Carl-Gould-#70secondCEO-Understand Your Client or Get Left Behind Evolving the Customer Experience

Hi everyone, Carl Gould here with your #70secondCEO. Just a little over a one minute investment every day for a lifetime of results.

It’s the companies that are not aligned with their clientele or don’t really understand their clientele you know and the experience has gotten stale those are the ones that are suffering. You know right now they talk about retail like why’s retail suffering? Well they say amazon and online shopping, am like oh oh well wait a minute there’s plenty of retail outlets that are doing really well because the client experience is very good. What online shopping did was they made part of the shopping experience a commodity and retail has to up their game to the next generation of client experience and if they do that they’ll be busy and if they don’t do that they’re gonna get slaughtered.

Like and follow this podcast so you can learn more. My name is Carl Gould and this has been your #70secondCEO.