Is the customer always right?
Mar 30, 2021•14 min•Ep. 17
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Episode description
"The customer is always right", is a phrase that was coined by retailers such as Harry Gordon Selfridge in the early 1900s, to convince customers they would receive a high level of service. Over the last century, this motto has taken on a new meaning. In my experience as a Chef, I believe this phrase is nonsense; it's time to change the narrative.
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