Are you and your staff slowly heading back to the office? (COVID restrictions permitting, of course!) It’s not easy to manage. Not everyone’s as enthusiastic about it as you might be, so don’t be surprised if your request is greeted with a “Thanks but no thanks boss - I’ll see you on Zoom!”. Leading demographer Mark McCrindle has been researching the latest on who wants to work where, and why, and in the mix of it all there are leadership lessons for us all. Business Essentials Daily is produced...
Feb 10, 2021•13 min•Ep. 194
Consumers are spoilt for choice. Confronted with so many shopping options every day, people perform shortcuts in their purchasing decisions. But building brand value is more important than short-term sales results. That's according to Troy McKinna, Co-Founder of Agents of Spring, who identifies four keys to building brand value: find your consumers' most valuable problem; design a clear solution that delivers results; sell experiences that drive profits; and embed memories that last a lifetime. ...
Feb 09, 2021•11 min•Ep. 193
The frontline of business is customer service. That's where we engage with customers and – hopefully – persuade people to buy. But, why do some frontline staff fail? It comes down to a lack of empowerment, according to customer service expert, Michael Carrick. When people feel empowered, they're much better at helping others. When we take care of our own people, Michael insists, our people will take care of our business. Business Essentials Daily is produced by: SoundCartel soundcartel.com.au +6...
Feb 08, 2021•12 min•Ep. 192
The profession of selling has been hijacked by the bad behaviour of a few, leaving a negative perception about selling and salespeople as a whole. That's according to sales expert Sue Barrett, Founder of Barrett Consulting Group, and she’s determined to reverse that perception with her Selling Better manifesto, a set of principles to help the profession reclaim and practise the true essence of selling. Reference You can find Sue’s ‘Selling Better Manifesto’ at: https://www.sellingbetter.com/ Bus...
Feb 07, 2021•8 min•Ep. 191
Be aware of Business Email Compromise (BEC) scams warns tech expert, Steve Sammartino. He says that scams like these are increasing as improved technology allows scammers to impersonate you and your business. Steve explains what they are and how to protect yourself from them. Business Essentials Daily is produced by: SoundCartel soundcartel.com.au +61 3 9882 8333 See omnystudio.com/listener for privacy information....
Feb 04, 2021•14 min•Ep. 190
Show humility, be open and transparent, and be comfortable within your own skin. Those are some of the qualities of good leadership. Tony Gattari, Founder and Managing Director of Achievers Group, says charisma isn't necessarily the way to achieve great leadership – instead it's making yourself vulnerable and open with your team, and having brutally honest and fearless conversations to build mutual respect. Business Essentials Daily is produced by: SoundCartel soundcartel.com.au +61 3 9882 8333 ...
Feb 03, 2021•8 min•Ep. 189
If a high amount of trust directly affects your bottom line, as Harry Mills proclaims, how then do you build, or re-build, that trust with customers? Harry is CEO of the Aha! Advantage and he says finding something special in common helps build a bond. It's all about communicating warmth, and Harry provides tips on how to get customers to buy into the relationship. Business Essentials Daily is produced by: SoundCartel soundcartel.com.au +61 3 9882 8333 See omnystudio.com/listener for privacy inf...
Feb 02, 2021•8 min•Ep. 188
With the summer holidays well and truly behind us, it's often now that key staff leave for another company. That's according to recruitment specialist Geoff Balmer, who explains why they might head out the door and what you can do to prevent that from happening. Business Essentials Daily is produced by: SoundCartel soundcartel.com.au +61 3 9882 8333 See omnystudio.com/listener for privacy information....
Feb 01, 2021•10 min•Ep. 187
One of the many consequences of COVID-19 has been the lack of human connection. While technology has filled the gap, it’s as important as ever for businesses to provide that human touch and meaningful customer experience. Customer service expert, Jaquie Scammell, discusses how companies can gain a competitive advantage by developing a successful service culture. Business Essentials Daily is produced by: SoundCartel soundcartel.com.au +61 3 9882 8333 See omnystudio.com/listener for privacy inform...
Jan 31, 2021•12 min•Ep. 186
Start on time, finish on time and have an agenda. Sounds simple, but how often do we find ourselves in meetings that don't follow these three principles? Les Watson, author of ‘Get Back An Hour In Every Day’, discusses how to free up your time at work by following some wise management strategies, along with some innovative ideas to relieve time pressures. Business Essentials Daily is produced by: SoundCartel soundcartel.com.au +61 3 9882 8333 See omnystudio.com/listener for privacy information....
