Does everyone remember the receptionist on ghostbusters? AutoLeap Link: https://bit.ly/3n5qW2M When I started thinking about this episode I went back to an old slide deck that I put together and I want to share some random bullet points from it: 1. What I see most often in small businesses is that we rush to hire and then fail to follow up with employee training. 2. We put new hires on the phone not knowing if they know how they talk to customers. Why aren’t we following up on what the new hires...
Jan 17, 2022•19 min•Ep. 43
Chapter 1-The Visionary If you are a visionary you are entrepreneurial, a creator, and most likely you founded your company. You are an Idea generator, You have lots of ideas. As an idea generator, you probably have 10 new ideas per week and sometimes maybe 10 per day. Many of them might not be good and or not fit with the company’s focus, some might even be dangerous but in the end, some are absolutely brilliant! Those few great ideas keep the business growing and as the person that has/creates...
Jan 10, 2022•22 min•Ep. 42
Repairing Your Auto Repair Shop - Chris Cotton Weekly Blitz 041 You've realized it's time to make a change and now it's time to put in the work/rise and grind! you didn’t get here overnight! 1. Start at the beginning: Income Statement-This is how we check the margins, true scorecard for success! Has to be organized in a way that is readable, 5 areas of Income: Labor, Parts, Tires, Sublet, Shop Supplies. You have to have offsetting categories for COGS. Email me for a link of a sample Income state...
Jan 03, 2022•26 min•Ep. 41
Looking Back on 2021 - Chris Cotton Weekly Blitz 040 1. Growth of Business and industry 2. Chris' Personal growth as a coach–almost 10 years as a coach, 19000 hours, Kimberly and I have traveled over 25,000 miles this year. 3. ServiceUp 4. Tire Profit Gateway 5. Peer Groups-Open to others in the automotive industry 6. What you allow is what will continue. 2021 7. Don’t put a wishbone where your backbone should be! 2022 8. Wise words from Ashlan Kaplan, Not changing things we are improving, impro...
Dec 27, 2021•24 min•Ep. 40
Our Sponsor: https://autoleap.com/?utm_source=chris-cotton&utm_medium=partnership&utm_campaign=chris-cotton-website Show Notes: One quick note before we get started. Every shop is unique in its situation and what takes one shop 6 months to complete may take another 3 months and or 16 months. That's why we believe as a company there is no cookie-cutter plan and progression to get you from where you are to where you want to be. If you have a great handle on 'C, D OR E' then we can catch up...
Dec 20, 2021•18 min•Ep. 39
It is OK to say NO! 1. Establish your proper boundaries and policies -- early and well 2. Just say “no" 3. Offer an alternative. 4. Be assertive, but remain courteous. 5. Don’t respond immediately 6. Know your value. 7. Practice your response. 8. Be more selfish. 9. Use the ‘Broken Record’ technique. Coach Chris Cotton AutoFix-Auto Shop Coaching Visit Auto Shop Coaching website HERE . 580-491-3519 Email Chris: chris@autofixsos.com...
Dec 13, 2021•15 min•Ep. 38
Do You Have a Yellow and Red Envelope? - Chris Cotton Weekly Blitz 037. Chris talks about the Importance of planning the continuation of your business in case of a short-term or life-changing moment.
Dec 06, 2021•9 min•Ep. 37
Slow Down to Go Faster - Chris Cotton Weekly Blitz 036
Nov 30, 2021•19 min•Ep. 36
Gratefulness - Chris Cotton Weekly Blitz035
Nov 22, 2021•9 min•Ep. 35
Behaviors That Limit Success - Chris Cotton Weekly Blitz 034 Six behaviors that prevent us from achieving the success we desire. Behaviors that are limiting our success in life. Jealousy Self-Limiting Beleifs Living in the Past. Living Life in the Rear View. Gossip Giving Up Too Soon. Throwing in the Towel. Negative Thinking
Nov 15, 2021•17 min•Ep. 34
Hitting Your Five Iron - Chris Cotton Weekly Blitz - 033 Gaining your Confidence When you know you can
Nov 08, 2021•6 min•Ep. 33
Dealer Parts - Forget List Price - Chris Cotton Weekly Blitz 03 Chris crashes the list price paradigm on dealer parts and for that matter on list price in general He's discovered that there are some great dealer service advisors ready for hire
Nov 01, 2021•9 min•Ep. 32
Let's Talk Employees - Chris Cotton Weekly Blitz 031 Chris explains his 20-60-20 Rule as it relates to your team.
Oct 25, 2021•11 min•Ep. 31
Fix the Stops and Starts and Become More Productive - Chris Cotton Weekly Blitz 030
Oct 18, 2021•9 min•Ep. 30
Alignments as a Profit Center - Chris Cotton Weekly Blitz 029
Oct 11, 2021•9 min•Ep. 29
Health and Wellness - Chris Cotton Weekly Blitz 028. Chris talks about mental health and keeping fit. He shares his personal goals and challenges all shop owners
Oct 04, 2021•10 min•Ep. 28
Making and Keeping Appointments with Yourself - Chris Cotton Weekly Blitz 027
Sep 30, 2021•8 min•Ep. 27
The Notebook Technique - Eating the Elephant - Chris Cotton Weekly Blitz 026
Jul 13, 2021•11 min•Ep. 26
Four Phases of an Auto Repair Business -Chris Cotton Weekly Blitz 025
Jul 06, 2021•10 min•Ep. 25
Repair Orders as Legal Documents - Chris Cotton Weekly Blitz 024
Jun 29, 2021•9 min•Ep. 24
Collaboration - Weekly Blitz with Chris Cotton 023
Jun 15, 2021•6 min•Ep. 23
Relationship Building - Weekly Blitz with Chris Cotton 022
Jun 08, 2021•6 min•Ep. 22
Heads Up and Eyes Open -Weekly Blitz with Chris Cotton 021
Jun 01, 2021•4 min•Ep. 21
Shoot For the Stars - Weekly Blitz with Chris Cotton 020
May 25, 2021•5 min•Ep. 20
Can Do's and Must Do's - Weekly Blitz with Chris Cotton 019
May 18, 2021•7 min•Ep. 19
Customers ARE Willing to Pay for NO Surprises! - Weekly Blitz with Chris Cotton 018
May 11, 2021•8 min•Ep. 18
Are You A Thermostat or Thermometer - Weekly Blitz with Chris Cotton 017
May 04, 2021•5 min•Ep. 17
To-Do Lists - Weekly Blitz with Chris Cotton 016
Apr 27, 2021•4 min•Ep. 16
Couples Working in the Business - Weekly Blitz with Chris Cotton 015
Apr 20, 2021•6 min•Ep. 15
Own the Dash OTD - Weekly Blitz with Chris Cotton
Apr 13, 2021•7 min•Ep. 14
