In this week’s episode, Jared and Chris explore the difference between creating procedures people follow and building systems people believe in. They explore New Zealand’s coffee culture, why team buy-in matters instead of just compliance, and what happens when employees are asked to adopt systems they didn’t help create. Along the way, they discuss how strong teams embrace challenges during change — and why respected long-term employees often become the key stewards of lasting system improvemen...
Jan 24, 2026•40 min
This week on the podcast we are chatting about what could be in the new year and ultimately touch on a few things that could go a long way to help – Getting away from it all. From things like vacations all the way to just not having your phone on you, especially during a shift behind the bar, there are a lot of things you can do to make sure your perspective is refreshed and ready for what’s next. Ultimately we are just excited about things to come. This new year has a lot of opportunities for u...
Jan 12, 2026•44 min
In this episode, we explore the collaborative spirit of the coffee industry and why we value sharing knowledge even with our peers and competitors. We discuss how adopting standards and certifications helps us evolve and allows us to better serve large-scale partners. Throughout the conversation, we reflect on the importance of community connection and the unique local culture that defines how we live out our business. We also address the challenges of "craft under pressure," focusing on how lea...
Jan 05, 2026•51 min
This episode is a wide-ranging conversation about how coffee businesses support people at different stages, from new partners to experienced teams. Marc joins the show to talk about wholesale, training, and why the goal isn’t to force one “right” way of doing things, but to help partners find systems that actually work for their reality. Along the way, the conversation touches on craft, technology, and hospitality — how simplicity can be more empowering than complexity, why consistency matters m...
Dec 29, 2025•34 min
This week is a classic “how did we get here?” episode — starting with the pain of losing a recording, then jumping into what’s been happening in our world, from a surprise New York Times mention to a hospitality-heavy event with Mazzer at Sightglass. We talk about what makes coffee service feel special without getting stuck in inside-baseball language, and how energy, flow, and intention can shape the whole experience. From there we spiral into specialty coffee in places built for speed, using D...
Dec 22, 2025•36 min
This episode explores how company culture is shaped by the balance between craft and hospitality. We talk about what happens when standards exist without care, and when care exists without standards — and why both extremes create problems for teams and guests alike. Culture, in this sense, becomes the set of signals that tell people how to make the right call in real moments. At its core, the conversation is about clarity and support. When leaders clearly communicate what matters and back it up ...
Dec 15, 2025•57 min
This week’s episode is all about culture — what it is, why it matters, and how it actually shows up in the day-to-day. We talk about how culture isn’t a slogan or a vibe; it’s the collection of choices, habits, and behaviors that shape how a team works together. From communication to expectations to how people support each other, culture becomes real through what consistently happens inside the business. At the core of the conversation is the idea that culture isn’t fixed. It has to be built, pr...
Dec 08, 2025•47 min
This week we talk about what it really looks like to think ahead in a business. Instead of getting stuck reacting to today’s problems, we look at how small, intentional planning can make everything smoother — from scheduling and staffing to equipment, goals, and long-term projects. It’s about choosing direction instead of drift. The big idea is simple: forward thinking isn’t fancy. It’s noticing what keeps tripping you up, fixing it before it becomes a pattern, and giving yourself space to plan ...
Dec 01, 2025•36 min
This week we dig into The Predictive Index and how tools like it can help leaders better understand the people on their team. Instead of guessing at strengths, motivations, or communication styles, PI creates a clearer picture of how someone naturally works — and how to set them up for success. We talk about why these insights matter, how they can guide hiring and coaching, and where they fit alongside culture, values, and real-world performance. At its core, this episode is about using data to ...
Nov 24, 2025•51 min
This week we’re doing something special: sharing an episode from Good Folks Doing Good Work that dives deep into branding, clarity, and the heart behind the work we do. It’s a conversation about understanding who you are, what you’re trying to say, and how the choices you make — from design to customer experience — shape the way people connect with your brand. At its core, this episode is a reminder that branding isn’t about trends or aesthetics. It’s about intention. When you know your values a...
