Artificial intelligence (AI) is giving customer experience a shot in the arm. Organizations are increasingly adopting conversational chatbots for providing customer service. Airports around the world are investing in mobile androids that help travelers with directions. Hotels are experimenting with voice-assisted in-room controls. How consumers engage with businesses is evolving dramatically and organizations are using this technology to achieve a range of business goals. To understand AI’s impa...
Jul 09, 2018•6 min•Ep. 72
There is no doubt that organizations understand the importance of digital transformation. Worldwide spending on digital transformation technologies – hardware, software, and services – is expected to cross the $2 trillion mark by 2021. But, are organizations turning these investments into successful transformation journeys? In our 2012 research with the MIT Center for Digital Business, we established that a high-performing cohort of organizations – digital masters – outperformed their peers in e...
Jul 02, 2018•9 min•Ep. 71
"Product-based business models are being disrupted by service-based business model, new skills are needed in a world of smart products, and innovation success depends on the effectiveness of a company’s open ecosystem. Capgemini's recent research examines how manufacturers are balancing two priorities: using digital to get legacy products to market quicker while investing in new smart products to capitalize on the servitization opportunity (deriving revenues from services). Download the report: ...
Jun 29, 2018•9 min•Ep. 70
Join our experts from around the globe as reflect on the announcements made at SAPPHIRE NOW on C4HANA, SAP Intelligent Enterprise, S/4HANA Cloud. They provide insights into how this will affect how we engage with our clients and provide new opportunities within Fast Digital for Discrete Industries. They discuss how SAP is planning to revolutionize the customer journey with the new C/4 HANA platform embracing the SAP Intelligent Enterprise.
Jun 20, 2018•23 min•Ep. 69
Christer Jansson (www.linkedin.com/in/christerjansson/) and Richard Starnes (twitter.com/rrstarnes) discuss the advantages of a Managed Security Operations Center, either dedicated or multi-client, and how it can help organizations face the increase in the frequency, scope and sophistication of cyber attacks. https://goo.gl/YLRnUs
Jun 20, 2018•15 min•Ep. 68
Engagement Layer is a powerful approach to deliver digital initiatives with minimum disruption and faster return on investment. Experts Sowmi Jagadeeshi (https://www.linkedin.com/in/sowmijagadeeshi) and Josh Hoyt (https://www.linkedin.com/in/josh-hoyt-10313a2/) discuss how your business processes can be transformed with an engagement layer. Get in touch with them to join the conversation, we welcome your comments!
Jun 08, 2018•27 min•Ep. 67
Join our experts from around the globe as they share their predictions around sapphire now including announcements, new products and exciting news. Our experts will weigh in on areas of retail, Fast Digital for Discrete Industries and along with the SAP family of solutions including HANA and Leonardo. Experts include: Frank Wammes, Capgemini CTO (https://twitter.com/fwammes) Dave’s Harrelson of LYONSCG, of the Capgemini family (https://www.linkedin.com/in/davidharrelson ) Alex Bulat, S/4 HANA ex...
