E52. Making it Better

This special episode of Checking In, is based on an excerpt between an interview with Madone Pelan, GM of the Oak Bay Beach Hotel, and Rosanna Caira, editor and publisher of Hotelier magazine. In the interview, the award-winning Victoria, B.C.- based hotelier, looks back at her trajectory in the hotel industry, outlines the various successes her hotel has achieved over the past year and talks about the various changes implemented at The Oak Bay Beach Hotel since the pandemic.