In this Episode of the How of Carwashing, David Begin interviews his operations manager, Matt Brunk about the recent shutdown performed at one of the sites. David and Matt contrast this shutdown with one conducted last year and give listeners tips and tricks to make the shutdown go as smooth as possible.
In this episode of the How of Carwashing, David Begin interviews Adam Anderson, an entrepreneur, consultant, trainer, author and cyber security expert. He shares his background, from dropping out of college to launching his own security consulting business. Adam discusses the state of cyber security and the challenges that all businesses, large and small face in today’s online world. Adam shares practical and easy to implement tips & advice on how to avoid cyber-crime at our carwash faciliti...
In this Episode of the How of Car Washing, David and Henry discuss the challenges of leadership in the car wash environment and the characteristics of good leaders. David and Henry use excerpts the book from John C. Maxwell, “How Successful People Lead.” David and Henry talk about the 5 Levels and how owner and managers should focus on the essential elements of leadership and how leadership training and development always creates the best performing teams.
In part 2 of this episode of the How of Carwashing David sits down with Claudia St. John and Lisa Ritchie to discuss all things Human Resources and recruiting for your carwash. They go over topics like recruiting Millennials, keeping employees engaged, and how to effectively communicate with your carwash employees. Claudia and Lisa talk about how important it is as a manger to connect with your employees so you can lead them in the direction you want to take your small business.
In this episode of the How of Carwashing David sits down with Claudia St. John and Lisa Ritchie to discuss all things Human Resources and recruiting for your carwash. They go over topics like recruiting Millennials, keeping employees engaged, and how to effectively communicate with your carwash employees. Claudia and Lisa talk about how important it is as a manger to connect with your employees so you can lead them in the direction you want to take your small business.
In this episode of the How of Carwashing, David Begin starts a new series called “Profiles in Carwashing” where he interviews car wash owners, operators and managers who are making an impact in our industry. Our first interview is with Brian Krusz with the Sgt Clean car wash chain based in Ohio. Brian shares with us his journey into the car wash industry and how his military background has given him the tools he needs to develop his employees into leaders.
In this episode of The How of Carwashing, David Begin and Henry Lopez sit down and talk about way to combat overwhelm. How can eating right and exercise help you fight burn out? What benefits does keeping a planner for your business do? David discusses how only picking 3 goals to complete for the day can help you feel more accomplished and relaxed. Henry goes over how check lists help him stay organized and make sure he doesn't forget anything important.
In this episode of The How of Carwashing, David Begin interviews Dean Savoca, Founder of the Savoca Performance Group based in Denver Colorado. Dean’s has extensive experience helping world class organizations like the Broadmoor Hotel and Northwestern Mutual insurance build teams that are aligned to the company’s vision and culture. Dena explains how great teams are created and the pitfalls of dysfunctional teams.
In this Episode of The How of Carwashing, David Begin talks about the issue of “Fringe Time” and how fringe time can be a silent killer of productivity. David discusses the importance of using fringe time and some techniques on how you can get started on the projects and goals you have been putting off.
Is being in a business partnership the right move for your small business? In this episode of the How of Carwashing, David Begin and Henry Lopez revisit the topic of partnerships in small business. They go over what kinds of challenges small business owners have to overcome while in a partnership. David and Henry also go over what benefits a partnership brings! This special episode was released on our sister podcast, The How of Business and is applicable to carwash owners too!
In this episode of the How of Carwashing, David Begin and Henry Lopez discuss the importance of a “partnership” mindset with your local distributor and the elements of a successful partnership. David and Henry also discuss the challenges that face distributors and how you, as a carwash owner and operator can help your distributor remain successful and be your ally.
In this episode of the How of Carwashing, David Begin discusses his experience with employee evaluations and how this tool can be used to increase the likelihood of an employee becoming successful at your carwash. Monitoring and increasing the number of one on one’s (1:1) with your employees will create a culture of accountability and allow you to address the issues that are associated with new employee development.
In this episode of the How of Carwashing, David Begin gives his perspective on the 2019 Car Wash Show and the major themes and takeaways presented at the Nashville TN event. David reviews how the carwash world is changing for both owners, operators and even carwash suppliers. David also gives you some takeaways to help you plan and prepare for the changes that are coming to our industry.
Why is my car not dry? In this episode of the How of Carwashing, David Begin visits with Aaron Green, CEO of Focused Car Wash Solutions based in Denver Colorado. David and Aaron discuss the issues associated with newer equipment configurations and faster tunnel speeds and the effect on our ability to dry cars. Aaron shares his experience with the role that chemistry plays in drying cars some ideas on optimum configurations for blower units and the use of flash dryers at the end of the tunnel.
How do I know if it’s your car? In this episode of the How of Carwashing, David Begin visits with Aaron Green, CEO of Focused Car Wash Solutions based in Denver Colorado. David and Aaron discuss what they think will be the winner between RFID (chip) and LPR (license Plate Recognition) technologies for the unlimited club program and customer tracking .
