616: Backblaze Blues, Alectrona Patch Updates & the MacBook Air That Took Flight
Episode description
The hosts of Command Control Power discuss recent issues with Backblaze, including failed updates and poor communication, which have eroded trust among users. They delve into the technical struggles with Apple's update processes and highlight improvements to the Electronic Patch software. Jerry shares a personal story about accidentally leaving his MacBook Air on top of his car and the ensuing repair saga, illustrating the importance of awareness and preparedness in the IT field. The episode wraps up with a reflection on the frustrations and foibles that come with managing tech in today's rapidly evolving landscape.
00:00 Introduction and Greetings
00:12 Backblaze Recap: Communication and QA Issues
01:32 Backblaze Update Problems and User Confusion
03:03 Backblaze's Compromised Credentials and Communication Breakdown
05:41 Inconsistent Communication and Crowdsourcing Solutions
18:18 Apple's QA Issues and Update Problems
33:01 General Frustrations with Technology and Education
35:45 AI Tools for Coders
36:14 Introducing Trona Patch 3.0
36:50 Customizing Patch Notifications
37:23 Client Reactions to Patch
39:39 New Features in Patch 3.0
46:51 Balancing Notifications and Updates
50:39 A Funny Anecdote
51:02 The MacBook Air Incident
55:04 Restoring from Backup
01:00:49 Final Thoughts and Thanks