07 Customer Experience

[Kevin Carter](https://www.linkedin.com/in/kevinrcarter/), Digital Service Expert with the United States Digital Service (USDS) joins us at the Pentagon. We'll engage in a discussion about how customer and employee experience concepts can be combined to improve government services for agencies across government. ### Resources and Shoutouts: - [Dan Pink Article](https://thenextweb.com/entrepreneur/2014/04/07/manage-talented-people-bossing-around/) - [President's Management Agenda](https://www.whitehouse.gov/wp-content/uploads/2018/03/Presidents-Management-Agenda.pdf) - [Move.mil](https://www.move.mil/) - [USDS Fall 2017 Report to Congress](https://www.usds.gov/report-to-congress/2017/fall/) - [USDS Digital Services Playbook](https://playbook.cio.gov/) - [User Research Is Not Illegal, Uncle Sam (Erie Meyer)](https://medium.com/@ErieMeyer/user-research-is-not-illegal-uncle-sam-51f2f92a280a) ##### Music Credit: [Tumbleweeds by Monkey Warhol](http://freemusicarchive.org/music/Monkey_Warhol/Lonely_Hearts_Challenge/Monkey_Warhol_-_Tumbleweeds)