Gautam Shrikhande, MD, Chief Executive Officer of Pelvic Rehabilitation Medicine and Brian Rath, Partner, Lorient Capital join Business of Healthcare to explore the role of private equity in physician services. Physicians want to serve patients with the highest value care at the best cost while being fairly compensated. Growth is a sign of a healthy, well-run practice. Ethical medical groups attract patients and increase revenue per patient by providing better outcomes, patient experience, and v...
Sep 02, 2020•45 min
You may think Patient Experience is a straightforward discipline. Cathy Lee, Corporate Vice President for Patient Experience, joins BOH host Matthew Hanis to explain the lenses of a modern patient experience program and her innovations in the space.
Nov 25, 2019•22 min•Season 1Ep. 66
Digital ethnography observes healthcare decision making on community message boards. These insights bring a more distinct ‘voice of the customer’ to shape marketing and service delivery. Health system marketing leader Jeff T. House and digital ethnography Dean Browell, Ph.D. join BOH host Matthew Hanis to explain how digital ethnographic research is applied and some of the surprising insights which have emerged.
Oct 25, 2019•22 min•Season 1Ep. 65
Why are marketing tools, techniques and approaches so important to transforming healthcare? In his BOH interview, Zeev Neuwirth, MD says, “The field, in my estimation, that really understands what people want and need is the field of marketing.” An Atrium Health clinical executive and author of recently published Reframing healthcare - roadmap for creating disruptive change , Neuwirth describes the ‘marketing mindset’, stages systems go through embracing these techniques, the threat marketing ex...
Oct 09, 2019•30 min•Season 1Ep. 64
Can health systems engage consumers digitally to improve quality, cost and satisfaction? According to Mark Jannone, Senior Director, Banner Health’s Banner Innovation Group, the answer is a solid, “Yes.” He is helping to pilot digital ED triage and chatbot tools. Jannone reports the tools achieve a 35% reduction in inappropriate ED cases with 92% triage accuracy, decrease the time patients are in the ED by about 50% and increase net promoter scores by 40%. Full interview at BOHseries.com. This B...
Sep 30, 2019•11 min•Season 1Ep. 63
“No outcome, no income,” says Dr. David Nash, Founding Dean Emeritus, Jefferson College of Population Health. JCPH is the nation’s first graduate school of population health. Nash describes the emergence of the population health movement, why fixing the US healthcare system is so important for our economy and our society, and concrete interventions such as going at risk with supply chain partners such as pharma. See YouTube for video highlights and Full video interview...
Aug 01, 2019•24 min•Ep. 62
Karen L. Smith MD, FAAFP kept discovering opioid addiction in the families she served in her independent, rural primary care practice. With growing need and few referral options, Smith began providing medication-assisted treatment. MAT uses medication, counseling and behavioral therapies to treat substance use disorders and sustain recovery. Smith shares patient stories which led her to take on this challenge and the barriers a physician must overcome to provide MAT.
Jun 25, 2019•33 min•Season 1Ep. 61
In 2016, Wilmington, NC had the highest concentration of opioid use disorder among US cities. Community leaders including regional health system chief physician executive Philip M. Brown, MD, FACS helped intervene in this public health epidemic. Brown describes the moment a national report triggered awareness of the local opioid epidemic. He and his fellow leaders undertook multi-faceted interventions to change prescribing habits, impact social determinants and, most importantly, de-stigmatize a...
Jun 12, 2019•24 min•Season 1Ep. 60
When a med mal claim emerges from patient injury, we may debate who’s liable but we can agree something undesirable happened. Mark Reynolds leads CRICO, the Risk Management Foundation of the Harvard Medical Institutions, a captive insurance program. CRICO, in addition to serving its members’ medical professional liability insurance and other needs, also provides a comparative database with 30% of U.S. MPL claims. Reynolds shares insights from this 30+ year dataset of clinical and financial data ...
Jun 05, 2019•22 min•Season 1Ep. 59
Physician entrepreneur Brian Alper, MD explores shared decision making as an intervention improving patient safety, patient satisfaction and financial outcomes. John Gillean, MD, MHA, EVP & Chief Clinical Officer for CHRISTUS Health shares his perspective on the patient safety and quality implications.
