Looking back on 2020, almost everything about the employee experience has changed. From furloughs to remote work, today’s employees must navigate a constantly changing environment while simultaneously prioritizing their own health and safety. It’s a situation that requires resiliency and that’s exactly what we’re focusing on in Capital H Season 6. Join us as we explore how, despite historic disruptions, organizations are staying focused on the human experience to foster resiliency and build trus...
Nov 06, 2020•3 min
On this season of Capital H, we explored how three P’s—purpose, potential, and perspective—can help organizations remain distinctly human in a technology-driven world. This episode brings together authors of our 2020 Human Capital Trends report to recap some of our favorite moments and explore how embracing these trends can better prepare organizations for the future. You’ll also hear from previous guests on how their organizations are ramping up for the future of work.
Oct 02, 2020•54 min•Season 5Ep. 11
Next-generation metrics have become pervasive in professional sports because they ask the right questions about player value. So why not apply that approach to the workforce? On this episode of Capital H, we explore how top organizations are developing advanced forward-looking metrics that go beyond people analytics to reshape the talent experience and combat uncertainty.
Sep 24, 2020•50 min•Season 5Ep. 10
Knowledge creation and curation are key competitive differentiators. Today’s digital, hyperconnected era presents new opportunities and challenges around knowledge management. On this episode of Capital H, Hans Visschers, global head of knowledge management at Philips, shares insights from Philips’ knowledge management transformation and tips for “starting small.” Plus, Deloitte leaders offer their perspective on how knowledge management trends and best practices will continue to evolve.
Sep 11, 2020•55 min•Season 5Ep. 9
Reskilling is a frequently discussed topic in human capital circles, but as our 2020 Human Capital Trends report indicates, reskilling alone may not be a sufficient path forward. In this episode, Deloitte’s David Mallon chats with Allison Salisbury SVP of Employer Solutions at Guild of Guild Education to hear how her organization is redefining adult education through company tuition reimbursement and online learning programs.
Aug 28, 2020•51 min•Season 5Ep. 8
The dizzying pace of technological advancement and workforce evolution has created a growing set of ethical challenges. As organizations operationalize the working relationships among humans, teams, and machines, how can they also anticipate and address potential ethical concerns? On this episode of Capital H, we explore how organizations can adjust their day-to-day product development and decision-making processes to produce more ethical results.
Aug 21, 2020•48 min•Season 5Ep. 7
As the workplace and nature of work evolve, companies are forced to constantly revisit compensation strategies. Our 2020 Human Capital Trends report revealed that a majority of respondents see compensation as a critical issue, but just 9 percent feel prepared to address this trend. In this episode of Capital H, Deloitte leaders explore trends, challenges, and opportunities for rethinking compensation strategies to help organizations solve the compensation conundrum.
Aug 14, 2020•29 min•Season 5Ep. 6
On this episode of Capital H, Deloitte’s Brad Denny checks in with Jensen Harris, cofounder and chief technology officer of Textio, an AI-powered writing tool. They discuss ways Textio is being used to collaborate with people in a novel, integrated way compared to other word processing technologies. This episode also covers superteams and the workforce trends that have given way to collaboration between workers and cognitive technologies.
Aug 05, 2020•41 min•Season 5Ep. 5
On this episode of Capital H, Suzan Briganti, CEO and founder of SwarmVision discusses her company’s research with “innovation profiles” that cut across generations and busts common misconceptions about innovation across generations. We also examine how leaders can move beyond the generational lens to understand workers based on values rather than age, enhancing the meaning within their careers and promotes alignment with the purpose of the organization.
Jul 31, 2020•49 min•Season 5Ep. 4
On this episode of Capital H, Deloitte’s Jeff Schwartz and Robert Gibbs, associate administrator for the Mission Support Directorate at NASA, discuss the link between the feeling of belonging and organizational performance. You’ll hear about three main building blocks of belonging—comfort, connection, and contribution—along with leadership tips on how to create a culture that builds value at the employee, team, and company levels. You’ll also gain insight on the role diversity and inclusion play...
Jul 24, 2020•55 min•Season 5Ep. 3
Organizations are continuing to realize the link between worker well-being and organizational performance – an overwhelming majority of respondents from the Deloitte 2020 Global Human Capital Trends survey marked well-being as a major priority for their company’s success. But what is well-being in the workplace? We explore this topic with Judy Fimiani, Chief Human Resources Officer at Learning Care Group. Hear how her organization made several key changes to build resilience among its teachers b...
