Effectively Communicating With Clients - with Jon Hicks, Counsel at Netflix
Feb 12, 2020•32 min•Season 1Ep. 3
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Episode description
3:00 - The most common disputes with employees at companies.
4:00 - How Jon handles disagreements with colleagues/internal clients
5:45 - Does a legal training get in the way of good communication?
11:15 - Why you should never surprise someone with your decision
12:10 - Coaching managers to communicate well on terminations
13:45 - How to impart legal concepts using non-legal language
16:00 - Lawyers and non-verbal communication mishaps
19:20 - Avoiding the temptation to want to look smart with clients
21:10 - Talking about the law in terms of fairness not rules
22:30 - How company policies can hinder effective decision making
27:00 - Handling political correctness, bad jokes, etc within companies
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