May 30, 2018•27 min•Ep. 66
The conversation continues and keeps getting better with Frank Wammes, CTO Continental Europe (https://twitter.com/fwammes)and Johan Hallberg, CTO DCX, Sweden (https://twitter.com/johanhallberg) Listen to this sensational podcast and send in your topic requests to Frank & Johan to address upon in their next podcast. Image Source: novoed.com
May 30, 2018•25 min•Ep. 65
Rajen Sheth, Senior Director of Product Management at Google Cloud Artificial Intelligence & Ron Tolido, Global CTO of Insights & Data at Capgemini(https://twitter.com/rtolido)join us to chat about the Digital Transformation Institute’s research on Artificial Intelligence in the eleventh edition of the DIgital Transformation Review. Download the report: https://goo.gl/1z2Btm Subscribe to newsletter: Capgemini.com/DigitalTransformationInstitute
May 24, 2018•19 min•Ep. 64
Join Graham Hunt (www.linkedin.com/in/graham-hunt-7395671a/) & Patricia Evans (www.linkedin.com/in/patriciaevans/) as they discuss the findings from our new survey on how organizations can gain competitive advantage by seizing the opportunities brought by GDPR. Read our report here: goo.gl/c6HvE1
May 23, 2018•25 min•Ep. 63
Subscibe to our newsletter: Capgemini.com/DigitalTransformationInstitute Follow Jerome Buvat: twitter.com/JeromeBuvat
May 23, 2018•6 min•Ep. 62
Europe’s Global Data Protection Regulation (GDPR) will be in effect from May 25. As organizations across the world scramble to be ready fearing stricter regulatory action owing to non-compliance, our experts say organizations must look beyond the compliance mandate. Join Pierre-Luc Refalo (twitter.com/plrefalo) and Richard Starnes (twitter.com/rrstarnes) as they discuss findings from our new survey on how organizations can gain individuals’ trust and competitive advantage. https://goo.gl/c6HvE1
May 17, 2018•33 min•Ep. 61
Join Pascal Brosset, EVP & CTO - Digital Manufacturing (https://twitter.com/BrossetPascal) as he takes us through the emerging trends in Industry 4.0
May 10, 2018•12 min•Ep. 60
Join Mike Turner (@mturner528), Tim Bridges (@TimMBridges) and Marisa Slatter (@marisaslatter25) as they discuss how cybersecurity investment can not just protect, but also help grow a retail business.
May 10, 2018•15 min•Ep. 59
Join Jerome Buvat, Global Head of Research, (twitter.com/JeromeBuvat) as he provides a sneak peek into the Digital Transformation Institute’s upcoming report on automated smart factories. Subscribe here to receive an advance copy of new research reports from Capgemini’s Digital Transformation Institute: https://goo.gl/ditJS1
May 02, 2018•7 min•Ep. 58
Capgemini’s Business Services team has re-imagined their renowned Finance & Accounting services for the age of automation. In this podcast, Head of Business Transformation Services, Carole Murphy, explains how Finance Powered by Intelligent Automation evolved from Capgemini’s leading F&A offering.
Apr 18, 2018•5 min•Ep. 57
Of the three and a half billion internet users out there, three billion are active on social media. Can you really afford not to know what they’re saying? Join Carlos Mora De La Cruz (https://twitter.com/cmoradelacruz), Digital Marketing Expert and Harshad Apte (https://www.linkedin.com/in/apteharshad/) Social Media Stream Lead at Capgemini as they deep dive into the subject.
Apr 17, 2018•21 min•Ep. 56
Join Azahara Fernández, Junior Consultant, Microsoft Web Developer(https://twitter.com/azahara_fergui)and Nupur Kumari, Expert in Risk & Compliance(https://twitter.com/nupur127) as they discuss about empowering and promoting women working in technology in Asturias and throughout Spain.
Apr 12, 2018•28 min•Ep. 55
Frank Wammes, CTO, Continental Europe, Capgemini (www.twitter.com/fwammes ) and Johan Hallberg, CTO, Digital Customer Experience, Sweden (twitter.com/johanhallberg) is back with another electrifying discussion on #DigitalTransformation and #Innovation. Tune in as Inanna Lallerstedt from Nodified (https://www.linkedin.com/company/nodified/ ) joins the conversation as a special guest.
Apr 05, 2018•37 min•Ep. 54
Join Kees Jacobs, consumer products and retail expert in Capgemini’s Digital Customer Experience practice (twitter.com/kees_jacobs), as he discusses scaling internet of things (IoT) initiatives.
