Managing in the Real World: How to Make Gray-Area Decisions

An unfortunate but necessary part of a manager’s job is having to let underperforming employees go. Knowing when and how to take that step with the company’s, the employee’s, and your own best interests in mind is a difficult task. Harvard Business School professor Joe Badaracco discusses the best ways to make hard decisions and deliver bad news, pulling from his case “Two Tough Calls” and his new book, Managing in the Gray.