How do tech platforms develop clear content policies while balancing user freedom, regulatory requirements, and cultural contexts? What does it take to scale trust and safety efforts for billions of users in a rapidly changing digital landscape? Navigating these challenges requires foresight, transparency, and a deep understanding of user behavior. In today’s episode of Click to Trust, we are joined by Cathryn Weems , Head of Content Policy at Character.AI , to take on the intricacies of buildin...
Jan 08, 2025•44 min•Ep. 17
How can Trust and Safety professionals navigate promoting online safety and mitigating real world harms while also maintaining their own well-being? In today’s episode of Click to Trust, we are joined by Heather Grunkemeier , Founder of Twinkle LLC and a seasoned Trust and Safety leader, who shares her personal journey through the highs and lows of working in this space. Heather discusses the mental health challenges faced by professionals in Trust and Safety and the importance of setting bounda...
Dec 11, 2024•43 min•Ep. 16
How can platforms safeguard vulnerable populations while meeting the needs of service providers? What roles do transparency and continuous education play in building trust and preventing incidents? Ensuring safety in caregiving platforms requires thoughtful strategies that go beyond the basics of vetting and monitoring. In today’s episode of Click to Trust , we are joined by Jane Yu , Head of Trust and Safety at Papa , to explore the complexities of building trust in caregiving services. Jane sh...
Nov 14, 2024•41 min•Ep. 15
Maintaining trust and safety online is a delicate balancing act. What responsibility do platforms have to support their content moderators? What does it mean to be an ethical BPO? How can platforms promote user safety both on and offline? In today’s episode of Click to Trust , Alice Hunsberger, VP of Trust and Safety at Partner Hero, dives deep into the evolving landscape of ethical content moderation and the often-overlooked challenges faced by content moderators and trust and safety profession...
Oct 09, 2024•48 min•Ep. 14
Keeping users safe is a complex task for all online platforms. Many try to enact content policies to protect us from harmful content, but are those policies enough? And just how enforceable are they anyway? In this episode of Click to Trust, we examine the critical role content policies play in ensuring online safety. And to help us do that, we’ll hear from Sabrina (Pascoe) Puls, TrustLab’s Director of Trust and Safety Policy & Operations. She explains how content policies work behind the sc...
Sep 25, 2024•30 min•Ep. 13
Dating apps let users transform virtual interactions into real-world meetings. So, how effectively are these platforms addressing the myriad safety challenges? In this episode of Double Click, we explore Hinge's latest initiative: Hidden Words. This user-driven moderation tool designed to empower daters by allowing them to filter out specific words, phrases, or emojis from their matches' first messages. But how effective is this new approach when it comes to increasing safety for users? Benji Lo...
Aug 21, 2024•14 min•Ep. 12
In this first episode of Doubleclick, a Click to Trust mini-series, we delve into the uproar caused among online creators when Adobe's updated terms of service sparked a heated debate. Allegations surfaced that Adobe might use user-generated content to train generative AI, leading to widespread concern about privacy and intellectual property rights. As social media ignited with screenshots and reactions, Adobe responded with clarifications and adjustments to mitigate the fallout. Host Carmo Brag...
Aug 07, 2024•10 min•Ep. 11
2024 is a busy year for democracy! More countries will hold elections this year that at any point in the next two decades to come. So perhaps more than ever, it’s critical that we take a look at the growing amount of misinformation that threatens to influence or subvert these elections. In this episode of Click to Trust, we draw our series of episodes about election misinformation to a close with an examination from TrustLab CEO Tom Siegel. From the need for collaboration between platforms to co...
Jun 05, 2024•27 min•Ep. 10
2024 is a busy year for democracy! More countries will hold elections this year that at any point in the next two decades to come. So perhaps more than ever, it’s critical that we take a look at the growing amount of misinformation that threatens to influence or subvert these elections. In this episode of Click to Trust, TrustLab’s own Xiaolin Zhuo about the European Union’s Code of Practice on Disinformation. The Code of Practice is a first-of-its-kind study that measures the prevalence and sou...
