Lee reflects on the journey of creating the podcast over the past six years and 330 episodes. He expresses deep gratitude for the impact the podcast has had on both his life and the lives of listeners, sharing how it has fostered connections and personal growth. Lee announces the conclusion of the Business Problem Solved podcast, not as an end to his podcasting journey, but as a transition to a new venture: The People Puzzle Podcast, which will align with his upcoming book, "The People Puzzle." ...
Apr 21, 2025•7 min•Ep. 330
Lee talks about the dynamics of high performing teams, challenging the common saying, "there's no I in team." He emphasises the importance of recognising individual differences within a team, including diverse perspectives, communication styles, and motivations. Lee discusses how understanding these differences can enhance team collaboration and performance. He introduces the concept of the four C's of human relationships—connect, converse, collaborate, and celebrate—and highlights the significa...
Apr 07, 2025•17 min•Ep. 329
Lee explores the dynamics of high performing teams, challenging the common saying, "there's no I in team." He emphasises the importance of recognising individual differences within a team, including diverse perspectives, communication styles, and motivations. Lee discusses how understanding these differences can enhance team collaboration and performance. He introduces the concept of the four C's of human relationships—connect, converse, collaborate, and celebrate—and highlights the significance...
Mar 31, 2025•12 min•Ep. 328
Lee talks about the critical factors that contribute to career success, encapsulated in the concept of PI: Performance, Image, and Exposure. Lee emphasises that while performance accounts for only 10% of success, image and exposure play significantly larger roles, at 30% and 60% respectively. He discusses the importance of personal, product, and professional branding, urging listeners to consider how they present themselves and their teams. Through real-world examples and insights from conversat...
Mar 24, 2025•12 min•Ep. 327
Lee wraps up the "Big Picture, Big Insights" series, which synthesises the voices of 5,000 individuals from 10 UK organisations to uncover what drives, hinders, and empowers them in achieving their company vision. Lee discusses the final three key themes: culture and morale, communication and collaboration, and work environment and resources. He emphasises the importance of fostering an engaged workforce, transparent communication, and a supportive work environment to enhance employee well-being...
Mar 17, 2025•19 min•Ep. 326
Lee continues the discussion on "Big Picture, Big Insights," focusing on two critical themes: people and teams, and leadership and strategy. Drawing insights from 5,000 voices across 10 UK organisations, Lee explores the barriers to achieving business vision from an internal perspective. He highlights the importance of fostering collaboration, psychological safety, and inclusivity within teams while addressing the detrimental effects of silos and poor communication. Additionally, Lee emphasises ...
Mar 10, 2025•13 min•Ep. 325
Lee shares exciting insights from a comprehensive study involving the voices of approximately 5,000 individuals across over 10 UK organisations. The discussion centers around six key themes that drive success in high-performing teams: systems and processes, people and teams, leadership and strategy, culture, morale, communication and collaboration, and work environment and resources. Lee emphasises the importance of understanding the current realities and aspired futures within these themes, par...
Feb 24, 2025•12 min•Ep. 324
Lee explores the critical role of people in driving improvement within organisations. Drawing from recent experiences in delivering improvement training, Lee emphasises that while tools and methodologies are essential, they must be aligned with the right habits, behaviours, and a clear purpose to be effective. He discusses the importance of creating a culture where individuals feel empowered to identify and address issues, highlighting the need for both top-down direction and bottom-up collabora...
Feb 17, 2025•12 min•Ep. 323
Lee Horton delves into the critical importance of understanding both the destination and the starting point when creating a vision for an organisation. He emphasises that while many companies focus on their aspirational goals, they often overlook the current state of their teams and the challenges they face. Lee provides insightful questions to help leaders engage with their teams, uncovering what is working well, what hinders progress, and what support is needed to bridge the gap between where ...
Feb 10, 2025•12 min•Ep. 322
Lee talks about the critical role of habits, behaviours, and routines in shaping organisational culture. He introduces the concept of the "5Rs" for successful habit formation: Reason, Readiness, Routine, Repetition, and Results. Lee emphasises the importance of clarity and simplicity in defining what should happen within teams and organisations, encouraging listeners to reflect on their own practices. By exploring each of the 5Rs, he provides practical insights on how to foster a more engaged an...
