Current & Critical - Stuart McDonald, Technology & Innovation in the Airline Sector
May 06, 2021•49 min•Ep. 143
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Episode description
Technology debt: choosing the quick win with limited solutions over a better approach that takes longer. Sound familiar? WestJet’s CTO, Stuart McDonald, helps you understand why taking technology shortcuts has damaging consequences for your business.
We also discuss the changes that COVID-19 ushered into the airline industry, and how taking a Canadian approach to partnerships can prevent technology silos that fragment the customer experience.
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