Call Center Confidential - podcast cover

Call Center Confidential

Trey_Briggs•www.buzzsprout.com
Business
Management

Bringing new and fresh ideas to the call center industry, Call Center Confidential is a uniquely insightful exploration of agent customer-service training and management, chock full of the industry's most cutting-edge ideas and perspectives. Definitely not a rehash of the same old ideas- if you are serious and passionate about this subject- this is the podcast for you!

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Episodes

How to Create Perfect Tone

In this episode, Trey Briggs discusses the importance of tone, how call center industry pundits and experts have tone all wrong, and how to manage tone properly! This is a good one! Check it out!

Sep 28, 2022•25 min

Customer Service Perfection Is Easy

In this episode 4, we explore the rules of customer service and how they work to make customer experience perfection an easy and straightforward endeavor. From training to deescalation techniques, this episode covers lots of ground!

Apr 13, 2022•23 min•Season 1Ep. 4

Call Center Sushi Bar Pt. 3

In this episode, we cover First Call Resolution, Soft Skills, Scripts, It Takes More Time, Personalized Service, and Everyone Is Clamoring for Digital!

Feb 05, 2022•19 min

Call Center Sushi Bar Pt. 2

A continuation of Call Center Sushi Bar with an exploration of the narratives How to Empower Agents, Improvement, Every Call is Different, and Tone!

Feb 01, 2022•20 min•Season 1Ep. 2

Call Center Sushi Bar

In this introductory episode, we begin a 3-episode series titled Call Center Sushi Bar- a rethinking of the many misguided narratives perpetuated by experts and pundits in our industry regarding agent customer service training and performance management. Get your chopsticks ready- this is going to be a tasty one!

Jan 31, 2022•23 min
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