Industry expert Chris Maimone joins CollisionCast to talk about a process that's worked for him to create a culture of accountability surrounding quality and make sure that doing the job right is everyone's responsibility.
Thomas Patterson of Glass Doctor joins CollisionCast to discuss how new technology in the auto glass segment of collision repair is affecting the industry and what the challenges are that owners are facing.
Industry expert Chris Maimone re-joins CollisionCast to discuss how shop owners can get involved in recruiting the next generation of techs and why that's more vital than ever.
Owner Nick Edwards and Culture Ambassador Megan Bridinger from Car Center join CollisionCast to discuss how they've established their organization's culture through core values guiding how they do business and how other owners can do the same.
Industry expert Chris Maimone rejoins CollisionCast to talk quality assurance classes that can help set a standard of expectations for shop quality.
Industry expert Chris Maimone returns to CollisionCast to walk through the final step of the repair process: the delivery. Chris explains how to create a "wow factor" for customers that results in stronger CSIs and a better experience overall.
Chris Maimone is back to take a thorough look at his final inspection checklist. This is a list of items that need to be checked before handing the keys back to the customer, and they don't always relate directly to the repairs done.
FenderBender Editor Steve Bauer and process expert Chris Maimone discuss why an inspection checklist should be a must-have tool used by techs throughout a car's repair process.
FenderBender Editor Steve Bauer and Chris White of Keco Body Repair Products discuss the potential benefits of glue pull repair systems for body shop owners.
FenderBender Editor Steve Bauer and Spanesi's Tim Morgan chat about the importance of ensuring an ADAS-equipped vehicle is measured properly before the repair process starts.
Senior Digital Editor Noah Brown chats with I-Car's Jeff Peevy about the company's new state-of-the-art tech training center in Chicago, and what it means for the future of tech education for the industry.
FenderBender Editor Steve Bauer and 3p Marketing's Megan Fulkerson discuss a new marketing technology tool that allows shop owners to advertise to specific vehicle makes and models.
FenderBender Editor Steve Bauer and process expert Chris Maimone discuss why production meetings are so important and how to ensure you're getting the most out of yours.
FenderBender Editor Steve Bauer and Maaco Rockwall owner Shane Hollas discuss strategies that Hollas used (and continues to use) to ensure his business continued to run efficiently and profitably during the COVID pandemic and ensuing Great Resignation.
FenderBender Editor Steve Bauer and Focus Advisors CEO David Roberts discuss the recent trends in collision body repair acquisitions, and what the future holds for the auto collision industry.
FenderBender editor Steve Bauer talks with 2022 Best Workplace award winners Adria and Bryan McLemore about some of the strategies they implemented to improve the work culture in their shop.
FenderBender editor Steve Bauer and one of "2022's Best Workplaces" winners, Drew Bryant of DB Orlando Collision. The two discuss strategies Bryant implemented in his collision repair shop to create a perfect balance of work process and work/life balance for he and his employees.
FenderBender editor Steve Bauer and Jim Mudgett of Maryland Collision Center discuss some of the strategies he's implemented that helped his business be named as a winner in FenderBender's 2022 Best Places to Work Awards.
Using the base of asTech's scan tools and Mitchell's cloud-based software, collision shops will be able to access necessary documents and other procedures in a more efficient way.
In part two of this podcast, FenderBender Editor Steve Bauer and industry expert Chris Maimone continue their discussion regarding the importance of quality control and customer service
FenderBender Editor Steve Bauer is joined by former shop owner and current motiviational speaker Chris Maimone to discuss strategies he's learned over the years to ensure world-class customer service and quality control in every department of your business.
Staff writer Paul Hodowanic is joined by Nick Oberle, Application Engineer Specialist at 3M, to discuss what dust extraction is, why shops aren't prioritzing it like they should and the hidden benefits that come with it.
Megan Williams with 3PMarketing discusses some of the latest trends in digital marketing to help you increase your bottom line.
In a crossover episode with FenderBender's sister publication, Ratchet+Wrench, Editorial Director Anna Zeck caught up with Shop Fix Academy Founder and Ratchet+Wrench columnist Aaron Stokes to discuss hiring and recruiting. Zeck and Stokes discuss how shops should present themselves, how to act as your best self and how that affects your ability to get the best team members. Stokes identifies what you could be doing wrong and how to fix it.
In part two of our Best of 2021 series, the episode contains snippets from some of the top shows of the year. First, Mike Anderson, one of the most respected and knowledgeable figures in the industry, discusses what his top wishes for the industry are heading into 2022. Second, FenderBender columnist Kevin Rains discusses how to beat burnout, a timely topic considering many of the struggles of the last year. Finally, Jason Hope, President of Business Development and Strategic Projects at the Boy...
This week's episode contains snippets of some of our best and most listened to interviews of the year. The conversation begins with Dustin Caldwell, owner of Old Dominion Collision. Caldwell discusses the decision behind his business becoming a Tesla Approved Body Shop, as well as the investment and how Tesla's certification program differs from others. Then, longtime guest of the show DJ Mitchell joins to discuss how to select shops for acquisitions and how to bring them into the fold. Finally,...
Staff Writer Paul Hodowanic chats with FenderBender board member Louie Sharp about his battles with PTSD and childhood trauma as the two embark on a larger discussion about mental health among shop owners. Thought to be one of the most stressful last two years for business owners in modern history, the discussion yields plenty of strategies shop owners can use in their own lives to ensure their mental health is strong.
Digital Multimedia Editor Noah Brown wraps up coverage of the inaugural ADAPT: Automotive Technology Summit with Chris Chesney, the conference's final speaker. Chesney has been in the industry for 50 years, and he left attendees at the conference with a message of optimism that aftermarket will still be a vital part of the automotive space for decades to come. For more from the ADAPT Podcast, check it out here.
Editorial Director Anna Zeck chats with Louie Sharp, owner of Sharp Auto Body, about how to avoid letting outside forces, like insurance companies affect you. They chat about playing the victim and the dangers in that while also touching on how to find passion for the industry.
In this bonus episode with Collision Advice's Mike Anderson, editorial director Anna Zeck asks how shop owners across the industry can get their passion back. With so many industry challenges over the last two years, it is easy for shop owners to get down, but Anderson shares how to help fall back in love with the industry.
