Debunking Collections Myths with Megan Bird

In this episode, Christina is joined by Megan Bird, Senior Manager of Credit and Collections at Paycor.

Megan's career, spanning roles at Fifth Third Bank, Booking.com, and Paycor, serves as a unique backdrop for an insightful discussion on debt collection. The conversation touches on several critical topics, starting with debunking prevalent social myths about the collections industry. 

Megan emphasizes the importance of empathy and a customer-centric approach, challenging the stereotype of aggressive debt collectors. The episode explores how the COVID-19 pandemic necessitated a pivot in collections strategies, highlighting Paycor's commitment to helping clients navigate challenging financial times.