Jan 28, 2021•8 min•Ep. 185
“Innovate or die!” How often have we heard that? But as business leaders, we don’t have to come up with the bright ideas. Ally Muller, Managing Director, GOYA Consulting reminds us that some of the greatest ideas come from within our own businesses – from people who work for us day in and day out, who know the problems and most probably the solutions too, as long as we’re prepared to listen to them. Ally has written a book about it, called ‘Corporate Innervation’, where she reveals how we can un...
Jan 27, 2021•11 min•Ep. 184
What's likely to drive customers away from your door, never to return? Research shows some underlying factors which will eventually mean survival or not for your business. Entrepreneur, Neville Christie uncovers the reasons why customers become cynical about who they buy from, and he suggests ways to make sure that cynicism doesn’t apply to you. It's all about innovating and ensuring you're implementing ethical business practices that reflect the behaviour people expect from the businesses they ...
Jan 26, 2021•7 min•Ep. 183
So, you’ve survived COVID – so far. But at what cost? And as government support reduces, how will you manage to rebuild a viable business into the future? According to Angela Winton, Head of Mazars’ Banking and Finance team, there has never been a more challenging time to secure business finance. Are you prepared? And are you talking to the right people at the right bank? Business Essentials Daily is produced by: SoundCartel soundcartel.com.au +61 3 9882 8333 See omnystudio.com/listener for priv...
Jan 25, 2021•7 min•Ep. 182
Is the legal profession in a time warp? Lucy Dickens believes it is. She’s a lawyer, a leader in legal innovation, and author of a new book titled 'It’s time to do law differently'. Lucy says there’s a new generation of lawyers and legal firms who are keen to do just that, but it’s hard going for many who find themselves up against entrenched attitudes. …oh, and let’s not get started on the billable hour! Business Essentials Daily is produced by: SoundCartel soundcartel.com.au +61 3 9882 8333 Se...
Jan 24, 2021•11 min•Ep. 181
It’s something a lot of people would never admit to being. Insecurity manifests itself in many ways but can have a devastating effect if left unchecked and unresolved. Jaemin Frazer has made it his life’s mission to help people overcome their insecurities. He’s founder of The Insecurity Project and author of Unhindered: The Seven Essential Practices for Overcoming Insecurity. In this episode, Jaemin outlines those seven practices to unlock yourself from self-doubt and fear. Business Essentials D...
Jan 21, 2021•13 min•Ep. 180
As much as we'd wish it, not all staff are high achievers. In fact, some people don't perform up to scratch. So, what can you do about them? Karen Gately, CEO at Corporate Dojo, has nine solutions to get those underperformers on track. It's about acting early, decisively and honestly; and it's about being able to handle an upfront conversation to deal with performance issues. Business Essentials Daily is produced by: SoundCartel soundcartel.com.au +61 3 9882 8333 See omnystudio.com/listener for ...
Jan 20, 2021•9 min•Ep. 179
Brian Sands was facing a world of hurt during the global financial crisis in 2008-09. He was the Managing Director and major shareholder of a construction business which was bleeding money. By adopting a different mindset and developing a leaner and smarter roadmap, not only did he stop short of the insolvency cliff, his business grew to 100 million dollars. Reference: Purchase a copy of Brian’s book ‘Stop the Bleeding' Business Essentials Daily is produced by: SoundCartel soundcartel.com.au +61...
Jan 19, 2021•7 min•Ep. 178
In a world that just keeps getting busier, how do we find time to get through our daily tasks? Switching the notifications pings off your computer and mobile phones is one suggestion. And there are many other strategies from Les Watson, Time Lord and author of ‘Get Back An Hour In Every Day: The A-Z of Being More Productive’. Another is prioritising your tasks by ditching or delegating the less important work. Or even saying No! Business Essentials Daily is produced by: SoundCartel soundcartel.c...
Jan 18, 2021•11 min•Ep. 177
How can you expect to please your customers when you’re determined to keep putting them “right” all the time? It's easy to fall into the trap of being right, says professional speaker on customer service Martin Grunstein, but that's not what the customer is looking for from you. Martin has examples of sales staff correcting their customers, and of companies enforcing rules that could be pushing people away. Business Essentials Daily is produced by: SoundCartel soundcartel.com.au +61 3 9882 8333 ...
Jan 17, 2021•9 min•Ep. 176
Not only can the cost and time involved in a legal dispute be prohibitive for a lot of business owners, but the stress can be overwhelming. Is there another solution? Mediation is an option worth considering, says lawyer Alison Shaw of Shaw Mediation Australia. Its benefits, she says, include convenience, privacy, reputational discretion and the ability of each party to influence the outcomes. Business Essentials Daily is produced by: SoundCartel soundcartel.com.au +61 3 9882 8333 See omnystudio...
