Business Essentials Daily features interviews with business experts and industry leaders, providing up-to-date, insightful advice on wide-ranging topics, including winning sales strategies, HR issues, mental health and leadership.
Hosted by Nicole Goodman, the goal is to encourage and inspire a new generation of Australian business owners to grow healthier, happier and more profitable businesses.
Business Essentials Daily is a podcast three decades in the making, from SoundCartel, the producers of the world's longest-running business audio magazine, 'Business Essentials'.
Business Essentials Daily is produced by the team at SoundCartel - executive producer Heather Dawson, producers by Nick Schildberger, Chris Ashmore and Nicole Goodman. Technical production by Pete Letts and Belinda Trimboli.
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Business Essentials Daily
SoundCartel
+61 3 9882 8333
After two years of a pandemic roller-coaster, with interest rates set to rise, and an election to rock things further, now’s time to focus on your business’s finances. Leading Australian financial advisor, Helen Baker, gives her top five financial mistakes businesses should avoid. Business Essentials Daily is produced by: SoundCartel soundcartel.com.au +61 3 9882 8333 See omnystudio.com/listener for privacy information....
Start on time, finish on time and have an agenda. Sounds simple, but how often do we find ourselves in meetings that don't follow these three principles? Les Watson, author of ‘Get Back An Hour In Every Day’, discusses how to free up your time at work by following some wise management strategies, along with some innovative ideas to relieve time pressures. Business Essentials Daily is produced by: SoundCartel soundcartel.com.au +61 3 9882 8333 See omnystudio.com/listener for privacy information....
Fleur Heazlewood reckons that our race for more is reducing ourselves to less. Our health and wellbeing is the ‘less’, while the ‘more’ is the endless cycle of being busy. The answer, she says, is to prioritise our own wellbeing; if we do that, everything else will fall into place. Fleur shares some practical tips from her book, ‘Resilience Recipes: Making space for wellbeing that works’. Business Essentials Daily is produced by: SoundCartel soundcartel.com.au +61 3 9882 8333 See omnystudio.com/...
After 30 years of experience, one of Australia’s best real estate agents knows exactly how to navigate the "fee reduction?" question. If you can explain why your service is better than your competitors, you shouldn’t have to compromise on price. James Tostevin’s passion for his job and disciplined work ethic helps explain why he is so good at what he does, which translates into phenomenal success. And the lessons he gives to Business Essentials can be applied to any business. Business Essentials...
A self-entitled employee is someone who thinks they should be paid more, who always wants promotions, the best opportunities, bonuses and take holidays only when it suits them. Often, a self-entitled employee is not particularly good at what they do, they do less work than their peers and add less value. So, how do you handle them? Workplace expert Michelle Gibbings says you need to address their behaviour regularly and methodically. She steps us through the types of conversations bosses should ...
Focus less on the attributes of your products and services, and more on the way they make your customers feel. So says Michael Solomon, author of Consumer Behaviour: Buying, Having and Being. He explains, with examples, how it’s important to put yourself in the shoes of your customers to gain a thorough understanding of what they really want from you. He also sheds light on how traditional consumer behaviour is shifting from owning to borrowing, and the blurring of online and real-world consumpt...
In an effort to steer public policy toward supporting small businesses, a peak organisation has drafted a 10-pillar Small Business Charter for lawmakers to follow. The CEO of the Small Business Association of Australia, Anne Nalder, says the charter has been distributed to politicians and public servants from local, state and federal governments. It is a list of guidelines for decision makers across governments to adhere to when formulating policies, so that small businesses end up having a bett...
Preparation is so important to telephone sales – have a script, write down key objections, but most importantly "master your mindset". That's the advice from Ashleigh Hoult, founder and director of The PromoDonna. These days a lot of businesses are reluctant to do cold-calling as a business strategy and have lost the art of speaking on the phone. That paves the way for others who understand the benefits of cold-calling, so long as they know the tricks to get to the decision-maker and make a comp...
How we communicate matters very much to business success. It has the potential to influence awareness, understanding, trust, respect and engagement inside the workplace and ultimately staff’s willingness to collaborate. That’s according to Karen Gately, CEO of Corporate Dojo, who outlines her four key priorities to effective communication. Business Essentials Daily is produced by: SoundCartel soundcartel.com.au +61 3 9882 8333 See omnystudio.com/listener for privacy information....
