the Mississippi State Medical Association to provide continuing medical education for physicians. BMHCC designates this enduring material for a maximum of .50 AMA PRA Category 1 Credit(s)TM. Physicians should claim only the credit commensurate with the extent of their participation in the activity.
It is the policy of Baptist Memorial Health Care Corporation (BMHCC) to promote balance, independence, objectivity, and scientific rigor in all educational activities; to require disclosure of relevant financial relationships from individuals engaged in content development or planning of a CME activity; to identify and resolve conflicts of interest related to those relationships; and to make disclosure information available to the audience prior to the CME activity. Presenters are required to disclose discussions of unlabeled/unapproved uses of drugs or devices during their presentations. None of the hosts or guests have financial interests to disclose.
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Mark Graban is the author of the Shingo-Award winning book Lean Hospitals, Healthcare Kaizen, Executive Guide to Healthcare Kaizen, Measures of Success, creator & editor of the anthology book Practicing Lean. He is also senior advisor to KaiNexus and owns his own consulting company called Constancy, Inc. Mark is the host of podcasts including “Lean Blog Interviews”, “My Favorite Mistake”, and “Habitual Excellence, presented by Value Capture” and a sought after speaker. Link to claim CME cred...
Dr. Tom Peterson is a student of safety and has been involved in safety research in many industries including healthcare. In this episode of Connecting the Dots podcast Dr. Peterson shares his thoughts & perspectives on the history of High Reliability Organization (HRO), the safety movement, working with Paul O’Neil, and much more. Link to claim CME credit: https://www.surveymonkey.com/r/3DXCFW3 CME credit is available for up to 3 years after the stated release date Contact CEOD@bmhcc.org if...
Brad Parsons is the CEO and administrator of Baptist Memorial Health Care’s flagship entity, Baptist Memorial Hospital-Memphis. Parsons previously served as administrator and CEO of NEA Baptist Memorial Hospital, NEA Baptist Clinic and Baptist Memorial Hospital-Union City. He began his career with Baptist as an assistant administrator at Baptist Memorial Hospital-Golden Triangle in 2008. Parsons holds a bachelor's degree from Birmingham Southern College and master’s degrees in hospital administr...
Ed Schein is Professor Emeritus from the MIT Sloan School of Management. He’s been an educator, consultant and coach for nearly seventy years, and counting. He’s considered one of the original thinkers in organizational Development and a founding father of the study of “organizational culture”. He’s published over ten seminal books and countless papers earning accolades and lifetime achievement honors in academia and business associations. In 2015 Ed and his son Peter joined to form the Organiza...
Dr. Alan G. Robinson specializes in managing ideas, building high-performance organizations, creativity, innovation, quality, and lean production. He is the co-author of ten books, many of which have been translated into more than twenty-five languages. Dr. Robinson is on the faculty of the Isenberg School of Management at the University of Massachusetts. He received his Ph.D. in applied mathematics from the Whiting School of Engineering at Johns Hopkins University, and a B.A. and M.A. in mathem...
Dr. Sanjay Parikh at Seattle Children’s Hospital has been critical to continuous improvement and innovation efforts at Seattle Children’s for many years. He is passionate about process improvement and the power of using data to transform hearts, minds, and processes. Over the past few years, he has also devoted much of his spare time to developing continuous improvement capabilities in other physicians. Link to claim CME credit: https://www.surveymonkey.com/r/3DXCFW3 CME credit is available for ...
We talk about Training Within Industry (TWI) Job Relations (JR) and how we can operationalize respect for every individual. Link to claim CME credit: https://www.surveymonkey.com/r/3DXCFW3 CME credit is available for up to 3 years after the stated release date Contact CEOD@bmhcc.org if you have any questions about claiming credit....
In this excerpt from the 5th Annual Baptist TWI Summit, Dr. Paul DePriest, Chief Operating Officer for the Baptist system, discusses the importance of Standardization in Health Care. Link to claim CME credit: https://www.surveymonkey.com/r/3DXCFW3 CME credit is available for up to 3 years after the stated release date Contact CEOD@bmhcc.org if you have any questions about claiming credit....
Dr. Matt Pollard is the Vice President of Continuous Improvement at Intermountain Healthcare in Salt Lake City, Utah. Dr. Pollard speaks about the Intermountain Operating Model and how they leverage it to drive improvement in patient care.
Paul Terry, retired VP from O.C. Tanner Company speaks about his involvement with the Shingo Institute. He explains the importance of how ideal principle-based behaviors generate excellent results. Paul contrast the Shingo assessments with the Baptist Management System (BMS) Review process. He explains the role of the BMS Ambassadors that conduct the BMS Review process.
Dr. Martin Lucenti with a unique background in both engineering and healthcare shares his thoughts & experience on how to think about FLOW in an ER.
We speak with Jason Little, President & CEO of Baptist Memorial Health Care Corporation on the importance of the principle of EMPATHY. Mr. Little shares his experience, thoughts, and new lessons learned on this vital principle.
We speak to Dr. Dickson about his journey with Continuous Improvement, getting physicians involved in experimentation, and loving & serving his team members at UMass Memorial Health Care.
We speak to renowned author & speaker Dr. Steven J. Spear about systems with practical management insights. Spear’s work focuses on the theme of leading complex collaborative situations, imbuing them with powerful problem solving dynamics. The High Velocity Edge earned the Crosby Medal from ASQ. “Fixing Healthcare from the Inside” won a Harvard Business Review McKinsey Award, and five of Spear’s articles won Shingo Prizes. “Decoding the DNA of the Toyota Production System” is a leading HBR r...
Richard Sheridan, one of Menlo Innovation’s founders and Chief Storytellers, which has given more than 1000 talks to audiences around the world and written the bestselling and widely celebrated book, Joy, Inc.: How We Built a Workplace People Love and his second book, Chief Joy Officer joins us to discuss what he has learned about building a workplace of JOY.
We talk about what standardized work is, the importance of it in healthcare, and ask some simple questions to help leaders discover what is occurring at the actual place where value-creating work actually occurs.
Pascal Dennis reviews his years at Toyota and various industries with performance improvement. He also speaks about his new book Harnessing Digital Disruption, How companies win with Design Thinking, Agile, and Lean Startup
Dr. Paul DePriest serves as the Executive Vice President and Chief Operating Officer for Baptist Memorial Health Care Corporation. He is the first physician to serve as executive vice president and chief operating officer for Baptist Memorial Health Care Corporation. Dr. DePriest joined Baptist in 2012 as senior vice president and chief medical officer. He holds a bachelor's degree in chemistry from Eastern Kentucky University, an MD from the University of Kentucky College of Medicine and a mast...
Skip Steward and Dr. Harvey Mason start the conversation about the Baptist Management System (BMS). Connecting the Dots Podcast will be a conversation about how different parts of BMS work together and areas of success & struggle. There will be times when we invite other leaders on to share how they think of continuous improvement in their organization.
