In today’s episode, we’re talking to Caleb Box, from Red’s Car Wash in Alabama. Caleb took on a challenging renovation, and has turned the wash into an experience you just have to … well … experience. This wash has light shows running into the evening hours to serve as marketing outside of business hours, and has a spectacular ceramic tunnel within the tunnel. Caleb shares his lessons learned, and tells a fun story about how he knew he had to either pivot, or get out of the car wash business. En...
Jun 09, 2021•25 min•Season 2Ep. 60
In this episode, we're helping you figure out exactly what you should be doing when it comes to churn in your unlimited clubs. How do you know what data to watch? What's normal? What's aspirational? How do you keep it down? Is discounting the only way to win-back customers? We get into it with Jason Baumgartner from Suds Creative, Anne Mauler from Soapy Joe's, and Nick Lopez from Bubble Bath Car Wash.
Jun 02, 2021•47 min•Season 2Ep. 59
In this episode, we talk to Ryan Essenburg, President and Chief Innovation Officer of Tommy's and Andrew VanWylen Vice President of Engineering and Operations. We get some insight into the path Tommy's is taking from a franchise perspective, and why they think it's the right path forward for them. We hear some of the origin story of this well-known industry name, and get a little peak into the future for this company focused on continuous innovation, and an operator-first mentality....
May 26, 2021•51 min•Season 2Ep. 58
In today’s episode, we’re talking with Luke Bathel from Rinse n Ride in Arizona. Luke owns 5 locations, and while he would love to keep growing the business, this isn’t a story about that kind of growth. For Luke, the passion comes in cultivating the Rinse n Ride team. He comes at the business with a mission to serve and to lift people up, and to provide practical skills to those who work at Rinse n Ride to help make their lives better. It’s all about culture, and community here friends. A cultu...
May 19, 2021•20 min•Season 2Ep. 57
We all know, that, In the last few years, the car wash industry has been growing and consolidating with increasing speed, and a big part of that has been the growing presence of private equity interests in the industry. And we’re seeing it on both the operator and supplier sides of the industry. The reality though, is that the professional car wash industry does remain a highly fragmented industry. That means there is a lot of opportunity for companies looking to grow through acquisitions, oppor...
May 12, 2021•11 min•Season 2Ep. 56
You want to spend less time, creating more valuable content, that drives customers to your business. Let's do it! Join our experts today to talk about which platforms you should be on, and how to manage the chaos. Beth Martin from Express Wash Concepts, Sam Sousa from All American Express, and Wade Keith from Breeze Thru Car Wash join us to share their marketing knowledge!
May 06, 2021•33 min•Season 2Ep. 55
In this episode we learn how Willy Beumer made the choice to go cashless at his wash, and we get tips on how to double your unlimited monthly plan sign ups with a single small tweak.
Apr 28, 2021•19 min•Season 2Ep. 54
In this episode we’re talking to Tyler Slaughter from Camel Express. We get his personal story and we get great insight into how they keep their talent bench full and live by the mantra of two positions ahead. Plus, get insight into Tyler’s commitment to process, team building, and giving back to the car wash industry.
Apr 21, 2021•21 min•Season 2Ep. 53
In this episode we get to sit down with Arcadian Services. Arcadian does several things in the car wash space, but today we’re going to focus on talking about chemistry, chemistry education and technology, and relationships. Kipp Kofsky and Mark Wells drop knowledge on us! We talk a lot today about customer experience, and how to enhance that and we often come back to talking about things like employees and their interactions, lighting, reducing pain points for customers. But chemistry really pl...
Apr 14, 2021•43 min•Season 2Ep. 52
In this episode, we get to hear from two experts who have gone through the Customer Journey Map creation exercise and are using it in their business. If you're looking for ways you can better understand your customers, and better map the experience to those customers ... this is for you. Customer Journey Maps give you a document that you can leverage in your brand framework to help everyone in your business stay on brand.
Apr 07, 2021•48 min•Season 2Ep. 51
In this episode of CAR WASH The Podcast, David Begin talks to Human Resources expert Claudia St. John at Affinity HR Group.In part 1, you get to hear about some of the changes you need to be mindful of. We get to talk about minimum wage increases and what that can mean for businesses. Plus increasing disparity among state labor laws is creating some migrations that are having impacts.
Mar 31, 2021•36 min•Season 2Ep. 50
In this episode of CAR WASH The Podcast, David Begin talks to Human Resources expert Claudia St. John at Affinity HR Group. In part 1, you get to hear about some of the changes you need to be mindful of. We get to talk about minimum wage increases and what that can mean for businesses. Plus increasing disparity among state labor laws is creating some migrations that are having impacts.
Mar 24, 2021•27 min•Season 2Ep. 49
In this episode, we talk about all the ways you can sell more. Whether it's focusing on unlimited club memberships or more retail washes, these tips will change the game. We dive in on buyer and seller enablement to define those terms and provide insight you can use now!
Mar 17, 2021•35 min•Ep. 173
In this episode, David Begin and Scott Pashley talk about the origin of EverWash. Spoiler alert, EverWash comes at the business with multi-industry subscription sales experience. Plus, they'll dive in to big data conversations and how to leverage that data without leaving your customers uneasy. Plus, the importance of staffing your pay stations in tunnel operations, and the potential for membership models in In-bay automatic operations.
