Don't Communicate Like the Military with Brian Schaeffer

For just about as long as anyone can remember, the fire service has operated in a pseudo-military style. Members have ranks, of course. And complex org charts are a favorite Powerpoint slide. The similarities to the military include passing information up and down the ranks. But today’s guest says that’s an old concept that has become a recipe for communications failure. Brian Schaeffer is the chief of the Spokane, Washington fire department. He’s served in fire departments in the Midwest and Pacific Northwest over the past 25 years, and works on several public safety and health-related committees. He has lectured on issues such as the psychology of decision-making, servant leadership and high-performing organizations.