Episode 132: Alto-Shaam Unplugged: Family Legacy, Masterclass Training, and Pro Tips for Techs

In this episode, I'm live from the cafeteria at NAFEM with two special guests: Scott Westbrook and Andre Frenette from Alto-Shaam!

🌟 Alto-Shaam: A Family-Owned Legacy Founded in 1955 by Jerry Moss, Alto-Shaam has grown into a powerhouse in the foodservice industry. From their innovative heated holding cabinets to their industry-leading combi ovens, Alto-Shaam continues to push the envelope with cutting-edge equipment proudly made in America. Scott and Andre share insights into the company's family-oriented culture, their impressive training programs, and the exciting expansion happening at their Wisconsin headquarters.

🛠️ Masterclass Training at Alto-Shaam Learn why Alto-Shaam's hands-on Masterclass is a must for any technician looking to sharpen their skills. With 75% hands-on learning and experienced trainers like Sandor and regional service managers contributing real-world insights, this course sets techs up for success.

💡 Pro Tips for Technicians Scott and Andre discuss what Alto-Shaam expects from service providers:

• Thorough troubleshooting before calling tech support

• Communication and accountability in service calls

• Taking advantage of the extensive resources available on Alto-Shaam's website, including service manuals and training videos

👉 Bonus Content: The guys share stories from the field, including memorable installs, creative solutions, and the importance of proper communication in the industry.

🍽️ Plus, hear about  Charlie the Butcher in Buffalo, NY! That beef was amazing!

This episode is packed with valuable insights, technician tips, and plenty of laughs. Don't miss out on this deep dive into the world of Alto-Shaam with two industry pros!

https://www.alto-shaam.com/en

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