Q and A Pt. 12 - Managing Protocols, Happy Agents, and Convincing C-Level Executives
Feb 23, 2025•20 min
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Episode description
In this awesome episode, leading call center trainer Trey Briggs discusses the importance of managing protocols with QA, the essential training aspect of keeping call center agents happy, and ideas regarding convincing C-Level executives to invest in training. Check it out!
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