Business operations - for iPod/iPhone

This series of tracks examines the operations management in four service industries. Each has unique problems associated with their sector but they all have operational processes to ensure smooth delivery of their product. Material is taken from The Open University Course T883 Business operations: delivering value.

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Episodes

Business operations

A short introduction to this album.

Mar 26, 2010•35 sec

Transcript -- Business operations

Transcript -- A short introduction to this album.

Mar 26, 2010

BMI Baby: Outsourcing and cost management

How outsourcing can reduce costs and the importance of teamwork

Sep 03, 2008•4 min

Transcript -- BMI Baby: Outsourcing and cost management

Transcript -- How outsourcing can reduce costs and the importance of teamwork

Sep 03, 2008

BMI Baby: business model

Looking at the operations of budget airline BMI baby.

Sep 03, 2008•6 min

Transcript -- BMI Baby: business model

Transcript -- Looking at the operations of budget airline BMI baby.

Sep 03, 2008

Elm Surgery: a surgery as a small business

Managing a general practice in the UK and the importance of a business approach within the NHS

Sep 03, 2008•5 min

Transcript -- Elm Surgery: a surgery as a small business

Transcript -- Managing a general practice in the UK and the importance of a business approach within the NHS

Sep 03, 2008

Elm Sugery: Staffing

The response of the doctors' surgery to greater demands from their patients

Sep 03, 2008•4 min

Transcript -- Elm Sugery: Staffing

Transcript -- The response of the doctors' surgery to greater demands from their patients

Sep 03, 2008

Elm Surgery: Measuring and maintaining performance

Utilising staff feedback to improve the doctors' surgery

Sep 03, 2008•2 min

Transcript -- Elm Surgery: Measuring and maintaining performance

Transcript -- Utilising staff feedback to improve the doctors' surgery

Sep 03, 2008

Fuller's Brewery: Introduction

Fullers: A traditional brewery using modern operational management systems

Sep 03, 2008•5 min

Transcript -- Fuller's Brewery: Introduction

Transcript -- Fullers: A traditional brewery using modern operational management systems

Sep 03, 2008

Fuller's brewery: Management

The day to day management of the brewery and the challenges it presents

Sep 03, 2008•8 min

Transcript -- Fuller's brewery: Management

Transcript -- The day to day management of the brewery and the challenges it presents

Sep 03, 2008

Introducing the case studies

The importance of operations management to business and how the principals remain the same regardless of the business involved

Sep 03, 2008•2 min

Transcript -- Introducing the case studies

Transcript -- The importance of operations management to business and how the principals remain the same regardless of the business involved

Sep 03, 2008

Summing up the case studies

The importance of good operations managers in all industries and services

Sep 03, 2008•2 min

Transcript -- Summing up the case studies

Transcript -- The importance of good operations managers in all industries and services

Sep 03, 2008

Vue: The right film at the right time

Behind the scenes at the Vue cinema complex to see operations management in practice

Sep 03, 2008•4 min

Transcript -- Vue: The right film at the right time

Transcript -- Behind the scenes at the Vue cinema complex to see operations management in practice

Sep 03, 2008

Vue: The balance scorecard

Maximising profits and customer satisfaction and minimising loss. Vue uses a balance scorecard system to assess its performance

Sep 03, 2008•4 min

Transcript -- Vue: The balance scorecard

Transcript -- Maximising profits and customer satisfaction and minimising loss. Vue uses a balance scorecard system to assess its performance

Sep 03, 2008

Vue: Peak-time perfect

How Vue hopes to maintain and improve its venues via a system of checks and a culture of inclusion

Sep 03, 2008•3 min

Transcript -- Vue: Peak-time perfect

Transcript -- How Vue hopes to maintain and improve its venues via a system of checks and a culture of inclusion

Sep 03, 2008

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