S4E19. 4 Steps to Create a Black Tie Experience for Your Customers with Bob Pacanovsky

How do you define hospitality concerning your customers or clients? Does your organization offer a "black tie" experience — or is it more business casual? Bob Pacanovsky has been an entrepreneur for 25 years, primarily in the hospitality industry. He and his team have created over 7,000 meetings, events, and receptions that each had just one chance to make a wild experience and a lasting impression on clients and guests alike. Now, as a keynote speaker and strategic trainer, he uses his two decades of experience in the trenches to teach companies how to focus on service excellence and hospitality to cultivate more loyal customers and employees.  When you go out to eat, you're expecting more than just good food — you're expecting a wonderful, memorable dining experience. Good customer service and consistent food quality are the expectations. But if you want to go above and beyond that, if you're going to exceed expectations, you need to hone in on creating black tie experiences. To learn more, and for the complete show notes, visit: petermargaritis.com Resources: bobpacanovsky.com LinkedIn: linkedin.com/in/bob-pacanovsky-3432619 Facebook: facebook.com/BobPacanovskyBlackTie Twitter: @BobPacanovsky Change Your Mindset is a production of Crate Media Learn more about your ad choices. Visit megaphone.fm/adchoices