May 22, 2019•6 min•Season 1Ep. 58
CHRISTUS chief clinical officer John Gillean, MD, MHA, among his many responsibilities, guides his organization’s insurance captive to reduce operating costs and improve patient safety. While supporting the system’s core patient care mission, this lowered total system cost of risk from $100 million to $50 million. Now focused on emerging risks such as natural disaster, cyber security, active shooter and pandemic, Gillean is helping wrestle the tsunami of data created in patient care to further a...
May 02, 2019•6 min•Season 1Ep. 57
Larry Smith and Rachel Leyko of MedStar Health explain Early Intervention, their journeys to advocacy and evidence of lowers costs and better outcomes for patients, families and clinicians. Medical error resulting in patient injury may lead healthcare personnel to withdraw from patients and withhold information for fear of litigation. Early Intervention is an alternative approach in which physicians and health system staff quickly acknowledge an injury has occurred. By providing immediate assist...
Apr 19, 2019•16 min•Season 1Ep. 56
Becky Gernon, MD of Blue Cross and Blue Shield of Kansas City and Peggy DeCarlis, recently retired from New Directions Behavioral Health, report on integrating behavioral health into primary care clinics and their recently published results showing 10.8% population health cost savings. Deployed through Blue KC's Spira Care Clinics, the project also showed reduction in physician burnout which Gernon attributes in part to the integrated behavioral health clinicians helping with medically complex p...
Apr 10, 2019•13 min•Season 1Ep. 55
Medical professional liability insurance premiums may rise and cyber security may become a factor. Leading MPL underwriting expert Nat Cross, Beazley Group’s Healthcare Leader, forecasts premium trends and explains the drivers. Cyber security may be an emerging MPL risk as internet-connected biomedical devices such as infusion pumps become subject to cyber-attacks. Compliance and information security expert Jon Moore explains this emerging MPL risk. Interview underwriters include Cayman Internat...
Mar 06, 2019•12 min•Season 1Ep. 54
Michelle Johns, Chief Risk Officer of IU Health and Bob Chaput, Executive Chairman of Clearwater discuss their innovative work benchmarking risk within and between large health systems. They also explore why insurance captives have become so strategically important to patient safety innovation.
Feb 19, 2019•20 min•Season 1Ep. 52
Mike Hakimian explains a hardening market in medical malpractice insurance. He describes current conditions and evidence suggesting premiums will rise. Brian Alper, MD describes patient decision aids which could elevate patient satisfaction and relieve some pressure insurance premiums by reducing the likelihood of claims. Recorded at the Cayman Captive Forum hosted by the Insurance Managers Association of Cayman.
Feb 06, 2019•3 min•Season 1Ep. 51
Dr. Jim Stefansic of Raiven Healthcare describes how payers and providers can use artificial intelligence algorithms to optimize treatment plans, medical spending and patient outcomes. Raiven’s AI algorithms, based on a large patient database from Centerstone and AI technology from Indiana University, assists providers in making treatment decisions and then uses resulting patient outcomes in a continuous learning cycle.
Jan 30, 2019•15 min•Season 1Ep. 50
Wilmington Health CEO Jeff James describes how they help large employers achieve better cost and quality in self-funded employee health plans. Recorded as part of a series underwritten by the North Carolina Medical Group Management Association and Mako Medical Laboratories.
Jan 24, 2019•21 min•Season 1Ep. 49
Mako Medical Laboratories Founder & CEO Chad Price describes how his company came to serving physicians and take on LabCorp and Quest in the $75 billion lab services industry. MGMA members may receive CEU credit by watching, listening or reading the full interview.
Jan 15, 2019•24 min•Season 13Ep. 48
Therapist and psychotherapy practice owner Staci Connolly recently deployed a digital diagnostic tool for patients. She anticipates the tool will accelerate diagnosis and measure patient progress in treatment, providing data she believes insurers will soon require. Connolly also founded The Digital Education Project to educate families on the healthy use of digital devices. Underwriters New Directions Behavioral Health, Foothold Technology, VPAC Clinical and Raiven Healthcare made this interview...
