EP13 | Andrus Purde - How user acquisition impacts churn and how to measure it effectively

Today on the show we have Andrus Purde the Founder of Outfunnel. Outfunnel is a sales-centric marketing automation tool that tightly integrates with modern CRM’s like Pipedrive. You can automate email marketing campaigns, track email and website behavior from click to conversion and get useful insights for your business.

We chatted about the customer development process that took Andrus from idea to Outfunnel and how he created structured data from the in-person interviews.

We also discussed the role of user acquisition on churn and how you can’t do acquisition well without understanding the impacts on LTV.

Andrus also shared the attribution model used at Pipedrive that unlocked insights on their best-performing channels and campaigns by customer lifetime value.

I hope you enjoy this episode!

Churn FM is sponsored by Vitally, the all-in-one Customer Success Platform.