EP 174 | Luka Kankaras (Usersnap) - The systematic approach Usersnap took to increase customer retention
Jul 20, 2022•44 min•Ep. 174
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Episode description
Today on the show we have Luka Kankaras, a Product Specialist at Usersnap
In this episode, Luka shares an overview of the framework Usersnap used to increase retention. How they collected feedback to diagnose their challenges and prioritized what to tackle first.
We then discussed how Usersnap reduced churn by expanding the use cases of their product and we wrapped up by discussing how the team used OKRs to align and focus their attention on churn.
As usual, I'm excited to hear what you think of this episode, and if you have any feedback, I would love to hear from you. You can email me directly at Andrew@churn.fm. Don't forget to follow us on Twitter.
Churn FM is sponsored by Vitally, the all-in-one Customer Success Platform.
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