Show humility, be open and transparent, and be comfortable within your own skin. Those are some of the qualities of good leadership. Tony Gattari, Founder and Managing Director of Achievers Group, says charisma isn't necessarily the way to achieve great leadership – instead it's making yourself vulnerable and open with your team, and having brutally honest and fearless conversations to build mutual respect. Business Essentials Daily is produced by: SoundCartel soundcartel.com.au +61 3 9882 8333 ...
A new free trade deal with India has opened up a massive market for Australian small businesses, according to the CEO of the Small Business Association of Australia, Anne Nalder. And she says it’s not too difficult to start selling to India’s massive, and growing, middle class, which is hungry for Australian goods and services. Anne Nalder describes the steps that need to be taken. Business Essentials Daily is produced by: SoundCartel soundcartel.com.au +61 3 9882 8333 See omnystudio.com/listene...
A little doubt can be a good thing, but too much can stop growth and cripple your business. Coach and keynote speaker, Terry Barridge says confidence comes from doing things you’re familiar with, but if you’re taken out of your comfort zone, do you lose all confidence? In a changing business environment, future leaders need to move out of their comfort zone more often and learn to handle their doubts. Terry has some tricks on how to battle the negative self-talk, build confidence and exorcise th...
Access to credit is a significant impediment for the two-thirds of new Australian businesses that are run by women. That’s according to the Australian Small Business and Family Enterprise Ombudsman, Bruce Billson, who says more than 40 percent of women in business say their lack of access to capital is a big barrier to growth. Mr Billson says the system is “wired for blokes,” not supportive of women entrepreneurs, and that public awareness of the problem is crucial to overcoming what is a massiv...
There are four key questions that a business owner needs to ask themselves about why their customers choose their business. That's according to Dan Williams, who is the Asia Pacific Coach for EOS Worldwide, a global network of business coaches. In this episode, Dan Williams explains how studying your customers can lead to insights and increased profitability. Business Essentials Daily is produced by: SoundCartel soundcartel.com.au +61 3 9882 8333 See omnystudio.com/listener for privacy informati...
The common thread for business survivors of the pandemic is their relative digital engagement, according to Bruce Billson, the Australian Small Business and Family Enterprise Ombudsman. Mr Billson says digitally engaged SMEs are more nimble and robust. He says businesses that have become digitised are 50 percent more likely to be growing, and that it is imperative for hesitant owners to move into the digital world, pandemic or not. Business Essentials Daily is produced by: SoundCartel soundcarte...
Don’t give up - do it regularly and consistently and you'll reap the benefits. Just like an exercise regimen, prospecting for clients can be daunting - particularly the cold-calling side. But prospecting is more than just cold-calling, and if done properly it can be bring real benefits to your business. Ingrid Maynard knows - she’s had more than 25 years' experience in sales and she advises businesses on lead generation through her company, The Sales Doctor. Ingrid explains what it takes to be a...
The good old days in agency land saw long lock in contracts, mark ups on media buying and the money flowed. At a time when there are more ad, digital and PR agencies than ever, James Smith, CEO of digital agency Smith Brothers Media, explains why there’s a shift in monetization strategy across the industry. Business Essentials Daily is produced by: SoundCartel soundcartel.com.au +61 3 9882 8333 See omnystudio.com/listener for privacy information....
Many businesses are being held back because their owners either can't, or won't, identify what they are bad at. That's according to Dan Williams, Asia Pacific business coach for EOS Worldwide, a global network of business coaches. Dan says it is crucial for business owners to identify what they "suck" at. He says that by slowing down and taking stock of everything you do, it's possible to identify tasks that you either hate or are bad at. Only then can you work on solutions, which may include ou...
Payroll is a task which must be done to ensure employees are paid the right award and are paid on time. Is it better to perform this important function in-house, or does it make more sense to outsource it? Donavin van Rooyen, a partner at Mazars, discusses some of the key reasons business decide to outsource their payroll function, as well as other accounting tasks that could be done by a third party. Business Essentials Daily is produced by: SoundCartel soundcartel.com.au +61 3 9882 8333 See om...
