Leadership from Below
Sep 19, 2016•12 min•Ep. 7
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Episode description
Harvard Business School professor Rohit Deshpande discusses lessons for leaders from the heroic and selfless acts of the Taj Palace staff during the 26/11 terror attacks in Mumbai. Deshpande is the author of the case study entitled “Terror at the Taj Bombay: Customer-Centric Leadership.”
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