EP 62 | Bryant Chou (Webflow) Why churn and retention have taken the backseat at Webflow.

Today on the show we have Bryant Chou, Co-founder, CTO, and Head of Growth of Webflow.

In this episode, we talked about Webflow’s “no sugarcoating” product philosophy, the no-code movement, why churn & retention at Webflow have taken a backseat, and how they overcome their new users learning curve through total transparency.

We also discussed how Bryant and his team use customer segmentation to take their product to the next level, the rosetta stone of Webflow (databook), and how to eliminate bias when collecting and analyzing data.

As usual, I'm excited to hear what you think of this episode, and if you have any feedback, I would love to hear from you. You can email me directly on Andrew@churn.fm. Don't forget to follow us on Twitter.

Churn FM is sponsored by Vitally, the all-in-one Customer Success Platform.