EP48 | Aazar Shad (Userpilot) - How churn can be masked during rapid growth and how to identify it

Today on Churn.fm, we have Aazar Shad, Head of Growth at User Pilot!

In today's episode, we discussed how Aazar realized User Pilot had a churn issue as they were rapidly growing, the signals he uses to identify churn risk, and how he went about building the customer success team from nothing. 

We also dived deep into the power of visualizing progress in the onboarding phase and how transparency can be a tool to keep your customers engaged.

As usual, I'm excited to hear what you think of this episode, and if you have any feedback, I would love to hear from you. You can email me directly on Andrew@churn.fm. Don't forget to follow us on Twitter.

Churn FM is sponsored by Vitally, the all-in-one Customer Success Platform.