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ChapmanCG Global HR Interviews

ChapmanCGchapmancg.com
The ChapmanCG Global HR Interview is a compilation of discussions with some of the world’s foremost HR and Talent leaders. Join our CEO, Ben Davies, and other senior members of the ChapmanCG team, as we interview the people who are influencing and changing the HR profession around the world. ChapmanCG is an international executive search firm dedicated to the Human Resources profession. We partner with CEOs to appoint their global Heads of HR, and also work with CHROs to build their HR teams at the global, regional and local level. Visit us at chapmancg.com.
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Episodes

Rolls-Royce, Stephen Brown - Retaining Talent Through Career Discussions (Matt Chapman)

As more companies trend towards a flatter structure, opportunities to advance up the hierarchy diminish. This adds a level of complexity to the traditional career development conversation. But is that necessarily a bad thing? Can an organisation offer equally satisfying career opportunities other than the next level up? Stephen Brown, Head of Talent & Leadership Development for Asia Pacific at Rolls-Royce, discusses how to retain talent through quality career discussions.

Jun 23, 201611 min

Hilti, Eivind Slaaen - Global Management Development Programs (Oscar Fuchs)

Every HR leader can attest to the fact that finding great talent is difficult. But keeping them engaged is an equal challenge. Most companies invest in elaborate onboarding programs to integrate new employees into the organisation’s culture. And they offer on-going training programs to help keep their skills updated and relevant. But what about leadership programs? Do they really produce the kind of future leaders that organisations need? Eivind Slaaen, Senior Vice President Human Resources / He...

Jun 21, 201613 min

The Linde Group, Peter Vermeulen - Measuring Diversity & Inclusion Efforts (Matt Chapman)

Diversity and inclusion has matured from a social obligation to a critical business success factor. Some organisations define it as nothing more than flexible work arrangements. But others have relocated senior roles to different locations to create a global perspective. But what is diversity and inclusion in today’s context? Peter Vermeulen, Vice President of Human Resources for The Americas at The Linde Group, discusses how to measure the effectiveness of diversity and inclusion.

Jun 16, 201612 min

Deloitte, Alec Bashinsky - Can You Have Pay for Performance Without Ratings? (Matt Chapman)

Every HR Leader knows that the salary review and bonus season is a hectic time for an organisation. For the business leaders, it means deciding who gets bonuses and pay increases and who doesn't. More and more organisations are questioning whether historical performance ratings are the best way to drive and reward performance. But how do you realistically make this change in a global organisation? What becomes the link that binds pay to to performance? And what message are you sending your emplo...

Jun 14, 201611 min

Stuart Robertson - The Future of Succession Planning (Oscar Fuchs)

Talent pipelines, sustainability, and succession plans have always been hot topics, but their importance has grown as organisations find themselves evolving much faster than ever before. Given the constant market and technological changes, the challenge for many organisations is to build a succession plan that’s relevant. And agile. Stuart Robertson discusses the future of succession planning in constantly evolving organisations.

Jun 09, 201610 min

Minted, Mala Singh - Building Creative HR (Matt Chapman)

Every organisation wants to foster an environment of creativity and innovation, but many—especially the more traditional organisations—struggle to create a workplace that can truly accept and then develop original ideas. Mala Singh, Chief People Officer at Minted discusses what it’s like to work in a creative environment and how HR functions in a company built on a creative workforce.

Jun 07, 201617 min

Swiss Re, Jasbir Pannu - Can You Insure Against Talent Shortages? (Tim Spriggs)

Like many organisations, insurance companies are experiencing a shortage of talent across all levels. From middle management to senior leadership charged with setting the global agenda, there’s a labour shortage of individuals with the right talent who can successfully lead insurance companies into the future. Jasbir Pannu, Regional Head of Human Resources for Asia Pacific at Swiss Re, discusses an integrated approach to talent acquisition in the insurance industry.

Jun 02, 20169 min

Standard Chartered Bank, Christian Hobson - The Building Blocks of Workforce Planning (Ben Davies)

Workforce planning is arguably the most strategic talent management tool available in today’s dynamic business environment. It relies on effective forecasting and analysis to positively impact an organisations’s ability to attract and retain talent. Although most organisations understand the critical importance of strategic workforce planning, they face a number of challenges around its implementation. Christian Hobson, Global Head of Talent at Standard Chartered, discusses how organisations can...

May 31, 201616 min

LIVE: ChapmanCG Webinar on HR in China

Katherine Qu, Director, and Ben Davies, Managing Director with ChapmanCG, presented the hottest trends for HR in China during the latest ChapmanCG Global HR Webinar held on the 26th May. The session included a presentation and panel Q&A. For the interactive Q&A session Qu and Davies were joined by Gary Qin the Head of Talent Acquisition for SAP across Greater China and Flora Yim the China Head of HR for Deutsche Bank.