Feb 03, 2025•14 min•Ep. 321
Lee explores the concept of leadership and the importance of aligning one's habits, behaviours, and routines with their job title. Drawing on Aristotle's idea that "excellence is not an act but a habit," Lee emphasises that simply holding a title does not make someone a true leader. He shares personal anecdotes, including his experience training for marathons, to illustrate how consistency in actions defines our identities. The episode highlights the significance of building trust through reliab...
Jan 27, 2025•10 min•Ep. 320
Lee Horton delves into the critical role of setting clear expectations in leadership and team dynamics. He emphasises that expectations should be a shared understanding between leaders and their teams, forming the foundation for trust, collaboration, and success. Drawing an analogy from Santa Claus, Lee illustrates how genuine connection and clarity can lead to delightful surprises rather than unwelcome ones in the workplace. He outlines three essential steps for leaders: listening deeply to the...
Jan 20, 2025•12 min•Ep. 319
Lee dives into the critical leadership challenges of 2025, emphasising the importance of connecting with people during times of change. Reflecting on his past messages, Lee highlights that effective leadership is not just about tools and processes but fundamentally about engaging the head, heart, and hands of team members. He discusses the necessity of asking better questions, fostering emotional buy-in, and empowering individuals to contribute meaningfully. Lee also addresses the need for trans...
Jan 13, 2025•20 min•Ep. 318
Lee reflects on his journey through 2024, a year marked by significant personal and professional challenges, including completing both the London Marathon and an Ultra Marathon. He shares insights on the importance of setting meaningful goals and the need to prioritise time with loved ones, particularly as his children grow older. Lee emphasises the value of being present and making conscious choices about how to spend time, rather than simply exchanging time for money. He introduces his upcomin...
Jan 06, 2025•15 min•Ep. 317
Lee Horton addresses a critical challenge faced by change teams in large organisations: the need to practice what they preach. He emphasises the importance of change teams not only facilitating change for others but also engaging in self-improvement and problem-solving within their own functions. Lee discusses the necessity of creating a supportive environment that encourages the identification and resolution of problems, rather than outsourcing all improvement efforts to change teams. He advoca...
Dec 16, 2024•12 min•Ep. 316
Lee explores the dual roles of change teams within businesses likening them to doctors and fitness instructors. He emphasises the importance of aligning change initiatives with long-term strategic goals rather than focusing solely on short-term fixes. Lee discusses the critical need for change teams to enhance their image and exposure by demonstrating their contributions to organisational success. He advocates for breaking down silos between functions and fostering collaboration towards a common...
Dec 09, 2024•16 min•Ep. 315
Join Lee as he talks about the critical concepts of psychological safety and safe spaces within organisations. Drawing from his recent experiences delivering training to diverse groups from various cultures, Lee emphasises the importance of creating environments where individuals feel secure to share their thoughts and ideas. He highlights key takeaways from his sessions, such as the value of silent brainstorming to ensure equal participation and the significance of asking follow-up questions to...
Dec 02, 2024•13 min•Ep. 314
Lee explores the critical relationship between tools and the mindset of individuals in the realm of continuous improvement. Building on a previous discussion, Lee emphasizes that while various improvement methodologies, such as Lean and 5S, provide valuable frameworks, the true essence of successful change lies in fostering a culture of critical thinking and respect for people. He explores popular tools like value stream mapping and Kanban, highlighting the importance of asking the right questio...
Nov 25, 2024•18 min•Ep. 313
Lee explores into the often over looked aspects of training sessions, emphasising the importance of aligning language and definitions to ensure effective learning. He challenges listeners to think differently about their approach to training, whether as participants or facilitators and highlights the necessity of creating actionable plans that integrate learning into everyday practices. Lee shares practical strategies for fostering accountability, such as assigning ownership of action items and ...
Nov 18, 2024•16 min•Ep. 312
Lee talks through the critical role of questioning in successful change management. Drawing from his extensive experience since 2006, Lee emphasises that while tools and methodologies are essential, the true key to effective change lies in understanding and asking the right questions. He argues that change practitioners should prioritise developing their questioning skills and the principles behind those questions rather than solely focusing on tools. By engaging the minds, hearts, and hands of ...