May 08, 2024•18 min•Ep. 9
2024 is a busy year for democracy! More countries will hold elections this year that at any point in the next two decades to come. So perhaps more than ever, it’s critical that we take a look at the growing amount of misinformation that threatens to influence or subvert these elections. In this episode of Click to Trust, we’ll hear from computational sociologist Tom Davidson about how misinformation and social media have changed citizen engagement online. One of the many results is the growth of...
Apr 24, 2024•34 min•Ep. 8
2024 is a busy year for democracy! More countries will hold elections this year that at any point in the next two decades to come. So perhaps more than ever, it’s critical that we take a look at the growing amount of misinformation that threatens to influence or subvert these elections. In this episode of Click to Trust, we’ll hear from Karishma Shah, Program Manager of News Integrity Parterships at Meta. In her interview with Carmo Braga da Costa, Karishma provides a behind the scenes look at h...
Apr 10, 2024•26 min•Ep. 7
2024 is a busy year for democracy! More countries will hold elections this year that at any point in the next two decades to come. So perhaps more than ever, it’s critical that we take a look at the growing amount of misinformation that threatens to influence or subvert these elections. In this episode of Click to Trust, we’ll hear from Katie Harbath, an expert in misinformation and election interference as well as the Chief Global Affairs Officer at Duco. In her interview with Tom Siegel, Katie...
Apr 03, 2024•32 min•Ep. 6
2024 is a busy year for democracy! More countries will hold elections this year that at any point in the next two decades to come. So perhaps more than ever, it’s critical that we take a look at the growing amount of misinformation that threatens to influence or subvert these elections. In this episode of Click to Trust, we’ll hear from Steven Brill, Co-CEO at NewsGuard, a journalistic organization whose mission is to counter misinformation online by rating the reliability and credibility of new...
Mar 27, 2024•31 min•Ep. 5
2024 is a busy year for democracy! More countries will hold elections this year that at any point in the next two decades to come. So perhaps more than ever, it’s critical that we take a look at the growing amount of misinformation that threatens to influence or subvert these elections. In this first episode in an ongoing series about misinformation, we speak with Tom Siegel to get a primer on what misinformation is, how it impacts our elections, and what we can do to mitigate those effects. Spo...
Mar 20, 2024•23 min•Ep. 4
On February 17, 2024, the Digital Services Act will go into effect, altering the way online platforms are held accountable for the content they host. Some see this legislative change as a necessary measure for safeguarding our online lives. Others see it as a potential hindrance to freedom of speech that has the unfortunate consequence of creating a less open internet. But we can’t talk about the DSA without addressing the artificially generated elephant in the room. What impact will increasing ...
Feb 14, 2024•1 hr 1 min•Ep. 3
On February 17, 2024, the Digital Services Act will go into effect, altering the way online platforms are held accountable for the content they host. Some see this legislative change as a necessary measure for safeguarding our online lives. Others see it as a potential hindrance to freedom of speech that has the unfortunate consequence of creating a less open internet. To better understand the impacts that the DSA could have, we’re examining regulations that are already in place in this episode ...
Feb 08, 2024•58 min•Ep. 2
On February 17, 2024, the Digital Services Act will go into effect, altering the way online platforms are held accountable for the content they host. Some see this legislative change as a necessary measure for safeguarding our online lives. Others see it as a potential hindrance to freedom of speech that has the unfortunate consequence of creating a less open internet. In this first episode of Click to Trust’s debut three-episode story, hosts Carmo Braga da Costa (Head of Content at TrustLab), a...
Jan 31, 2024•53 min•Ep. 1
Online platforms are plagued by harmful content, from hate speech to illegal activities, there seems to be a news headline every week where someone’s well being has been impacted. No wonder we’ve got trust issues.Click to Trust delves into the intricate world of safeguarding online spaces. Guided by the wisdom of Tom Siegel, CEO and Co-Founder of Trust Lab, and (previously) the VP of Trust & Safety at Google, the show covers the challenges of monitoring harmful content, combatting digital th...
Jan 18, 2024•1 min
