Dealing With Difficult Customers

This can be super challenging and simply just annoying.

Everyone has a customer, whether it's internal or external.

Tips:

1. Understand their goals/objectives
   
2. Amp up the communication
   
3. Show that you care
   
4. Help your customers reach their goals
   
5. Listen, listen, listen
   
6. Hit your goals / KPIs
   
7. Under promise, over deliver
   
8. Ask for feedback
   
9. Give feedback
   
10. Take notes
    
11. Keep critical emails
    
12. Prove you are there to help
    
13. Grant requests when you are able
    
14. Do what you say you will and follow through
    
15. Keep a level head
    
16. Don't procrastinate
    
17. Offer suggestions / make recommendations
    
18. Share examples / best practices
    
19. Don't argue or get defensive
    
20. Trust your gut
    
21. Set boundaries when needed
    

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