Jan 14, 2021•12 min•Ep. 175
Have your ever wondered how the best salespeople win over their clients? With decades of experience, Mike Adams says the common thread is storytelling. Mike insists stories help establish rapport and trust, inspire action and close the deal. He shares tips from his book, 'Seven Stories Every Salesperson Must Tell', based on extensive research and his own international sales career. Business Essentials Daily is produced by: SoundCartel soundcartel.com.au +61 3 9882 8333 See omnystudio.com/listene...
Jan 13, 2021•11 min•Ep. 174
Preparation is so important to telephone sales – have a script, write down key objections, but most importantly "master your mindset". That's the advice from Ashleigh Hoult, founder and director of The PromoDonna. These days a lot of businesses are reluctant to do cold-calling as a business strategy and have lost the art of speaking on the phone. That paves the way for others who understand the benefits of cold-calling, so long as they know the tricks to get to the decision-maker and make a comp...
Jan 12, 2021•13 min•Ep. 173
If you don't have strategies to tackle the onslaught of incoming emails, you'll spend even more time trying to find the important ones and be distracted by the ones that are less so. Email expert Steuart Snooks of Solutions 4 Success has a tonne of tips to manage your emails and get more time back in your day. Business Essentials Daily is produced by: SoundCartel soundcartel.com.au +61 3 9882 8333 See omnystudio.com/listener for privacy information....
Jan 11, 2021•7 min•Ep. 172
Don’t look back! If ever there was a message from veteran leadership expert and business coach Alan Rodway, it’s that we can learn from the past, but we most definitely mustn’t return to the past if we want to find success in the coming year. He offers thoughts and strategies on how we can do that as we tackle the big challenges of moving out of 2020 and into 2021. Business Essentials Daily is produced by: SoundCartel soundcartel.com.au +61 3 9882 8333 See omnystudio.com/listener for privacy inf...
Jan 10, 2021•14 min•Ep. 171
Living up to the expectations of others can be a heavy weight. From childhood to our working lives and beyond, we’re largely driven by what’s expected of us. But what if those expectations tie us down and prevent us from reaching our dreams? As a keynote speaker, author and mentor John Di Natale, knows first-hand about managing expectations of others and going his own instead. Business Essentials Daily is produced by: SoundCartel soundcartel.com.au +61 3 9882 8333 See omnystudio.com/listener for...
Jan 07, 2021•8 min•Ep. 170
If you ask questions and listen to the answers, you will learn what your customers want. Selling becomes easier and you don’t have to talk so much, says sales expert Colin Pearce. Colin has been training salespeople for many years and has a bag full of tips on how to sell more, easier and faster. Talking too much is a bane for many salespeople, and it's their "overselling" which often puts people off. Business Essentials Daily is produced by: SoundCartel soundcartel.com.au +61 3 9882 8333 See om...
Jan 06, 2021•11 min•Ep. 169
How would you like to be on the front page of the paper without having to pay for it? It starts with having something to say. Nicole Ashby's heart was racing and her palms were sweaty when she first spoke on radio about the impact of a fly-in fly-out workstyle on the families left behind. That was the first of many hundreds of media interviews she performed as Founder and Director of FIFO Families. The exposure was the equivalent of hundreds of thousands of dollars in paid advertising – all free...
Jan 05, 2021•13 min•Ep. 168
How effective really is your website? If you haven't thought about it that much, then you're not taking advantage of one of your best sales tools. Irwin Hau is the Director of web design agency, Chromatix, he also understands that a great website is more than just design alone. He matches the psychology of consumer behaviour with the magic of web tools to create a first-rate customer experience – all of which translates to sales. For the average business owner, you don't necessarily have to buil...
Jan 04, 2021•11 min•Ep. 167
Apple worked hard to keep things simple - we see it everyday in its products and its success. From the man who named the iMac and who was integral to Apple’s ‘Think Different’ marketing campaign, Creative Director Ken Segall spent 12 years working with Steve Jobs and experienced first-hand his obsession with keeping things simple. Ken wrote about it all in his book ‘Insanely Simple: The Obsession That Drives Apple’s Success’. He shares with us the many lessons he learned about one man's single-m...
Jan 03, 2021•11 min•Ep. 166
While the economy continues to take a pummelling and businesses struggle to forge ahead, is there any room for optimism at the moment? Former politician and barrister Victor Perton certainly believes so – in fact, he says it's undeniable that an optimistic attitude can lead to opportunity and, therefore, business growth. As Director of The Centre for Optimism, Victor shares his tips on how to be more optimistic. Don't miss this episode – his enthusiasm is contagious! Business Essentials Daily is...
Dec 31, 2020•11 min•Ep. 165
