E222 | Redefining Engagement: The Web 3.0 Approach to Customer Success with Dror Avieli

Today on the show we have Dror Avieli, the Managing Director and VP of Customer Success at ConsenSys.

In this episode, Dror shares his unique journey in customer success, transitioning from the traditional corporate environment at Hewlett-Packard Enterprise to the innovative world of Web 3.0 at ConsenSys.

We discuss the challenges and opportunities in redefining customer engagement and success in the decentralized and rapidly evolving ecosystem of Web 3.0. From engaging with DAOs to embracing the community-centric approach, Dror provides insightful strategies for adapting customer success practices in this new era.

Join us for a deep dive into the transformation of customer success in the age of blockchain and decentralized technology.

As usual, I'm excited to hear what you think of this episode, and if you have any feedback, I would love to hear from you. You can email me directly at Andrew@churn.fm. Don't forget to follow us on Twitter.

Mentioned Resources:

• Hewlett Packard Enterprise
• Palo Alto
• Tatyana Mamut
• Cisco
• Google
• OpenSeal
• Uniswap
• MetaMask
• Chris Regester on LinkedIn
• MetaMask SDK
• Metamask Snap

Churn FM is sponsored by Vitally, the all-in-one Customer Success Platform.