What meaningful, intentional client feedback programs can do for law firms
Aug 31, 2022•41 min•Season 3Ep. 17
Listen to this episode in Metacast mobile app
Don't just listen to podcasts. Learn from them with transcripts, summaries, and chapters for every episode. Skim, search, and bookmark insights. Learn more
Episode description
In the latest podcast available on the Thomson Reuters Institute channel, we speak with Elizabeth Duffy, Senior Director of Global Client Services at the Thomson Reuters Institute, about law firms' efforts to proactively seek out their clients’ thoughts and attitudes in a formal client feedback program.
For the best experience, listen in Metacast app for iOS or Android