Improving Shop Work Environments for Women
Jeanne Silver, the longtime owner of CARSTAR Mundelein near Chicago, explains what needs to change to make most body shop environments more inclusive of women.
Nov 05, 2019•8 min
CollisionCast
CollisionCast is the premier collision repair industry podcast, helping shop owners and operators improve their businesses with real-world solutions to common problems, delivered by leading industry experts and elite shop leaders.
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Episodes
PODCAST: Jesse James Talks Custom Builds
American television personality, and former CEO of Texas based Austin Speed Shop, shares what he's most excited about for SEMA 2019.
Nov 05, 2019•4 min
PODCAST: Improve the Durability of Bedliners
LINE-X executives share the history behind bedliners and the future goals for the collision repair market at SEMA 2019.
Nov 05, 2019•14 min
PODCAST: What’s New for SEMA 2019
Della Domingo, the director of public relations for SEMA, sat down with FenderBender and offered tips to those attending the 2019 event in Las Vegas.
Nov 05, 2019•10 min
Vision: A Look at Impactful Marketing Books
Marketing expert and FenderBender online columnist Megan Williams recently joined the podcast to note marketing books that can aid shop owners.
Nov 02, 2019•15 min
Disrupt: Advertising Deer-Hit Repairs
Josh Backstrom, the shop manager at George's Auto Body in Brainerd, Minn., explains how his workplace has created a buzz with its creative advertising of deer-hit repair work.
Oct 17, 2019•8 min
FenderBender Interview: McConnell Trapp
In this episode of the FenderBender Interview Series, McConnell Trapp, the director of Speed Trapp Consulting in Troy, Mich., provides insight for how body shops can protect important business data.
Oct 16, 2019•12 min
Adapt: Mastering Telematics Technology
Ryan McMahon, the vice president of insurance and governmental affairs at Cambridge Mobile Telematics, provides insight into what's next in the future of vehicle telematics and also offers advice for how body shop operators can better understand the evolving technology.
Oct 14, 2019•12 min
Adapt: Effectively Researching Job Applicants
Human resources expert Daren Fristoe provides tips for how body shop owners can research today's job applicants to unearth key, insightful details.
Oct 07, 2019•9 min
How I Did it: Learning from Adversity
Ohio shop owner Kevin Rains speaks with FenderBender editorial director Anna Zeck about the lessons that shop operators can take away from occasional business struggles.
Oct 03, 2019•21 min
MSO Podcast: Starting a New Venture
DJ Mitchell, regional director for Joe Hudson's Collision Centers and co-owner of MITCHCO Collision Repair, and Dave Mitchell, co-owner of MITCHCO Collision Repair, share insight into their new MSO.
Sep 24, 2019•17 min
Vision: Fulfilling Your Leadership Goals
Ryan Hillenbrand, owner of Urb's Garage and Collision Center, talks about how he increased the body shop's sales in a couple years, all by staying organized in his workflow processes and focusing on lean practices.
Sep 18, 2019•23 min
Adapt: Initiating an Inviting Environment
Kim Barks, owner of Complete Car & RV Repair, touches on how to become known in the community by teaching about car repairs.
Sep 11, 2019•17 min
Disrupt: Creating Shop Floor Efficiency
Rodd Hallett, the director of operations for Herbers Autobody and Repair in Edmonton, Alberta, explains how his employer has developed a reputation for being extremely efficient with repair work.
Sep 03, 2019•14 min
MSO Podcast: Fostering Healthy Competition
DJ Mitchell, regional director of Joe Hudson's Collision Centers, shares how an MSO leader can promote a team to push each other and want each other to succeed.
Aug 30, 2019•18 min
Disrupt: Overhaul of New Shop Location
Bryan Bass, manager for the Main Auto Body location in Albany, Ore., shares the process of moving production from one location to a new, bigger facility.
Aug 23, 2019•21 min
How I Did It: Spurring Business Growth
Stan Medina, the owner of Certified Collision Works in Corpus Christi, Texas, and a veteran of 25 years in the collision repair industry, offers his tips for taking your business to the next level.
Aug 22, 2019•10 min
Adapt: Attending CIC for the First Time
Chris Sterwerf, chief operations officer for Fairfield Auto & Truck Service, shares his first impression of the Collision Industry Conference and why he thinks shop operators can benefit from industry meetings.
Aug 14, 2019•17 min
How I Did It: Using Lean Processes Effectively
Ken Hunnell, the general manager of All Angles Collision Repair in Kansas, notes the ways in which utilizing lean philosophies in 2015 greatly improved his shops' cycle time.
Aug 06, 2019•13 min
Vision: What to Know When Selling Shop Property
In this episode of CollisionCast, Gary Chou and Jack Chang of Matthews Real Estate Investment Services in California break down what body shop owners should know when they're selling business property.
Aug 01, 2019•13 min
MSO Podcast: Flip the Script on Reviews
DJ Mitchell, regional director for Joe Hudson's Collision Centers, shares his process for turning a negative customer review into a positive situation.
Jul 25, 2019•20 min
How I Did It: Creating Time for Both Family and Work
Chance Smith, who runs a successful Florida body shop with a 97 percent CSI score, provides tips for ensuring that you get all work responsibilities done while also being an effective, attentive parent each day.
Jul 24, 2019•11 min
Adapt: Building a Positive Shop Culture
In this episode of the CollisionCast, FenderBender gained insight on building a stellar shop culture from Mike Jones, the president of Discover Leadership Training.
Jul 18, 2019•10 min
Vision: Leveraging Front-Line Employees for Customer Service
Laurie Guest, professional customer service expert, details the best way to add new and creative business ideas intended to boost customer satisfaction.
Jul 12, 2019•19 min
MSO Podcast: Social Media’s Influence in the Industry
DJ Mitchell, regional director for Joe Hudson's Collision Centers, discusses how social media impacts MSOs and offers tips for marketing on social media.
Jun 28, 2019•19 min
Disrupt: Surviving Without DRPs
Consultant Bill Sefcek, who has nearly 50 years of collision repair experience, explains why he feels body shops can survive just fine these days without DRP partnerships.
Jun 26, 2019•12 min
Adapt: Handling an Increase in Repair Work
On July 4, 2011, a massive hail storm brought countless damaged vehicles to collision repair veteran Johnny Mock's door. He soon learned several lessons about scheduling carefully when dealing with a sudden surge in work.
Jun 21, 2019•16 min
Vision: Marketing a New Location
Steph Terry, community impact director for Morrow Collision Center, tells her biggest secret to successful marketing and how she has been marketing the shop's new location in Lincoln, Neb.
Jun 21, 2019•16 min
How I Did It: Tips for Public Speaking
Renowned public speaker Kevin Brown, who gave the keynote address at the 2019 Fix Auto National Conference, offers advice for standing in front of an audience and speaking with confidence.
Jun 11, 2019•13 min
Thriving in the Collision Repair Industry with a Customer-First Approach
Tony Cavallaro Sr., owner of Airport Auto Body in Hartford, Connecticut, wanted his customers to feel so at home, they might have been in a hotel lobby. When he relocated his shop, he added a glass showroom for customers to pick up their repaired vehicles. Putting customers first has been Cavallaro’s top priority for more than 35 years. Learn how that approach, coupled with an innovative layout, advanced technology, streamlined processes and the right equipment from Global Finishing Solutions, h...
Jun 10, 2019•44 min
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