May 27, 201638 min

Pfizer, Lu Hong - High-Impact HR in Emerging Environments (Matt Chapman)

Most HR leaders have an idea about how they can increase their department’s value to the organisation. The key challenges are finding the time and prioritising which efforts are needed most. But HR leaders in emerging markets have a unique set of issues that require them not only to be business-minded, but agile and forward-thinking. Lu Hong, Vice President of Human Resources for Asia Pacific at Pfizer, discusses how to provide high-impact HR in emerging markets.

May 26, 20169 min

Pratt & Whitney, Ayana Champagne - Spark Engagement with Respect (Alan Mait)

Research shows that organisations with employees who are highly engaged are more productive. Although this is not surprising, the question of how to increase employee engagement remains. Should you create a flexible working environment? Increase communication? Or does it start with something as simple as respect? Ayana Champagne, Senior HR Director, Global Aftermarket Operations at Pratt & Whitney discusses how simply treating employees with more respect can lead to higher employee engagemen...

May 24, 201612 min

Talbots, John Patterson - Death of the Appraisal System (Matt Chapman)

It’s that time of the year and far too many employees and their managers roll their eyes at the annual performance review process. It’s supposed to be a time of reflection, of aligning expectations and goals to ensure future success—for the organisation and its employees. So why do so many think of it as a tedious exercise often leading to disappointment and wasted time? John Patterson, Senior Vice President of Human Resources at Talbots, discusses the death of the appraisal system and how to pa...

May 19, 201615 min

Groupon, Rob Davies - Managing HR in the Digital Marketplace (Matt Chapman)

It seems that young, tech companies have got HR right. They’re listed as some of the best places to work, employees are more engaged, and they have a better understanding of the new consumer. But what is their key to success? How does HR operate inside these digital companies? And why are so many people wanting to work for them? Rob Davies, Human Resources Director for Asia Pacific at Groupon, discusses managing HR in the digital marketplace.

May 17, 201610 min

Pitney Bowes, John Hackett - Engagement Through Communications & Employer Branding (Fiona Jury)

Technology has enabled us to deliver faster and more customised solutions to our clients. It has also given us the freedom to work remotely across various geographies. However, working in virtual teams in different time zones can make it more challenging for employees to feel connected. How do you keep employees engaged and working towards a unified, common goal? John Hackett, Director of Human Resources for Asia Pacific at Pitney Bowes, discusses how effective employee communications and employ...

May 12, 201617 min

PepsiCo, Greg Noorigian - From Recruiters to Talent Advisors (Alan Mait)

The recruiting function operates in an increasingly complex work environment. Recruiters face a number of challenges – both internal and external – which impacts their ability to deliver effective results with agility. A new type of recruiter has has evolved in recent years to meet the talent demands of today’s global organisations. Talent Advisors are equipped with the skills and experience needed to strategically partner with the business on labour market conditions, intricate talent pipelines...

May 10, 201610 min

Paulig Group, Niklas Lindholm - HR Trends in the Food Industry (Matt Chapman)

Interest in delicious and healthy food is one of the fastest growing consumer trends. Start-ups offering new recipes and fusion foods can be found on any city’s street corner and in many grocery store aisles. So how do traditional organisations built on quality and reputation remain competitive in this changing marketplace? Niklas Lindholm, Vice President of Human Resources at Paulig Group, discusses human resources at one of the world’s leading family-owned, international enterprises in the foo...

May 05, 201611 min

Elsevier, Steven Dyke - Bringing Your Employer Brand to Life (Matt Chapman)

In high-growth markets, identifying the right talent is becoming increasingly difficult. And retaining that talent—the kind of employees who will one day lead your organisation through market changes and strategy shifts—is going to be essential to business survival. With competition being so fierce for high performing talent, developing an employer brand that highlights your organisation’s values and culture will be an integral component to the organisation’s overall talent strategy. Steven Dyke...

May 03, 201610 min

Maersk Oil, Noel Lenehan - How Do You Engage Employees During Times of Change? (Matt Chapman)

Today’s HR leaders must be effective organisational change consultants if they want to drive employee engagement. They must become adept at operating along a spectrum that spans from strategy to implementation and from leader to facilitator. Noel Lenehan, Head of Global HR Operations at Maersk Oil, discusses how to keep employees engaged during times of transition.

Apr 28, 20168 min

McDonald's, Cathy Doyle - Appetite for Culture: How to use it to Drive Strategy (Fiona Jury)

An effective company culture can set the organisation up for financial success and serve as a great competitive advantage. Leaders who prioritise culture are willing to take an honest assessment of the status quo and are willing to engage their teams in the cultural reform. But, how can leaders harness the power of culture and connect the dots between culture and financial performance? Cathy Doyle, Chief People Officer at McDonald’s Australia, discusses the benefits of an effective company cultu...

Apr 26, 201611 min

Roche, Michael Knierim - Beyond Diversity: The Value of Inclusion (Alan Mait)

It wasn’t long ago that diversity was about ticking boxes on a form and mandatory presentations for all employees. But a lot has changed since then and the prevailing approach to diversity has evolved beyond HR seminars. Organisations are now placing a high value on developing a corporate culture of inclusion. Michael Knierim, Senior Vice President and Global Head of HR at Roche Pharmaceuticals, discusses the value of diversity and inclusion.

