187|Enhancing Customer Experience With Floris Blok
Jun 27, 2021•34 min
Listen to this episode in Metacast mobile app
Don't just listen to podcasts. Learn from them with transcripts, summaries, and chapters for every episode. Skim, search, and bookmark insights. Learn more
Episode description
Enhancing Customer Experience With Floris Blok
You might be wondering why customers sometimes love you and sometimes don't. Is it something you're doing or something you're not? It is like when you go to a trash-and-treasure market, sometimes you find trash and sometimes you find treasure but that doesn't mean anything is wrong with those customers. Today, we've got Floris Blok from Blok Business Consulting and he's going to be talking to us about the customer journey, the customer experience, and what it means.
To read the full transcript, visit the Dorks Delivered blog.
For the best experience, listen in Metacast app for iOS or Android