Nov 17, 2025•1 hr 11 min
This week’s conversation starts with a late-night rabbit hole on legendary chef Marco Pierre White and turns into a deeper reflection on obsession, mastery, and meaning. We explore the fine line between excellence and excess—how far to push detail before it stops serving the guest—and what that tension looks like in coffee. It’s an episode about passion meeting perspective. From Michelin-level precision to café hospitality, we ask what really defines quality: flawless technique or the feeling it...
Nov 10, 2025•42 min
This week, we dive into how defining your personal and professional values can simplify the choices you make every day. From career goals to family priorities, values act like a compass — helping you decide what to say yes to, what to let go of, and where to focus your time and energy. We explore how setting clear intentions can bring more meaning and alignment to your work, your relationships, and even how you plan for the year ahead. At its heart, this episode is about clarity and purpose. Whe...
Nov 03, 2025•41 min
This week, we tackle a listener question about how important brand identity is before opening your first shop. The conversation breaks down what “brand” really means and how it’s not just logos or design, but the promise you make to your guests and how you deliver on it. We emphasize that while visuals can evolve, the essentials of flow, hospitality, and guest connection matter far more than the color of your walls or the font on your cups. Ultimately, your brand starts with your values and how ...
Oct 27, 2025•35 min
This week we reflect on what it really means to invest in your team—beyond payroll, bonuses, or budgets. From traveling for competitions to origin trips and team dinners, we talk about how creating experiences, connection, and shared memories pays dividends that can’t be measured on a spreadsheet. Investing in people isn’t just money out; it’s energy in, the kind that builds culture, loyalty, and long-term impact. At its core, this episode is about the ripple effect of care. When you show people...
Oct 20, 2025•39 min
In this episode, we sit down with Sam Grant, Head of Sales for the Americas at Hemro Group — the company behind Mahlkönig, Ditting, Anfim, and Hey Café — to talk about how technology and craft coexist in modern coffee. We trace Sam’s path from retail to coffee equipment sales, exploring what he’s learned from connecting baristas, roasters, and engineers around the world. At its heart, this conversation isn’t just about grinders — it’s about growth, adaptation, and learning from people who approa...
Oct 13, 2025•1 hr 29 min
This week we look back on nine years of Cat & Cloud. From our earliest days roasting out of borrowed spaces to opening our first café on Portola, we reflect on what it took to build something from nothing—loans, late nights, quirky beginnings, and the people who believed in us along the way. It’s equal parts nostalgia and gratitude, a chance to appreciate how far we’ve come while remembering the scrappy energy that got us started. At the heart of it, this conversation is about growth and evo...
Oct 06, 2025•51 min
Crafting A Class – Working to take our coffee education to the next level by Cat & Cloud
Sep 29, 2025•57 min
This week we’re hanging out with Kevin and Dulce, owners of Bevel Coffee. We get into their journey of owning a coffee company. How it came from a negative business experience that over time and hard work has grown into an opportunity that fosters life in a community. Ultimately their story shines a light on the power of connections, and what’s possible by showing up and asking questions. They are rad people doing great things! Check it out. 🔖 Chapters – 02:42 Hey Hello 04:30 The Story of Bevel...
Sep 22, 2025•1 hr 29 min
This week we talk about fame—how it shapes perception in both pop culture and coffee. From the awkwardness of Will Smith trying to rap again to Hacienda Esmeralda’s Geisha selling for record prices at Best of Panama, we dig into how notoriety creates visibility, drives value, and raises the ceiling for everyone. Fame isn’t always comfortable, but it opens doors. Whether it’s an actor or a coffee producer, once you’re known, you change the market around you. Instead of resenting that spotlight, t...
Sep 15, 2025•31 min
This week we talk about the idea of “plussing the show.” The practice of constantly reinvesting in your space so it feels alive, intentional, and cared for. From small design updates to preventative maintenance, we dig into how these choices impact not just the look of a café but also the energy of the team and the experience of every guest who walks in. At its core, the conversation is about showing your guests and team members that you’re paying attention. Cleanliness, organization, and little...