Apr 21, 201613 min

Hilton Worldwide, Kimo Kippen - Storytelling as a Corporate Learning Tool (Matt Chapman)

Storytelling is a powerful learning tool. In a corporate environment, it can translate knowledge into the human experience. It helps bridge the gap between theory and practical solutions. And it also helps us understand how to behave in certain situations by presenting us with the opportunity to reflect on our own past experiences. Kimo Kippen, Chief Learning Officer and Global Talent Development Leader & Brand Ambassador at Hilton Worldwide, discusses effective learning strategies and the u...

Apr 19, 201615 min

Procter & Gamble, Susan Lyon - The Employee Value Equation (Matt Chapman)

The reason why performance management and appraisal programs have been such a hot topic is because they haven’t really done what organisations needed them to: accurately reflect (in a standardised format) an employee’s value to the organisation. Sure, boxes have been ticked on appraisal forms and goals set for the next 6 to 12 months, but in running through this process—year after year—what HR and organisations have found is that a key piece was missing to the equation. Capturing performance (di...

Apr 14, 201610 min

Campari, Giorgio Pivetta - Respecting the DNA of the Company Matt Chapman)

Organisations know they must continually transform if they’re to meet ever-growing consumer demands. But changing an organisation that’s been around for almost two hundred years, keeping relevant, and out-delivering competition is no easy feat, especially in such a competitive and dynamic industry like food and beverage. Giorgio Pivetta, Global HR Director for Gruppo Campari, discusses human resource strategy inside one of the world’s leading branded beverage companies.

Apr 12, 201617 min

Merck, Rick Hall - Consumer-centric Approaches to HR (Alan Mait)

Advances in digital technology are bringing about new approaches to the way organisations operate. A shift towards a customer-centric approach to human resources has been largely enabled by smart digitisation. This approach requires organisations to rethink the way they interact with employees, re-evaluate the structure of the organisation and the way they manage work-force related activities. Rick Hall, Executive Director, Human Resources Global Service Delivery at Merck discusses the shift tow...

Apr 07, 201620 min

GE, Heather Wang - Leadership Excellence Within GE (Matt Chapman)

Everyone is searching for the formula to develop the next generation of leaders. It’s one of the most important responsibilities of any management team: identifying the employees who will lead the company into its next era of success. HR creates leadership and high-flyer rotational programs, mentorships, and even sponsors certain employees for business graduate degrees. But what is the right formula? How do you develop existing employees into future leaders? Heather Wang, Global Director of Huma...

Apr 05, 201613 min

Halyard Health, Malcolm Dore - Finding Success Within the Matrix Organisation (Fiona Jury)

Multinational organisations have longed faced the question of how to structure themselves given increasing customer sophistication, expanding markets, and technological advancements. A lot of them have organised into a matrix structure—some willingly while others have found it was an organic shift over time. The challenges of leading in this type of environment are well-known as they require a new method for information sharing, managing employees, and day-to-day operations. Malcolm Dore, Asia P...

Mar 31, 201618 min

Macy's, Bill Allen - Managing HR Through Restructuring (Matt Chapman)

Smarthphones and online retailers have allowed consumers to pretty much have what they want, whenever they want it. All they have to wait for is shipping, but with some retailers even offering “same-day shipping”, it really does place a lot of control with the buyer. Often we don’t think about what this means for traditional retailers—for those larger, more renowned institutions that have always had a more physical presence. Maintaining their competitive advantage often means rethinking how they...

Mar 29, 201616 min

A. P. Moller Maersk, Ricardo Sookdeo - The Future of Diversity & Inclusion (Matt Chapman)

If you ask any business leader they will tell you that diversity is integral to ongoing innovation and global success, yet so many organisations struggle to make diversity and inclusion more than a corporate mandate that makes everyone feel uncomfortable and afraid of saying anything that could lead to mandatory sensitivity training. Ricardo Sookdeo, Head of Talent and Performance Management at A.P. Moller Maersk, discusses the future of diversity and inclusion and the profile of D&I’s best ...

Mar 24, 201614 min

GlaxoSmithKline, Magnus Hibbert - Developing World-Class HR Operations (Matt Chapman)

World-class HR organisations deliver high quality strategic workforce planning and employee analytics while at the same time operating at a lower cost per employee than their peer organisations. The key to this success can be attributed to a well-designed and executed service delivery model (SDM) that emphasises operational excellence. Magnus Hibbert, Global Head of Shared Services at GlaxoSmithKline, discusses developing World-Class HR Operations.

Mar 22, 201618 min

Syngenta, Kamali Rajesh - How HR Enables the Business (Matt Chapman)

If you’ve come up through the HR ranks, you would’ve seen the gradual shift in HR priorities away from things like policy setting and benefits enrolment to a more strategic agenda that involves partnering with management to help achieve business success. While new employees do need access to and information about their benefits—and policies are needed from time-to-time—today’s HR leaders spends more of their time in business meetings that set the strategic agenda for the organisation. Kamali Raj...

Mar 17, 201613 min
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