Jul 17, 2020•35 min•Season 5Ep. 2
The 2020 Global Human Capital Trends report calls upon organizations to embrace purpose, potential, and perspective—that characterize what it means to fuse people and technology to perform as a social enterprise at work. The power of the social enterprise lies in its ability to bring a human focus to everything it touches, empowering people to work productively with technology to create lasting value for themselves, their organizations, and society at large. In this week’s episode, we discuss th...
Jul 10, 2020•32 min•Season 5Ep. 1
Season 5 of the Capital H podcast is here! Our hosts, David Mallon and Burt Rea will be exploring the findings from Deloitte’s 2020 Global Human Capital Trends research entitled “A Social Enterprise at Work: Paradox as a Path Forward”. This year, we begin with a look back at a decade of tremendous change, focusing particular attention on technological innovation and the evolving relationship between technology and the humans to provide leaders with an informed perspective as we look to the futur...
Jun 26, 2020•4 min•Season 5Ep. 1
Diversity and inclusion (D&I) continues to be a driving force for innovative ideas and team performance in the workplace. Jennifer Chatman, the Paul J. Cortese Distinguished Professor of Management at Berkeley Haas, takes a closer look at D&I and discusses key findings from her research, including the positive effects of collective attitudes in diverse teams, how emphasizing diversity encourages risk-taking and innovation, and how managers can lead their teams to embrace diversity throug...
May 08, 2020•33 min•Season 4Ep. 6
The COVID-19 pandemic is challenging business leaders around the world to rapidly refocus their workforce priorities and programs. How are leading CHROs responding to the crisis and starting to pivot to a path to recovery? We'll explore shifting focus from crisis response to recovery, re-engaging workers to new ways of working, and balancing immediate and future requirements for when, where, and how works gets done and who does it.
May 01, 2020•56 min•Season 4Ep. 5
As the world grapples with the continued impacts of COVID-19, human capital leaders are at the helm, navigating their organizations through murky waters. As they face uncharted territory, they’re banding together—for support, to share stories, and to strengthen their networks. In this episode, we take a closer look at how organizations are responding to the coronavirus, based on the stories our Bersin members are sharing with us, and with each other. Bersin analysts Pete DeBellis and Julie Duda ...
Apr 24, 2020•20 min•Season 4Ep. 4
Who do you trust? In this episode, we take a closer look the psychology underpinning perceptions and decisions related to trust, morality, and ethics with David Pizarro, Associate Professor of Psychology at Cornell University and Chief Science Officer at BEWorks. In a keynote address originally delivered at Nudgeapalooza 2019, David shares key findings from his research. He walks us through several real-world ethical dilemmas that uncover what makes us tick—and underscore the nuanced considerati...
Apr 16, 2020•30 min•Season 4Ep. 3
Employee burnout is more than just work stress. Left unchecked, it can impact retention, organizational performance, and personal health and safety. In this week’s episode, we sit down with Elizabeth Linos, Assistant Professor of Public Policy at the Goldman School of Public Policy, University of California Berkeley. Elizabeth shares key findings from her behavioral science research on the rise and repercussions of employee burnout. She also explains how practical interventions based on affirmat...
Apr 03, 2020•38 min•Season 4Ep. 2
You may have heard of “calm technology”—the idea that technology should capture one’s attention only in the periphery, with minimal invasive disruptions. But what happens when the concept is applied to learning? In this week’s episode, we look at calm learning through two lenses, the individual and the organizational. Laurie Cameron, author of “The Mindful Day: Practical Ways to Find Focus, Calm, and Joy,” discusses practical tips for creating calm learning conditions that can help us thrive in ...
Mar 26, 2020•41 min•Season 4Ep. 1
The Capital H podcast is back—with fresh insights on putting humans at the center of work. In season four, our hosts David Mallon and Burt Rea continue their discussions with inspiring executives, thought leaders, and researchers who are at the forefront of change in work, the workforce, and the workplace. We’ll explore the evolving trends driving the future of work, including the role of learning, disruptive leadership, and diversity and inclusion. We’ll also step back to focus on our individua...
Mar 20, 2020•2 min
As the future of work continues to evolve, how can leadership orchestrate workforce and technology initiatives to support the organization’s long-term strategic goals—while creating value for workers? The answer lies in redesigning jobs today while redefining work for tomorrow. In this special episode, we talk with Jeff Schwartz, Deloitte’s US Future of Work leader, about the research we’re conducting on this topic with MIT Sloan Management Review. Then, John Hagel and Maggie Wooll from Deloitte...