Jan 09, 2019•18 min•Season 1Ep. 45
Mandy Cohen, MD, MPH, North Carolina Sec. of the Department of Health and Human Services, joins BOH host Matthew Hanis for a live interview in front of 200 NC physician practice leaders. That same day, bids were due for the conversion of 1.6 million NC Medicaid beneficiaries to managed care. Previously, Cohen helped resuscitate the federal ACA insurance exchange platform healthcare.gov and helped innovate federal alternative payment models such as bundle payments and MSSP accountable care organi...
Dec 19, 2018•44 min•Season 13Ep. 46
Cigna behavioral health leader William Lopez, MD, CPE describe efforts to prove better access to behavioral health services reduces total medical spending in commercial populations. The team is helping physician practices integrate behavioral health services in a financially-sustainable manner.
Dec 11, 2018•19 min•Season 10Ep. 44
David C. Guth, Jr., Co-Founder & CEO of Centerstone and Marlowe Greenberg, MPP, Founder & CEO of Foothold Technology join BOH host Matthew E. Hanis to discuss driving better patient outcomes through data integration across behavioral, social and medical services.
Dec 05, 2018•32 min•Season 10Ep. 43
David B. Nash, MD, MBA is founding dean of the Jefferson College of Population Health, one of the first programs granting Master and Doctoral degrees in population health topics. Interview explores the value of population health graduate programs and advancing population health or, as Nash says, “Shut off the faucet, instead of mopping up the floor.”
Nov 29, 2018•24 min•Season 15Ep. 40
Cardiologist and Tryon Medical Partners CEO Dale Owen, MD led 88 physicians in separating their practice from a large health system. He joins Business of Healthcare host Matthew E. Hanis to discuss why he and his partners sought to return to independent practice, his vision for taking on population health risk and the tactical challenges standing up a 75,000-patient practice in weeks.
Nov 12, 2018•32 min•Season 1Ep. 41
Learn the most important traits being nurtured in future healthcare leaders by organizations leading the transformation of healthcare. “Anyone going into healthcare leadership should know that we should be putting ourselves out of business,” shares Kevin Mahoney of Penn Medicine. “As we work with clients on mitigating risk, on how GE Healthcare can share in that risk, our leadership approach helps us cross the chasm of trust a little bit faster,” reflects Joe Gasque of GE Healthcare....
Sep 24, 2018•35 min•Season 1Ep. 36
Gary Filerman, Ph.D., influential researcher and long-time advocate for formalized healthcare management education, argues the US middle class will ultimately vote for universal healthcare coverage as a means to lower out-of-pocket costs and waste. This would lead to massive disruption in the current healthcare sector and an enormous set of moral and ethical decisions for emerging healthcare leaders.
Sep 12, 2018•27 min•Season 1Ep. 39
Dr. Lloyd Sederer, a Professor, Columbia Public Health School, medical journalist, book/film/TV reviewer and the Chief Medical Officer for the $4 billion New York State Office of Mental Health advocates for his approach to the addiction and mental health crisis in our country. Sederer’s public health approach is described in his recently published book, The Addiction Solution: Treating Our Dependence on Opioids and Other Drugs. Sederer joined BOH host Matthew Hanis during NATCON18.
Aug 16, 2018•33 min•Season 1Ep. 38
The diagnostic laboratory industry is undergoing major change and innovation. Lab business expert Andy Olen (Siemens Healthineers) joins Business of Healthcare host Matthew Hanis to discuss current trends and the emerging ‘fee-for-value’ lab business model. He also discusses his new book, The Trilogy of Yes, in which he observes that great sales people apply ‘Communication, Connection, and Cooperation’ across cultures to generate ‘win-win’ results.
Aug 06, 2018•32 min•Season 1Ep. 37
Guests Joe Wilkins (Atlantic Health) and Joe Gasque (GE Healthcare) share the leadership characteristics and innovations supporting the Healthy Communities movement, an effort to target persistent barriers to people living the healthiest life possible wherever they live. Both organizations have proven commitment to this effort through formal innovation programs and through the traits they seek and nurture in emerging healthcare leaders.
Jul 26, 2018•30 min•Season 1Ep. 35
