Change Agent CTO Podcast Episode 4: Crisis Prevention Institute CIO Nickolo Villanueva

Meet CIO Nickolo Villanueva, the Change Agent boldly leading transformation at Crisis Prevention Institute, the worldwide leader in evidence-based de-escalation and crisis prevention training and dementia care services. Nickolo offers powerful insights on leading and managing change as his organization successfully shifted its business model from in person to virtual service delivery and customer engagement. Listen now.