Paul and Roger return on the eve of the World Cup in Qatar. They discuss: -How to make the unattractive attractive -Why Cork should host a World Cup -Which companies didn't sponsor this episode
This is a test. This is a test. Paul talks about playing magnificent golf in Scotland.
Paul and Roger fire themselves live on air. Robots are coming to replace them—Tesla and Edison have seen to that. When should a business give up, or should it persevere until it succeeds? Will we be able to reframe ourselves in time for Season 16? Or is this the end?
The question of microphone adaptors - that's the topic that begins this episode. One expert and one novice. "I am the lowest tech person" says Paul O'Mahony. Business Jazz podcast is not the best place for you to get digital connection advice. Coffee making is another matter. Roger Overall hasn't noticed that there is a top-class coffee machine in Paul kitchen. Adobe software would frighten you because it's so complex - but Adobe have installed an explainer video that pops up to show you what to...
"To avoid a disaster" or "To gain additional success" - that's why Paul O'Mahony decides to record a back-up of this episode. You will hear Roger Overall report on the emergency customer service he received from Irish Water. A leak threatened to undermine his house - "there is a valuable business lesson here" Roger assures listeners. You'll hear about the local business that came to Roger's rescue - and you may pick up a tip or two on how best to serve your customers a solution. PS. The house su...
The big issue is customer service. You'll hear here: Apple Storytelling - how Apple customer service was a disaster for Paul's daughter. "I lost all faith in your procedures". Paul O'Mahony & Roger Overall play with this experience. A box eventually delivered by UPC. What happened between the ordering of the iphone and the late delivery of it. Apple missed the deadline. You hear all the details ...
Crystallised stone sugar (Borstplaat) - brown sugar - brown rice - these are the first things you hear about - as you tune into the ongoing conversation between Roger Overall & Paul O'Mahony. It was not our intention to say anything damaging about Tate & Lyle - the sugar company. "How to become the No 1 restaurant in town" quickly becomes the subject of this episode. A black hat episode. Scurrilous rumours. ... Russell Brand has reformed. "No unpleasant person recommends meditation &...
In this episode (recorded in Montenotte Hotel, Cork, Ireland) Paul O'Mahony & Roger Overall touch on what's happening in Ukraine. Quickly, the conversation shifts to Manchester United - and what happens when a company loses its CEO & loses its identity. They riff off Lisa Fallon's article in The Irish Times - this become a football chat. "Do you not have your mission statement written down?" "She's talking about the brand", says Paul - as the coffee arrives. Chelsea comes into it. The fa...
Seated upon a purple velvet throne and squeaky desk chair, we arrive without friction at a minimalist conclusion.
Roger Overall & Paul O'Mahony grapple with "Should you ignore current issues (like what's happening in Ukraine) when communicating about your business?" What advice would you give to a Newsletter editor - or a CEO before they go lto be interviewed about the business on TV or Radio program? If you were the CEO, would you refer to an current event which is huge in the consciousness of its customers, shareholders & wider community? Roger & Paul talk about business communications in the ...
This episode contains (1) analysis of marketing copy for hotels - inspired by how the Montenotte Hotel in Cork advertises itself. (2) advice about advertising copywriting - including education about "Merchant Princes" - and praise for what Montenotte has communicated in copy. (3) discussion of what it was like in the 'garden of Eden' (4) advice on how to tempt customers to your business (5) education about 'clotted cream' - and a snippet of a chat with a member of staff at Montenotte Hotel This ...
How to be genuinely attractive in business? [These notes deserve to be tarted up - this won't be difficult to do] Paul shows Roger his way of keeping track of things he's meant to do. This episode is almost all about the business of testing, maintaining & repairing cars - and reassuring customers. Opel failed its annual health test (NCT) Fail faster Arsenal Football Club has recently failed faster Liverpool beat the team Roger supports Discussion about the Irish health check - including how ...
Overlooking the city of Cork, drinking different types of coffee from exotic cups, from the Montenotte Hotel. Roger Overall has a story which begins with Irish property tax and the "infamous tomato tax". Roger reveals his house is like an archeological dig, and attracts a property valuer who refuses to charge Roger for a declaration to government. Roger failed to persuade the professional advisor to accept payment. You hear Paul give his opinion that millions of people in Ireland value their pro...
In this episode - recorded in the Montenotte Hotel in Cork Ireland - Paul O'Mahony apologises for his negligence, Roger Overall shows how to receive an apology. - Roger talks about his beard, and talks about the "West Cork Beard Company", the business owner may have a Garibaldi Beard. - Montenotte breakfast is served, the cups, saucers & tea pot are praised - This podcast is not sponsored by the Montenotte - Beard oil, Beard balm, and wax are attractive products ordered online by Roger's wif...
SEASON 14 BEGINS HERE - in a new venue: Montenotte Hotel on the east side of Cork City. Paul & Roger settle down with new equipment - and focus on marketing, in a genuine way. You hear Paul make a mistake - and Roger correcting him. Ray Kelleher is the Director of Sales & Marketing. He joins Business Jazz for a brief chat. You hear that the hotel will soon start its own podcast. Previous venues include Lords Cricket Ground, Blackrock Castle Observatory cafe, Café Beva, Republic of Work. ...