We’re living in a quick and changing world; and the rate of uncertainty has made it difficult to plan for the long-term. But plan we must, says an optimistic Nigel Collin. You must find the right balance of planning for the future with the flexibility of shifting course when storms approach. Nigel, who’s weathered many business squalls over the years, offers some guidance for others in business for the rest of this year and beyond. Business Essentials Daily is produced by: SoundCartel soundcarte...
Business Coach Dan Williams says he can chalk up most business failures to weak processes. An Asia Pacific business coach for coaching firm EOS Worldwide, he says successful firms need to have strong processes at their core, otherwise their possible growth and ability to scale will be hobbled. And he says strong processes will lead to fewer people leaving the company. Business Essentials Daily is produced by: SoundCartel soundcartel.com.au +61 3 9882 8333 See omnystudio.com/listener for privacy ...
Google has become almost synonymous with the internet. For many people, it’s the first place they go to find out about a business’s product or service, especially Google reviews. But, what can you do if you receive a bad Google review? Marketing consultant Jessie Weatherley goes through the steps, depending on whether it’s a legitimate or fake review. Business Essentials Daily is produced by: SoundCartel soundcartel.com.au +61 3 9882 8333 See omnystudio.com/listener for privacy information....
A few years ago, Australian Rules football legend, Rodney Eade, changed his coaching boots for the corporate sector, offering businesses lessons in leadership, especially around the area of change. Rodney's venture is called Facing Change – a timely initiative as the world of business transforms as never before. Like team sport, he's found building a strong culture in the workplace helps bring the best out of everyone and improves the bottom line. Business Essentials Daily is produced by: SoundC...
Australian domain names are getting a major face lift. From March this year, you will be able to purchase the shorter and simpler “.au” equivalent of your current “.com.au” domain. You have until 20 September this year to do so before someone else does. Web designer Leigh Ericksen discusses the process and what you should do with the old .com.au. Business Essentials Daily is produced by: SoundCartel soundcartel.com.au +61 3 9882 8333 See omnystudio.com/listener for privacy information....
It’s extraordinary how nimble businesses have been in their response to the crises brought on by COVID, says strategist and facilitator Rosie Yeo. But the pandemic has also held businesses back from planning for the long-term. Rosie is author of ‘Go for Bold: How to create powerful strategy in uncertain times’. She outlines her three Cs to building strategy: creativity, clarity and consensus. Business Essentials Daily is produced by: SoundCartel soundcartel.com.au +61 3 9882 8333 See omnystudio....
Some of Australia’s best-known and largest companies are some of the worst exemplars of customer service. That’s according to Milton Collins, Principal of The Action Business Coach. He says one of the biggest mistakes is forgetting or ignoring what the customer wants. Milton discusses all this from his recently released book, ‘Delight, Disrupt, Deliver: Grow your business using the power of small surprises’. Business Essentials Daily is produced by: SoundCartel soundcartel.com.au +61 3 9882 8333...
Mandy Holloway isn't a fan of your typical performance management appraisals which allow managers to hide behind a system. Instead, she says, managers should talk with their staff more often and in a meaningful way. Mandy outlines the seven types of conversations you should have with your team members on a regular basis to help motivate them and ultimately increase the business's performance. Business Essentials Daily is produced by: SoundCartel soundcartel.com.au +61 3 9882 8333 See omnystudio....
Attracting staff in a hot jobs market is a huge problem for businesses across the country. The Asia-Pacific Business Coach for coaching network EOS Worldwide, calls it the “talent lottery.” Dan Williams says employers need to become more astute, find ways to engage new recruits and offer them something they can be part of. He says direct and friendly conversations with staff about their desires, outside of regular job appraisals, can make a big difference. And he stresses that learning why peopl...
This country of fire, drought and flooding rains has certainly lived up to its reputation in recent years, and according to scientists, things could get a lot worse. We hear a lot in the news about households that have been affected by natural disasters, but what about small businesses? The Australian Small Business and Family Enterprise Ombudsman, Bruce Bilson, has recently toured Australia’s regional disaster zones to answer that very question by holding 36 community consultations. What he fou...
The frontline of business is customer service. That's where we engage with customers and – hopefully – persuade people to buy. But, why do some frontline staff fail? It comes down to a lack of empowerment, according to customer service expert, Michael Carrick. When people feel empowered, they're much better at helping others. When we take care of our own people, Michael insists, our people will take care of our business. Business Essentials Daily is produced by: SoundCartel soundcartel.com.au +6...