Nov 11, 2024•17 min•Ep. 311
Lee talks about the importance of asking the right questions as a leader and the impact it has on coaching and developing people. He emphasises that effective leadership is not just about managing tasks or providing answers, but about fostering thought and reflection in others. Horton discusses the need to balance managing, leading, and coaching, highlighting that change should be an everyday part of business rather than a one-off project. He advocates for a humann centered approach to improveme...
Nov 04, 2024•13 min•Ep. 310
Lee explores the critical concept of empowering the right person to do the right thing at the right time, every single time. He emphasises the importance of clarity in roles and responsibilities within an organisation, highlighting that not everyone is the right person for every task. Lee discusses how leaders can create an enabling environment through clear expectations, open communication, and trust, allowing individuals to act confidently based on their awareness and experiences. By fostering...
Oct 28, 2024•20 min•Ep. 309
Lee talks about the significance of language in the context of business improvement. He explores the use of Japanese terminology, often adopted from Toyota's principles, and the debates surrounding the choice between using familiar English words or introducing new terms. Lee emphasises that words are merely labels and that the real challenge lies in the thoughts and actions they inspire in others. He presents three approaches to introducing new concepts: challenging existing definitions, using f...
Oct 21, 2024•15 min•Ep. 308
Lee explores the intricacies of leading effective daily conversations within organisations. Building on previous discussions about tiered meeting structures, Lee outlines 12 essential skills that leaders need to master to engage their teams and maximise contributions. He emphasises the importance of creating a safe environment for open communication, interpreting information clearly, and transitioning from information-sharing to actionable steps. By addressing common pitfalls and offering practi...
Oct 14, 2024•24 min•Ep. 307
Lee talks about the crucial concept of connection within the framework of successful change initiatives. He reflects on his frequent use of the term "connection" and emphasises its importance as the first of the Four Cs: Connection, Conversation, Collaboration, and Celebration. Lee shares insights on how to foster genuine connections with team members, highlighting the significance of understanding individuals on a personal level, communicating transparently, and adapting communication styles to...
Oct 07, 2024•24 min•Ep. 306
Lee engages in a great conversation with Tommy, a video testimonial expert originally from Leeds, now residing in Malta. Tommy shares his unique journey from a challenging upbringing to discovering the power of video testimonials in business. He emphasises the importance of creating a safe space for clients to express their feelings and experiences, which ultimately leads to authentic and impactful testimonials. Throughout the discussion, Tommy provides valuable insights on how to maximise the e...
Sep 30, 2024•44 min•Ep. 305
Lee engages in a compelling conversation with former professional goalkeeper Lee Robinson, who has transitioned into a modern-day goalkeeping coach and entrepreneur. They discuss Robinson's journey from a challenging football career to his mission of transforming goalkeeping training through innovative methods and specialized gloves. The episode delves into the importance of character, work ethic, and decision-making in goalkeeping, contrasting traditional views that prioritise physical attribut...
Sep 23, 2024•1 hr•Ep. 304
In this episode of "Business Problems Solved," host Lee Horton explores the concept of PIP—People, Information, and Product—and explores how these three critical elements must flow harmoniously for an organisation to achieve operational excellence. Lee discusses the importance of engaging the head, heart, and hands of the organisation, highlighting key challenges such as misalignment between teams, burnout, and information overload. He offers practical strategies to foster effective people flow,...
Sep 16, 2024•20 min•Ep. 303
Join Lee as he talks about the critical theme of choices and their impact on personal and professional growth. He emphasises that every decision we make, whether automatic or deliberate, shapes our future and the outcomes we achieve. Lee introduces a framework for making effective choices, highlighting three key components: awareness, evaluation, and commitment. He also shares practical strategies for making better decisions, such as aligning choices with core values, prioritizing long-term bene...
Sep 09, 2024•17 min•Ep. 302
Lee explores the crucial topic of behaviours and how they impact our daily actions. He introduces the concept of ACT - Attitude, Choices, and Technique - as the key components of behaviour. He emphasises the importance of having the right attitude, making conscious choices, and executing tasks with the correct technique to achieve success in business and personal endeavours. By framing behaviors in this way, Lee encourages listeners to reflect on their own actions and consider how they can impro...
Sep 02, 2024•10 min•Ep. 301
