EP 86 | Megan Bowen (RefineLabs) - How Grubhub successfully retains customers during mergers and acquisitions.
Nov 04, 2020•42 min•Ep. 86
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Episode description
Today on the show we have Megan Bowen, Chief Customer Officer at RefineLabs
In this episode, we talked about what a revenue engine optimization agency does and how they help their customers grow with their demand generation framework.
We also discussed how to measure churn and retention for technology software products that have a service delivery component and how Grubhub successfully retains customers during the mergers and acquisitions they undertake.
As usual, I'm excited to hear what you think of this episode, and if you have any feedback, I would love to hear from you. You can email me directly on Andrew@churn.fm. Don't forget to follow us on Twitter.
Churn FM is sponsored by Vitally, the all-in-one Customer Success Platform.
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