Curious about Customers: Paul O'Mahony found his hearing aid while recording audio - you hear him telling Roger Overall about Specsavers where he bought the aid. You hear about Walmart's method of comparing themselves with competitors You also hear about "A Curious Mind" by Brian Glazer https://www.amazon.co.uk/Curious-Mind-Secret-Bigger-Life/dp/1476730776 And also bits about Unilever, Heintz & Peter Cox (photographer) - plus Copernicus Ian Kath in Australia came in too. END OF SEASON 13 - y...
A friend sent Paul a gift - the book "Switch - how to change. things when change is hard". This led Roger Overall & Paul O'Mahony to chat about change. Leading it, managing it, surviving it.
Paul O'Mahony & Roger Overall address Apple & other fruits. "What is is about the fruit Apple that makes it so attractive?" What about Cherry Waste Disposal Company? You can choke on a Cherry. What about Bananas? They are dangerous. Do people like to hang around with dangerous things? Red Apples are dangerous - Snow White & the Garden of Eden are mentioned. "Apple has a bad reputation historically" says Roger. "Temptation is a terrible thing" says Paul. "An Apple a day keeps the doct...
DO NOT SHOUT AT YOUR CUSTOMERS S13 - E05 by Business Jazz
Why did Shakespeake edit his text? Henry 5th. How to make Vets genuinely attractive
This episode begins with CRICKET - the game. Root & Sibley play for England. Nottingham Forest football team feature. Paul's friend Diplomatic Diva inspires this episode into live. Newcastle Football Club also feature.
Ireland Inc needs to be more attractive. Imagine you had the job of lifting Ireland to the next level. Would you use Dublin as your key? What. would that mean for rural Ireland. Facebook is a force for good - is it? How did it pivot from being a disgraceful exploiter of sexual attraction? In this episode Paul & Roger discuss whether we should get rid of the Internet. Global warming and "smelling the roses". Utopia and a famous bit of satirical humour collide with "Plastic" (the insult). Paul...
This episode begins with the challenge of Louis barking in the background. Roger Overall & Paul O'Mahony launch Season 13 with reference to CAPITAL PUNISHMENT & exaggerating the importance of what you say when podcasting. By the end, Paul & Roger reveal "BARTERING FOR BUSINESS" is a topic they haven't addressed in the eight years of the podcast. Future episodes may include: (1) Roger's experience with the Irish NCT (2) Rejection letters sent to Roger's wife (3) Paul's hat (4) Elliot ...
This is about : What we can learning about personal branding from Donald Trump. But we want to avoid law suitS - everything from now on is "OPINION ONLY". It's really important to stand for something - even if it's the antithesis of truth. (1) The DT brand is strong - messiah to one group - strong negative brand to others. (2) The Trump brand is attractive - has attracted huge attention How did Donald Trump achieve a strong, attractive brand? (3) The Trump brand is dynamic & agile Roger asse...
Here's the flavour of this episode: Division Director Paul O'Mahony says Roger Overall is a 'sight for sore eyes'. Roger immediately gets the point. Here are some extracts from Paul: "You can love your wife too much. "I am spending too much time with members of one organisation. "The culture attracts you to sell your soul. "you're allowing your soul to be bought" says Roger. Roger's big interest: Me & Running One of his mentors said to Roger "It's fine to have had enough." I've become a memb...
Paul O'Mahony does not have a "list of complaints" today. Overpowered by an in-box. "I'm worn down" is a way of disguising complaints, isn't it? _______________ Empathy. Releasing 1,500 hares. The sport of Coursing. Courses. _______________ Complaints are a sign of life. Complaints are a sign that people still have some a believe that the company might pay attention to them. Customer Complaint Box: AIB Allied Irish Bank - how Roger Overall complained to the Bank - and prepared himself to go to w...
Pricing by Zoom - their practice. Zoom Enterprise account. Benefits of the transcriptions this account produces. "I am a business" says Paul "You have to speak to a human being" responds Roger Cat sanctuaries. Foster parents. Zoom agent in Cork. Contracts with Zoom by Toastmasters: 5,000 licences perhaps 'you will not do certain things" Scarcity marketing. Seinfeld and his car Apple computers If The government of Ireland gave every citizen Zoom Inter-continental ballistic missiles for sale UK po...
IKEA communication. Tiger in Cork City O'Mahony's Bookshop in Limerick Roger's suggestion : "Do not turn right to EXIT" Potholing Flesh-eating Leprechauns Text-messaging 'Correct' spelling & grammar New form of language Emogjs Paul found out who sent him the birthday present Morse code: sound batches The in-group that will understand Paul's mother-in-law Two questions: (1) Who are our in-group? Customers & wantabe customers (2) Why do we want to communicate with them? Insider Emotion Har...
The NOTEBOOK made by the company in Galway - not Kerry. Paul makes a big mistake at the start of this podcast. Here's the link to the Mishnoc website https://mishnoc.com/notebooks-and-accessories/
Roger looks like a Budda for a few moments. No preamble Dinner party behaviour Personal introductions by the podcasters. 'The best dinner party I ever heard of": PARTY FOR TIME-TRAVELLERS Why do people not come to your business? Did the information reach the people for whom it was relevant? Going backwards in search of something valuable. Going forward into the future in search of trust. IBM party Apple party Cambridge party in a parking lot Oxford party in the middle of the Sahara Desert. O'Mah...