What does the Carwashing industry look like on other continents? Executive Director of the International Car Wash Association (ICA), Eric talks about ICA’s recent work with the Chinese car wash association and the partnership agreement forged between the two associations. Eric also give his observations on the Car Wash industry in China and how we can learn new ideas from countries that are able to technologically “leapfrog” developed countries that are burdened with existing infrastructure.
We love to get together as car washers! In this episode of the How of Carwashing, David Begin talks with Eric Wulf, the Executive Director of the International Car Wash Association (ICA). Eric gives a sneak preview of the upcoming 2019 ICA Car Wash show and talks about the new and exciting educational and networking opportunities taking place. Eric also talks about the other upcoming ICA meeting and show events for 2019, so get out your calendars and make your networking and education plans for ...
“The buck stops here” is a famous quote from President Harry Truman. He was famous for taking responsibility for what happened during his administration. David Begin talks about how as owners and manager we are 100% responsible for what happened at the car wash, whether its good or bad. If we are willing to take 100% responsibility, we gain a freedom to review the origin of the problem and how we can prevent the problem next time.
So, you achieved your goals and you’re still unhappy? It’s a common problem amongst high achieving individuals. In this episode, David Begin speaks with Joan Sotkin of Prosperity Place. Joan Sotkin helps business owners and managers determine what values are important to them personally and how to incorporate those values into their professional life. This episode is not your typical car washing podcast and applies to everyone who strives for success.
What about the Details? In the Episode of the How of Car washing, Industry expert and consultant Prentice St. Clair talks about how automotive detailing has changed over the years and how the advances in automotive paint technology, polished and sealants have contributed to easier and better finished for vehicles. Prentice talks about the three-step process for detailing the exterior of a vehicle and how carwash owners can take advantage of express detailing as an added profit center for their b...
What about the Details? In the Episode of the How of Car washing, Industry expert and consultant Prentice St. Clair talks about how automotive detailing has changed over the years and how the advances in automotive paint technology, polished and sealants have contributed to easier and better finished for vehicles. Prentice talks about the three-step process for detailing the exterior of a vehicle and how carwash owners can take advantage of express detailing as an added profit center for their b...
If you want a high performing carwash that lets you sleep well at night and one that your customers love, documented processes are the key. In this episode, David talks about why written processes and procedures are so important for the car wash team and how it translates to a consistent remarkable customer experience. David breaks down how to create written processes easily and quickly and how to make it part of the culture of the car wash organization.
Women working at your carwash could be your greatest asset! Claire Moore, Chief Content Officer of the International Car Wash Association (ICA) talks with David Begin about the recent Women Leadership Experience, held this past November in Chicago. Claire discussed the topics and presentations of the event and how carwash owners and managers should consider the unique advantages that women bring to the marketplace and to your carwash operation.
What is the foundation for a good preventive maintenance program? David gives a “Quick Talk” discussion at the 2019 Southwest car wash show in Arlington Tx. David discusses the importance of the everyday task list that carwash employees use to inspect, adjust and tune equipment so that we minimize the number of unexcepted equipment repairs and replacements that sap carwash uptime and maintenance expenses.
You want all three, but you can only pick two! David and Henry discuss the concept of the “Project Triangle or the “Iron Triangle” and how it applies to the carwash industry. While we all want to be good, fast and cheap, the forces of running a business day to day will allow you only two of these. Knowing what you are good at and more importantly, what you are not good at or what you don’t plan to be good at will clarify your offering to your customers and your team.
Does your team clearly understand what you want? David Shares his management journey with team expectations. David explains how unspoken and unmet expectations are the silent killers of high performing teams.
You, your customers, and your employees should share the same happy place. David Begin shares where his happiest place on Earth is located in his carwash. David goes over how to make your happiest place your employee's happiest place as well. What things should your employees be looking for while a car is in the tunnel? He explains why customers find happiness at the end of the tunnel and how to make sure that your final product lives up to your carwash standards.
Bevin is an Industrial Hygienist with Colorado State University in Fort Collins, Colorado. In this two-part series, Bevin discusses the different types of OSHA inspections and what to do if you encounter an OSHA visit. She also talks about the typical problem areas that carwashes encounter during OSHA inspections. Bevin also give carwash owners some guidance and tips in starting and developing a carwash safety program.
Bevin Luna, Industrial Hygienist with Colorado State University in Fort Collins, Colorado. Bevin talks about OSHA consultation services that other organizations provide throughout the country and how car wash owners and managers can take advantage of this free service. Bevin also discusses the different types of OSHA inspections and what to do if you encounter an OSHA visit. She also talks about the typical problem areas that carwashes encounter during OSHA inspections.
In this episode of the How of Carwashing, we visit with Jimmy Starnes, the CEO of Starnes and Associates and a Partner with Mammoth Holdings, a car wash chain located in Atlanta GA. Jimmy shares his knowledge and insights about business coaching. Jimmy shares insight on how Life planning and coaching to lead a small business owner to success. He coaches individuals to corporation teams and strives to help them be organized and find success.
