EP 155 | Maranda Dziekonski (Swiftly) - Building out a high-touch Customer Success team

Today on the show we have Maranda Dziekonski, Chief Customer Officer at Swiftly.

In this episode, Maranda shared her early career experience and how she made a move from the factory production line to an office role and later into Customer Success.

We then dove into Maranda’s framework for assessing the Customer Success function when joining a new company, how she went about splitting out the high-touch customer success function at Swiftly, and we closed off with some tips and hiring advice for Customer Leaders building new teams.  

As usual, I'm excited to hear what you think of this episode, and if you have any feedback, I would love to hear from you. You can email me directly on Andrew@churn.fm. Don't forget to follow us on Twitter.

Churn FM is sponsored by Vitally, the all-in-one Customer Success Platform.