In this series, Tom Borg and Dr. Dave Miles start a 6-part series on the "Three 'I's of EQ: Identity, Illustrate, Implement". This episode is Part 3: Motivation There are five components to the emotional quotient (EQ) assessment that is based upon Daniel Goleman's model of Emotional Intelligence. Dr. Goleman's books outline 4 components, the assessment based on his model utilizes five components and we will go through those in order in this series. We will cover those parts in order: (First Epis...
Apr 21, 2021•25 min•Season 1Ep. 38
In this series, Tom Borg and Dr. Dave Miles start a 6-part series on the "Three 'I's of EQ: Identity, Illustrate, Implement". This episode is Part 2: Self-Awareness There are five components to the emotional quotient (EQ) assessment that is based upon Daniel Goleman's model of Emotional Intelligence. Dr. Goleman's books outline 4 components, the assessment based on his model utilizes five components and we will go through those in order in this series. We will cover those parts in order: (Last E...
Feb 03, 2021•26 min•Season 1Ep. 37
In this series, Tom Borg and Dr. Dave Miles start a 6-part series on the "Three 'I's of EQ: Identify, Illustrate, Implement". Part 1: Self-Awareness There are five components to the emotional quotient (EQ) assessment based upon Daniel Goleman's model of Emotional Intelligence. Dr. Goleman's books outline 4 components, the assessment based on his model utilizes five components and we will go through those in order in this series. We will cover those parts in order: Part 1: Self-Awareness Part 2: ...
Jan 27, 2021•20 min•Season 1Ep. 36
How many times have you had a miscommunication at work? ...sometimes it's no big deal, sometimes it can be costly. In this episode of Business Smart Radio, Tom Borg and Dr. David A. Miles give some great tips on ways to prevent it. They break down the 4 primary communication styles and give you 3 "Do's" and 3 "Don'ts" for each of the styles. This is a beefy one so bring your pencil and paper to take notes! Share this episode with your team and compare notes. Let us know what you think in the com...
Jan 22, 2021•21 min•Season 1Ep. 35
The importance of clear communication to organizational success can't be stressed enough. Here are two things that you can look at from your own observation or from an outside data source... What "to do" and more importantly what "NOT to do" when it comes to one-on-one communications. In this episode of Business Smarts Radio, Tom Borg and Dr. David A. Miles discuss communication on a smaller scale by continuing a series where we discuss components of an assessment-based, data-driven approach to ...
Jan 21, 2021•24 min•Season 1Ep. 34
Continuing the theme from last episode, Tom Borg and Dr. Dave Miles talk about the importance of identifying the "value to the organization" for your team. We'll use the example of data taken from an assessment tool, but you can use the same ideas to work with your direct reports and other team members on identifying what each of them brings to the table Also good to review what you're bringing as the business owner, manager, or executive with them since sometimes we're all looking at the same t...
Jan 04, 2021•22 min•Season 1Ep. 33
In this episode of Business Smarts Radio with Tom and Dr. Dave, Tom Borg and Dr. David A. Miles discuss one way to bridge the performance gap for your leadership teams! Topics for this episode: - We look at some typical problems that teams can encounter - We discuss one way of looking at solving team problems with an assessment-based approach - We cover the following three items and briefly how they can affect your team: behaviors (the "How" you do what you do); Driving Forces (the "Why" behind ...
Dec 24, 2020•33 min
In this second in a two-part series on "How to Leverage EQ to Increase Performance" Tom Borg and Dr. Dave Miles discuss 10 ways to help develop your emotional intelligence. Topics for this episode: - We recap what Emotional Intelligence is and why it is important to an organization - We cover 10 ways that you can improve your level of emotional intelligence starting today! With each way, we also give you three questions to ask yourself (like self-coaching questions) that can help you really get ...
Dec 23, 2020•35 min
In this first of a two-part series, Tom Borg and Dr. Dave Miles talk about how to leverage emotional intelligence to increase performance in your organization. Topics for this episode: - What is Emotional Intelligence (EQ) - How does having a high EQ help a business leader - Why is EQ so important in today's business world - How do you measure a person's EQ - What resources are available to learn more about EQ In part 2 of this series, we will talk about 10 ways to develop a higher level of EQ. ...
Dec 22, 2020•19 min•Season 1Ep. 30
In the last of a 4-part series "Four Strategies to Navigate the Next Four Quarters", Tom Borg and Dr. Dave Miles discuss the final strategy - "Adjusting to Changes". Tom goes into detail with a description of a process of some of the best ways to adjust to changes in a world where change is the norm for the foreseeable future. Let us know what you think!
Dec 01, 2020•17 min
In part 3 of the series, "4 Strategies to Navigate the Next 4 Quarters", Tom Borg and Dr. Dave Miles talk about the importance of emotional intelligence and how it can help your business. They get into what it is, why it is important, and some of the financial implications of having (or NOT having) leaders and teams with high levels of emotional intelligence. As mentioned in the broadcast, for a sample of the Emotional Intelligence (EQ) assessment that Tom and Dr. Dave use for your business or t...
Nov 24, 2020•24 min•Season 1Ep. 28
In this episode of Business Smarts Radio with Tom and Dr. Dave, we have our 2nd of a 4 part series from Tom Borg and Dr. Dave Miles about Four Strategies that will help you through the Next Four Quarters. Forget a 3-year strategic plan right now when you can't seem to get past the next 3 days or the next 3 weeks because of the craziness. Going quarter by quarter will help put things into perspective. Episode 026 talked about Employee Stress, here we talk about Communication and it's crucial role...
