Business problem solving and improvement - for iPad/Mac/PC

This series of tracks looks at how two quite different industries respond to problem solving. They show that methodology is similar regardless of the industry's focus or size. Material is taken from The Open University Course T889 Problem solving and improvement: quality and other approaches.

Last refreshed: July 23rd, 2025 at 3:49 AM ⓘ

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Episodes

Business problem solving and improvement

A short introduction to this album.

Mar 26, 2010•33 sec

Transcript -- Business problem solving and improvement

Transcript -- A short introduction to this album.

Mar 26, 2010

COSi: Introducing the 'LEAN' approach

The LEAN approach to business at a small cosmetics firm.

Sep 03, 2008•6 min

Transcript -- COSi: Introducing the 'LEAN' approach

Transcript -- The LEAN approach to business at a small cosmetics firm.

Sep 03, 2008

COSi: Training staff to use LEAN

Training staff to use the LEAN approach in the workplace.

Sep 03, 2008•3 min

Transcript -- COSi: Training staff to use LEAN

Transcript -- Training staff to use the LEAN approach in the workplace.

Sep 03, 2008

COSi: The attractions of LEAN

A look at what makes the LEAN system attractive to use.

Sep 03, 2008•3 min

Transcript -- COSi: The attractions of LEAN

Transcript -- A look at what makes the LEAN system attractive to use.

Sep 03, 2008

Scottish Power: Introducing Six Sigma

A look at the how Scottish Power used the six sigma methodology in order to solve issues of business decline brought on by the deregulation of electricity and gas.

Sep 03, 2008•4 min

Transcript -- Scottish Power: Introducing Six Sigma

Transcript -- A look at the how Scottish Power used the six sigma methodology in order to solve issues of business decline brought on by the deregulation of electricity and gas.

Sep 03, 2008

Scottish Power: Applying Six Sigma

A look at how Scottish Power used Six Sigma to streamline and improve their customer correspondence process.

Sep 03, 2008•5 min

Transcript -- Scottish Power: Applying Six Sigma

Transcript -- A look at how Scottish Power used Six Sigma to streamline and improve their customer correspondence process.

Sep 03, 2008

Scottish Power: Auditing and initiating projects

A look at how Scottish Power use Six Sigma to manage projects and streamline the audit process.

Sep 03, 2008•3 min

Transcript -- Scottish Power: Auditing and initiating projects

Transcript -- A look at how Scottish Power use Six Sigma to manage projects and streamline the audit process.

Sep 03, 2008

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