Sep 08, 2025•40 min
In this episode, we sit down with Nick Terzulli, VP of R&D at Fellow. Nick shares how his curiosity and persistence pulled him deeper into coffee culture—as a barista and a tinkerer, and eventually as the engineer behind Fellow’s iconic product, including the new Espresso Series 1. We dig into how engineering and coffee intersect, from the mysteries of burr geometry to challenges in espresso machine stability. At the heart of Nick’s story is a lesson in following passion over paycheck, learn...
Sep 01, 2025•1 hr 10 min
This week, we dive into why learning from others is one of the fastest ways to grow. From drawing lessons out of brands like Disney to observing how peers structure their systems, it’s about finding insights that reveal blind spots and adapting them into something true to your own vision. The real value isn’t in copying but in connecting those ideas to your own culture and goals. Whether it’s another coffee shop, a global brand, or even a friend’s workflow, growth comes from taking what resonate...
Aug 25, 2025•31 min
This week, Chuck and I dig into the recent Philz Coffee sale. We break down how venture capital and private equity deals actually work, why common stockholders often walk away with nothing, and the difference between preferred and common shares. We talk about how control shifts once big investors enter the picture, the influence of a board, and how decision-making can drift from a company’s original vision. We also explore the missed opportunity for Philz to take care of employees who invested t...
Aug 18, 2025•36 min
We cover a lot of ground in this episode — from mentorship and leadership growth to why having a group around you can be so helpful for personal and professional development. There’s also some fun in the mix, like breaking down the NBA salary cap and what it tells us about building sustainable teams, whether in sports or in business. We also rant a bit about mobile ordering and what it’s doing to the coffee experience. And we dream big — talking about storytelling, making documentaries, and chas...
Aug 11, 2025•39 min
This episode’s more like a stream of consciousness as we go through all the open tabs in our brain than a polished takeaway. We talk about experimenting with roast curves, the balance between juicy acidity and sweetness, and the challenge of making something expressive yet approachable. We touch on espresso ratios, brewing methods, and how taste perception can be wildly different depending on so many variables. We round out the conversation by getting into the Best Friends Club — our hope to exp...
Aug 04, 2025•34 min
This episode is a full-on field trip as we recap our visit to the Big Face Coffee pop-up in San Francisco. The coffee was solid, the energy was high, and the whole experience sparked a bigger conversation about the promise a brand makes, pop-ups, and the fine line between vibes and substance — and what it really means to create something that’s truly connected to people, not just putting on a show. We touch on what makes a brand experience feel consistent, and how the message you tell in one pla...
Jul 28, 2025•39 min
Come along with us on a ride in this episode as we experience the world of Cup of Excellence coffee auctions for the first time. We were chasing a special lot from our Best Friends Club producer, Nelín Guzman, as his coffee took 5th place in his category for all of Honduras. We talk through how these auctions work, why countries like Honduras now use new categories, and how even with categories, varieties like Parainema still command a high price. We also dig into what it means to bring coffees ...
Jul 21, 2025•41 min
This week we talk about the shifting landscape of coffee certifications — particularly the recent changes to the Q grader system. With the program moving under CQI, many coffee professionals are now being told their existing certifications no longer count, and that they’ll need to retest under a new system. This sparks a conversation about what certifications really mean in practice. Do they actually make someone better at sourcing or tasting coffee, or are they more about recognition and status...
Jul 14, 2025•43 min
This week, we hang out with Ben Richardson of Sydney’s Made of Many roastery and Brighter cafe, and get into what it really means to build culture in coffee. Ben shares how his journey started not just from wanting to roast great coffee, but from seeing a lack of genuine culture and career paths in many roasteries. He explains how focusing on real relationships and long-term commitment — rather than just chasing perfection or high scores — leads to deeper impact and a more meaningful business ov...
Jul 07, 2025•1 hr 14 min
Just Say No – Telling guests what they don't want to hear by Cat & Cloud
Jun 30, 2025•34 min