Nov 18, 2020•24 min
In this episode of Business Smarts Radio with Tom and Dr. Dave, we begin a 4-part series on different things to look at from a strategic level for the next 4 quarters going forward. Part 1 of 4 looks at Employee Stress levels. (Question - how is YOUR stress level these days?)
Nov 18, 2020•33 min
With everything in such an uproar today, can you REALLY imagine trying to craft an accurate strategic plan for the next 3 years when you can't see past the next 3 days some weeks?In this episode of Business Smarts Radio, Tom Borg and Dr. David A. Miles talk about working through a three-month strategic process as we start into Q4 of 2020.
Oct 07, 2020•17 min
In this special episode of Business Smarts Radio with Tom and Dr. Dave, we have a special guest.Larry Klimek of JKL Associates in Florida is our guest who helps companies build a solid foundation of "Promise Culture" to improve their organization.Larry talks about hitting the #restart button for businesses during this unsettling time. He has some great insights that we are excited to share with you!
Sep 03, 2020•24 min
How many times have you sat through a Zoom meeting that was down-right PAINFUL? In this episode, Tom and Dr. Dave give you 6 quick tips to having a better virtual meeting experience for everyone.
Aug 24, 2020•24 min
In this episode of Business Smarts Radio - Tom Borg and I talk about ditching the annual performance evaluation.Even if you can't get rid of it altogether, here are some of the things you can do to improve your performance evaluation process no matter where you are in your organization. (Much love to David Burkus with his volumes of work in this arena! Check out his books, talks at Google, and other works on the subject. Well worth it!)
Jul 14, 2020•26 min
In episode 021, Tom Borg and Dr. Dave Miles ask the question "Who's on 1st?". Do you have the right team members on your squad but might be playing the wrong position? Doesn't help to have the lifelong left fielder playing first base.
Jul 06, 2020•23 min
In this episode of "Business Smarts Radio", Tom Borg and I look at 6 Strategies to Maximize Your Team "Moving Forward"... specifically, we talk about re-opening and re-hiring staff post-quarantine. As we look at the 6 strategies, how many of those can you apply in your business or organization right away?
Jun 20, 2020•29 min
The last few months have been an extraordinary time in our nation's history with the pandemic, quarantine, and economic unrest associated with both. As we deal with the additional uncertainty and stress that comes with a phased re-opening, Tom Borg and Dr. Dave Miles give you helpful tips to help guide you and your organization through the process. As a gift to you, our listeners, both Tom and Dr. Dave have a complimentary resource (Stress Quotient / Stress-Point Organizational Diagnostic Assess...
Jun 12, 2020•26 min
With all of the stressors that we have in our lives today with the quarantine, reopening and the like, Tom Borg and Dr. David A. Miles talk about ways to effectively deal with stress.From one of their workshops "What, me worry? - How to successfully handle stress" Tom and Dr. Dave give you some hints, tips, and suggestions that you can put in to use today to better handle stress.
Jun 05, 2020•22 min
In this episode, Tom Borg and Dr. Dave Miles give you a few suggestions on how to make your online meetings matter now that we are knee-deep into the virtual meeting world!
May 04, 2020•16 min
In this episode, Tom Borg and Dr. Dave Miles talk about how to make the best of the current crisis by giving you solid tips on how to pivot your business during unsettling times.
Apr 24, 2020•32 min
With the new realities of COVID-19 and the quarantine, remote work, and stress - Tom and Dr. Dave share some grounding thoughts for these uncertain and unsettling times!
Apr 23, 2020•32 min
In this episode, Tom Borg and Dr. Dave Miles speak about how to get more out of your team - not in a bad way by driving or manipulating them, but by getting to know them better!The old saying is that "People do business with those they Know, Like, and Trust". Do you think it is any different for your staff when they are 'doing business' with you?If all you have is the fact of standing in between them and their paycheck to make things happen, this episode is for you!
Apr 23, 2020•21 min
In this episode, Tom Borg and Dr. Dave Miles talk about how employee engagement is more important NOW more than ever. Listeners will get a tool that they can use to increase their employee's level of engagement. Let us know what you think about the tool and we welcome comments. Please share with colleagues! They'll thank you for it!
Mar 26, 2020•30 min
Enjoy working in a toxic work environment?If yes, then this episode is NOT for you! In this episode of Business Smarts Radio, Tom Borg and Dr. Dave take a bit of a different approach with the topic "How to Build a STRONG Positive Culture in Your Organization!".They use some case studies and examples of tools to give you some examples of what you can do to avoid toxic work cultures and build a strong, positive culture where you work or in your business.
Mar 19, 2020•42 min
In this episode of Business Smarts Radio (Episode #11), Tom Borg and Dr. Dave Miles conclude a three-part series on "How to Help Your Team Work Better Together". The final topic - 'Don't Criticize in Public'. Yes, just like the other two "Respect" and "Praise Pays!", this one is also common sense and simple.
Mar 13, 2020•31 min
What is worse than being disrespected by your boss at work?In Episode 9 of Business Smarts Radio, Tom Borg and Dr. Dave Miles talk about respect as the first of three keys to helping your team work better together.What are your thoughts on giving respect and also being respected at work - and how that can impact the performance of your team?Let us know in the comments!
Feb 16, 2020•22 min
"Praise Pays!" Episode #10 of Business Smarts Radio.How powerful is it to compliment and praise your employees for the great work they're doing.Tom gives a framework you can use when you're not sure what to compliment someone on and some tips on how to do it.Let me know what you think and how do you look at praise paying in your organization!
Feb 16, 2020•28 min