Apr 03, 2018•14 min•Ep. 53
Join Frank Wammes, CTO, Continental Europe, Capgemini (www.twitter.com/fwammes ) and Johan Hallberg, CTO, Digital Customer Experience (twitter.com/johanhallberg) as they discuss about #DigitalTransformation and #Innovation
Mar 15, 2018•36 min•Ep. 52
Join Jerome Buvat, Global Head of Research, and Head of the Digital Transformation Institute, Capgemini (twitter.com/JeromeBuvat) as he provides a sneak peek into the upcoming report on #IoT use cases
Mar 12, 2018•9 min•Ep. 51
There are many dimensions to effective cyber-risk management and protection—but one of the biggest problems is simply the lack of talent. Those companies which are able to attract and retain cybersecurity talent will be much more successful in managing digital risk and profiting from the digital opportunity. Our latest research presents 8 recommendations for talent acquisition and retention. Featured speakers: Marisa Slater, Mike Turner Download the report: https://www.capgemini.com/resources/cy...
Mar 08, 2018•17 min•Ep. 50
As Artificial Intelligence moves from the research lab to the mainstream, a fog of anxiety and ill-informed opinion is obscuring the risks and opportunities of #AI. To cut through the fog, The Digital Transformation Institute spoke to a wide-ranging array of industry leaders and experts ranging from executives in global corporations to tech startups to academics, venture capitalists, and technology vendors. Join Jerome Buvat, Global Head of Research, and Head of the Digital Transformation Instit...
Feb 26, 2018•9 min•Ep. 49
Digital culture and tech tools needs to work as a team! But how? Join Frank Wammes, CTO, Continental Europe, Capgemini ((www.twitter.com/fwammes ) and Johan Hallberg, CTO, Digital Customer Experience as they share insights on #DigitalCulture and #Innovation and set ground for Johan’s upcoming speech on CIO Trend 2018 from IDG on the 22nd of February. Follow Johan Hallberg on Twitter: (https://twitter.com/johanhallberg) to watch the live stream of his speech at CIO Trend 2018.
Feb 16, 2018•25 min•Ep. 48
Blockchain is the latest technology that everyone has been talking about. Blockchain has more to it than bitcoins, and in this podcast our experts Markus Jabs, Marcel Mueller, and Vanessa Pauling discuss how this technology can be used for the Chemicals and Life Sciences sectors. To know more, visit www.capgemini.com/beyond-the-buzz/…ciences-industry
Feb 16, 2018•10 min•Ep. 47
What are the opportunities digitization can bring to the Chemicals and Life Sciences sectors? What is a Digital Lab? Hear from our experts Marcel Mueller and Vanessa Pauling as they tackle some of these questions. To know more, visit https://www.capgemini.com/beyond-the-buzz/digitization-of-the-chemicals-and-life-sciences-industry
Feb 15, 2018•8 min•Ep. 46
Automotive experts Nick Gill, Jerome Coignard, and Petri Talala recap some of the highlights of the 2018 Consumer Electronics Show relative to mobility for the Automotive industry and share their insights and predictions for the year ahead. To know more, visit www.capgemini.com/automotive
Jan 22, 2018•13 min•Ep. 45
Two young Capgemini leaders share their perspective on two diverse topics in this podcast. Bruce Miranda, now a Director at Capgemini, always dreamt of becoming a pilot in his growing up years. Destiny, however, had some different plans in store for him. Frank Roche, Oracle Technical Lead, Capgemini UK attended the Oracle OpenWorld Conference 17 (OOW17) and wrapped up all the action that he witnessed at the Californian venue. Listen in to Bruce’s intriguing story about why he’s glad for not foll...
Dec 08, 2017•11 min•Ep. 44
More than 29% employees believe that their skill set is redundant now or will be in the next two years. Our joint research with LinkedIn shows that the digital talent gap is widening. Join Gagandeep Gadri (https://www.linkedin.com/in/gagandeepgadri), Vice President, Customer Experience & Analytics, UK, Capgemini and Johan Hallberg (https://www.linkedin.com/in/johanhallberg/), CTO DCX Sweden and Principal Enterprise Architect, Innovation and Emerging Technologies, Capgemini as they discuss th...
Dec 04, 2017•19 min•Ep. 43
