How can rooms managers use perception and personalisation to elevate guest journeys?
Jun 06, 2025•43 min•Season 3Ep. 29
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Episode description
In this episode we speak to Asja Samperi, rooms manager at Hyatt Regency London - The Churchill. Asja spoke about how her love of travel, languages and connection with people has shaped her career path, the key behind building a strong and enthusiastic team as rooms manager, and how AI is shaping the future of guest personalisation in the luxury market.
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