Feb 28, 2020•38 min•Season 3Ep. 8
The rise of technology is rapidly creating a new future of work. Not only are jobs being redefined, but entire professions are transforming as technology enables humans and machines to work together in new ways, giving rise to the “exponential professional.” As this exciting future unfolds, the role of the actuary is changing dramatically with opportunities to take on dynamic new business roles. In this week’s episode, Shawn Loftus, USAA Life Insurance Company’s Chief Actuary and Senior Vice Pre...
Dec 20, 2019•34 min•Season 3Ep. 7
Learning was rated the top challenge in Deloitte’s 2019 Global Human Capital Trends Report. How are universities aligning their curriculums with the learning needs of the future workforce? How are organizations reinventing their learning and development approach to promote learning in the flow of work? During this week’s episode, we explore these questions and more. We’re joined by Prashant Malaviya, senior associate dean of MBA programs and associate professor of marketing at Georgetown Univers...
Dec 13, 2019•51 min•Season 3Ep. 5
What is the relationship between macro-level labor trends and micro-level skills and workplace trends? How is the world of work being transformed by the rapid increase of cognitive technologies, such as artificial intelligence? These are among the questions we asked this week’s guest, Morgan Frank, a postdoctoral associate at MIT’s Media Lab. Frank shares insights from his research on the socio-economic consequences of technological change and discusses how the change will influence society and ...
Dec 06, 2019•20 min•Season 3Ep. 4
The type of person that pops into your head when you hear the word “auditor” is likely outdated. Today, the hallmark of an effective auditor isn’t an aptitude for reviewing supporting documents for transactions. It is an ability to navigate relationships, think critically, apply professional skepticism, and leverage cutting-edge technologies. In this week’s episode, Erin Shannon, CPA, a strategic initiatives leader for Deloitte’s Audit & Assurance business, shares how her team is driving cha...
Nov 22, 2019•14 min•Season 3Ep. 3
For many organizations, the future of work is already here. New talent models, cognitive tools, and increasing connectivity are challenging leaders across industries to reconsider how jobs are designed and how work gets done. How is NewYork-Presbyterian Hospital (NYP) navigating this major change? Dr. Laura Forese, the hospital’s executive vice president and chief operating officer, joins us this week to discuss how NYP is leaning in to the future of work, and how the hospital is adopting new te...
Nov 15, 2019•21 min•Season 3Ep. 2
In today’s world, businesses are valued as much by their interactions and impacts on society as by their financial results. Given this trend, successful organizations are evolving from business enterprises to social enterprises, meaning that they listen to, invest in, and actively manage the trends that are shaping today’s world with a focus on human impact (e.g., customers, employees, community). In this week’s episode, we hear from Lucien Alziari, Executive Vice President and Chief Human Resou...
Nov 08, 2019•48 min•Season 3Ep. 1
Capital H is back for its third season. This season will focus on a topic that’s top-of-mind for many organizations today —the future of work. Major dimensions of work, like how and where we work, are being impacted by accelerating connectivity, new talent models, and the rise of cognitive tools. This season we’ll hear how leaders, including those at Prudential, NewYork-Presbyterian Hospital, and USAA Life Insurance Company, are turning these future of work challenges into opportunities. We’ll a...
Oct 31, 2019•6 min•Season 3Ep. 1
Change is a part of growth. But there is a paradox when it comes to leadership change as part of a growth strategy. While most organizations know leadership succession planning is important, few do it well. In this week’s episode, Dave Pottruck, former CEO of Charles Schwab, introduces the idea of a “centered” approach to succession planning – what it means and why it works. You’ll also hear from Jeff Rosenthal and Stacey Philpot, leaders in Deloitte’s Leadership practice, sharing their perspect...
Oct 04, 2019•40 min•Season 2Ep. 7
The best candidate for the job may not be the right candidate for the job. Outdated processes are making it difficult for recruiters to deliver the right talent. Yet some organizations continue to accept these poor results. Jason Dana, author of “The Utter Uselessness of Job Interviews,” joins us to share why he believes recruiters will have to change their processes and mindsets if they want to find the right talent. He also discusses efforts by organizations to meet the needs and challenges of...
Sep 27, 2019•28 min•Season 2Ep. 6