Mar 10, 2021•49 min•Season 2Ep. 47
In part two of this this two-part episode of CAR WASH, The Podcast, David Begin talks with Mike Finger, CEO of Exit Oasis. Mike focuses on helping small business owners assess their business for sale and assist owners in getting the business ready for a potential sale. Mike and David talk about the pitfalls of selling a small business and some of the myths associated with owners who do not think about selling their business until it becomes too late. If you want more information about Mike Finge...
Mar 03, 2021•25 min•Season 2Ep. 46
In part one of this this two-part episode of CAR WASH, The Podcast, David Begin talks with Mike Finger, CEO of Exit Oasis. Mike focuses on helping small business owners assess their business for sale and assist owners in getting the business ready for a potential sale. Mike and David talk about the pitfalls of selling a small business and some of the myths associated with owners who do not think about selling their business until it becomes too late. If you want more information about Mike Finge...
Feb 24, 2021•26 min•Season 2Ep. 45
Co-hosts David Begin and Matt DeWolf wax nostalgic about childhood shows and tennis ball cannons ... and they also cover a few key elements to processing cars. Spoiler alert ... keys are consistency, process, training, and good chemistry.
Feb 17, 2021•44 min•Season 2Ep. 44
Brad Mewes joins David Begin on this episode to talk about the new PPP process and how businesses can best take advantage of the opportunities available. Mewes is the founder of Covid19Loans.org, a company that helps secure Loan Forgiveness for business owners whose business has been affected by COVID-19.
Feb 10, 2021•35 min•Season 2Ep. 43
In this audio version of our weekly video program, we jump headfirst into some interesting findings from the latest ICA Consumer Study. We gathered a panel of experts to share their thoughts on how to attract (and retain) more customers. Anne Mauler at Soapy Joe's, Wade Keith from Breeze Thru, and Sam Sousa from All American Express are in the hot seat!
Feb 03, 2021•37 min•Season 2Ep. 42
In this episode of CAR WASH The Podcast, we share the audio only version of The State Of Things with ICA CEO Eric Wulf and ICA President Ken Littrell. We get a great look at what's coming in 2021, how the Association pivoted and what it's been working on in absence of The Car Wash Show. Plus, a giant ball of excitement around looking forward to The Car Wash 2021 in Las Vegas!
Jan 14, 2021•30 min•Season 2Ep. 41
David Begin and Matt DeWolf turn their attention to the future to talk all things 2021. Take a ride with us as we explore what habits may stick, and what the future is going to look like.
Jan 06, 2021•28 min•Season 2Ep. 40
In this episode, David Begin and Matt DeWolf work through a few key learnings for business owners, and human beings, from 2020.
Dec 30, 2020•24 min•Season 2Ep. 39
In this episode, we throwback to an audio interview recorded outside The Car Wash Show trade show floor in 2019. Doug Stephens, one of the speakers at The Show, talks to us about the importance of creating enhanced customer experiences that help you stand out in an increasingly competitive market. Living up to his Retail Prophet name, Stephens' insights carry weight today, so you don't want to miss this gem!
Dec 23, 2020•17 min•Season 2Ep. 38
In this episode, we dive in to best approaches for handling online reviews, along with a lively discussion around Yelp, and some insight into where these marketing experts are spending their digital dollars today. Join Beth Martin from Moo Moo Express Car Wash, Sam Sousa from All American Express Car Wash and Nick Lopez of Bubble Bath Car Wash for this lively discussion! If you're interested in the sample Beth shares in this episode, it can be downloaded here !...
Dec 09, 2020•36 min•Season 2Ep. 37
Warren Davis from Stinger Chemical joins David Begin to share the story of how Stinger Chemical got started. Not familiar? You're in luck! We get into paint technology changes in today's automobile and have a robust conversation around softer clear coats, the increased ability to correct and clean, and the increased longevity of car wash products. We'll also spend some quality time talking ceramics. You're welcome!
Dec 02, 2020•39 min•Season 2Ep. 36
Reuven Birnkrant, CEO of PetroCal Associates, joins David Begin to share insight and expertise in all things car wash finance. We dive in to the nuance that comes with financing your next car wash project. Historically low financing rates and strong credit terms are available in today's market creating a favorable environment for expansion and growth opportunities.
Nov 25, 2020•51 min•Season 2Ep. 35
We had the chance to talk with Michael Timmer from WashU in Illinois about his love of belt conveyors, his double tunnel operation in Burbank with a truly innovative video queueing softrware, and we hear a great story of turning potential negative customer interactions into repeat customers. WashU operates four locations in Illinois, with plans to continue expansion. What makes WASH U a revolutionary new car wash experience? We provide an exceptional clean. We think GREEN. We use environmentally...
Nov 11, 2020•15 min•Season 2Ep. 34
We had the opportunity to visit with Stuart Williams of Mr. Clean just before the company accelerated its growth in 2020. Big things are planned for this well-known consumer brand. Listen in to hear what they're upto.
Nov 04, 2020•24 min•Season 2Ep. 33
Check out this SPECIAL EDITION marketing panel as we talk about consumer habits changes, traffic patterns and cutting through the noise! Plus, a rousing game of Thumbs Up/Thumbs Down and what it's like to start an unlimited program in 2020! Thanks to Sean McBride, Wade Keith and Anne Mauler for joining Matt DeWolf in this episode!
Oct 28, 2020•33 min•Season 2Ep. 32
From pine straw and sanitation to car washing, Tyler McClure shares his path to the industry and the story behind Fire Station Express in Georgia. McClure's site features a beautiful Fire Station theme complete with a light show and a dark tunnel that really pops. And al built with the love and labor that comes from being your own contractor.
Oct 21, 2020•19 min•Season 2Ep. 31
